×
+ All Categories
Log in
English
Français
Español
Deutsch
The top documents of spoken-communications
Boring is Good: Using Analytics to Enhance the Customer Experience
3.465 views
The Next Wave in Customer Service Technology
4.256 views
How to Rock the Multichannel Call Center with Avaya
544 views
How to Harness the Power of Speech Analytics in the Call Center
741 views
Gold Medal Teamwork with Mary Whipple
617 views
ACD Operations dashboard screen shots
613 views
Four IVR Pitfalls and How to Avoid Them
2.739 views
The Mobile Game-Changer: How Mobile Affects Your Call Center
3.626 views
Six Things You Need to Know About the Modern Call Center
6.215 views
Focus and Feedback: Spoken Engage
484 views
Is Your IVR Smarter Than a Fifth Grader? #Boost14
549 views
Eating an Elephant: Big Data Analysis in the Contact Center
536 views
The Mobile Game Changer (with audio)
638 views
Outsourcers Speak Out: Getting the Most from Your Outsourcer
479 views