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The top documents of dr-natalie-petouhoff

Reducing The Costs of Customer Self-Service: Dr. Natalie's Research On GetSatisfaction.com Communities
Reducing The Costs of Customer Self-Service: Dr. Natalie's Research On GetSatisfaction.com Communities
292 views
How technology affects agent performance and the bottom line by @dr natalie petouhoff-contact center
How technology affects agent performance and the bottom line by @dr natalie petouhoff-contact center
106 views
Dr. Natalie's 7 Steps to Great Customer Experiences With ZenDesk
Dr. Natalie's 7 Steps to Great Customer Experiences With ZenDesk
248 views
Setting up a Social Media Measurement Program - Dispelling #SMROI Myths & Case Studies by @DrNatalie
Setting up a Social Media Measurement Program - Dispelling #SMROI Myths & Case Studies by @DrNatalie
547 views
Social Innovation: Dr. Natalie's Speech at the Spigit Conference On Crowd and Customer Empowered Engagement Driving Social Innovation
Social Innovation: Dr. Natalie's Speech at the Spigit Conference On Crowd and Customer Empowered Engagement Driving Social Innovation
177 views
7 Steps To Travel Industry Social Media Mastery by @DrNatalie #DrNatalie
7 Steps To Travel Industry Social Media Mastery by @DrNatalie #DrNatalie
529 views
Keynote: How to Think About Giving Attribution to the Contribution Of Social Media Monitoring to Your Business
Keynote: How to Think About Giving Attribution to the Contribution Of Social Media Monitoring to Your Business
232 views
Social Media Monitoring ROI & Setting Up A Measurement Program @DrNatalie
Social Media Monitoring ROI & Setting Up A Measurement Program @DrNatalie
880 views