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The top documents of fred-zimnys-serve4impact

McKinsey The consumer decision journey
McKinsey The consumer decision journey
50.914 views
Insead's report the global innovation index 2014
Insead's report the global innovation index 2014
1.472 views
ESICc summary assessment report limburg 2013 on a.o. service innovation
ESICc summary assessment report limburg 2013 on a.o. service innovation
551 views
Adaptive path's guide to experience mapping
Adaptive path's guide to experience mapping
16.231 views
JAMK University of Applied Sciences Service design toolkit english
JAMK University of Applied Sciences Service design toolkit english
7.482 views
Boston Consulting Group Best country analysis us overview
Boston Consulting Group Best country analysis us overview
79.220 views
Christine de lille co design pressure cooker tips and tricks for designers and sm es
Christine de lille co design pressure cooker tips and tricks for designers and sm es
2.793 views
Make it Shine, UX Design by Courtney Bolton
Make it Shine, UX Design by Courtney Bolton
3.074 views
Egon Lüftenegger PHD thesis' service-dominant business design
Egon Lüftenegger PHD thesis' service-dominant business design
2.862 views
Mc kinsey the truth about customer experience
Mc kinsey the truth about customer experience
1.051 views
Gartner's cio agenda insights 2014
Gartner's cio agenda insights 2014
2.029 views
AC4D design library customer journey map
AC4D design library customer journey map
628 views
Accenture survey eighty percent consumers believe total data privacy no longer exists
Accenture survey eighty percent consumers believe total data privacy no longer exists
674 views
KPMGCustomer experience-barometer 2014 financial services
KPMGCustomer experience-barometer 2014 financial services
726 views
AC4D design library physical prototyping
AC4D design library physical prototyping
956 views
University of Cambridge: collaborate to innovate how business ecosystems unleash business value (executive briefing)
University of Cambridge: collaborate to innovate how business ecosystems unleash business value (executive briefing)
1.737 views
Accenture the analytics journey to roi
Accenture the analytics journey to roi
615 views
University of exeter desiging and improving the customer experience in financial services
University of exeter desiging and improving the customer experience in financial services
390 views
Yves Morieux Smart Simplicity
Yves Morieux Smart Simplicity
2.057 views
How innovative is the education sector
How innovative is the education sector
349 views