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The top documents of dr-ted-marra
Slide share Hyper-Decision Making - Short Version
452 views
Complaints Management Part 1
105 views
7 deadly sins of customer management webinar
103 views
Slide share Conference Board New York - Customer Relationship Excellence
210 views
Complaints Management Part 2
72 views
Magic, myth, madness or best practise methodology - The right path to organisational alignment
35 views
Slide share listening to customers - london underground
131 views
Madinah institute Webinar 'The Wisdom Chronicles - Competing to Win' A book by Dr. Ted Marra
121 views
Slide share london excellence workshop on service excellence 25 october 2005
133 views
Slide share esomar article - imapct of quality and customer satisfaction on employee satisfaction
220 views
: A Different Perspective on Culture Change - Part I
160 views