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The top documents of rightnow-technologies

2011 Customer Experience Impact Report
2011 Customer Experience Impact Report
12.324 views
Drugstore.com Gartner Slides
Drugstore.com Gartner Slides
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Decision Matrix: Selecting a CRM Vendor in Government
Decision Matrix: Selecting a CRM Vendor in Government
2.768 views
2010 Customer Experience Impact Report
2010 Customer Experience Impact Report
29.298 views
Decision Matrix: Selecting a CRM Vendor in Government
Decision Matrix: Selecting a CRM Vendor in Government
2.355 views
RightNow's 4th Annual Customer Experience Impact Report
RightNow's 4th Annual Customer Experience Impact Report
1.250 views
RightNow's 3rd Annual Customer Experience Impact Report
RightNow's 3rd Annual Customer Experience Impact Report
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Winning Service Strategies for Colleges and Universit
Winning Service Strategies for Colleges and Universit
664 views
The New Government Agency Contact Center
The New Government Agency Contact Center
1.381 views
Eight Steps to Great Customer Experiences for Government Agencies
Eight Steps to Great Customer Experiences for Government Agencies
1.250 views
Right now customer-feedback-survey-best-practices-brief
Right now customer-feedback-survey-best-practices-brief
768 views
Governing in a Time of Change: Five Ways to Improve Constituent Services
Governing in a Time of Change: Five Ways to Improve Constituent Services
1.441 views
Empowered Interactions: Delivering a Differentiated Student Lifecycle Experience
Empowered Interactions: Delivering a Differentiated Student Lifecycle Experience
794 views
Must-Haves For Manufacturer Websites
Must-Haves For Manufacturer Websites
1.524 views
Zero Contact Resolution
Zero Contact Resolution
1.258 views
Optimizing Student Recruiting with CRM
Optimizing Student Recruiting with CRM
2.804 views
Delivering Customer Service in the Cloud
Delivering Customer Service in the Cloud
2.123 views
Webcast: Piloting the Cloud: The Open Government Directive
Webcast: Piloting the Cloud: The Open Government Directive
1.944 views
Proven Strategies for Transparent Collaborative Government Customer
Proven Strategies for Transparent Collaborative Government Customer
1.532 views
The Importance of Multi-Channel Contact and Social Media to the Customer Experience Report
The Importance of Multi-Channel Contact and Social Media to the Customer Experience Report
1.964 views