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The top documents of geert-martens
Customer experience in a digital age (preview)
1.607 views
Churn prediction in media [Dutch]
1.035 views
The counterintuitive nature of customer experience management
1.373 views
Customer Experience Self-assessment: Belgian Benchmark 2010
1.747 views
The truth about the Moments of Truth (preview)
1.883 views
Customer Experience in a Digital Age (#ddmc2012)
711 views
B2B Cross-Channel Customer Experience
1.516 views
From customer experience to candidate experience
1.312 views
Lead-to-Sales Optimization in retail banking [Dutch]
991 views
Customer experience & moments of truth: best practice highlights
2.717 views