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The top documents of rick-maresch
A case study of Nokia Corporation leading to the acquisition by Microsoft.
6.803 views
Mapping the Customer Journey for Success
873 views
UPS Pulse of the Online ShopperTM A Customer Experience Study.
280 views
The 7 Key Ingredients of a Successful Customer Experience Program in Telecoms
615 views
10 facts you should know about inline video advertising
849 views
Using Strategy Maps to Drive Performance
5.312 views
Transforming ecommercemarketing-with-socialmedia
207 views
Crafting an Unbeatable Multichannel Customer Service Strategy.
1.206 views
Agile Leadership Engagement Model
317 views