Live@EDUAdmin Training

2:00 pm - 2:15 p.m. ◦ Intro, Welcome and Overview of Agenda

2:15 p.m. - 3:00 p.m. – Live@edu Admin Training◦ Introduction to Live at EDU and roadmap◦ Administration in Outlook Live (what can and cannot be done)

Scenarios for Administrative capabilities (list what can be done) i.e. UGA will be able to search mailboxes, blocked safe domains

◦ Discuss what EITS can do vs. what MS can do. E.g. blocked responses to phishing attacks.

◦ Spam/Phishing options

Accepted Domains College on-boarding process Delegation of Admin to each IT unit Q&A

Agenda

3:00 p.m. - 3:45 p.m. - Help Desk Support◦ End User on-boarding process ◦ Login Experience (OWA login experience) - through the

SSO page if applicable (or just talk about SSO coming). http://my.uga.edu

Show where a user goes if SSO is down, i.e. Outlook.com Mail client support

POP/IMAP settings, Outlook, Entourage, Thunderbird, etc. Show where to get settings on Rollout day

Mobile device support

◦ Q&A

Live@EDU Administration

3:45 – 4:50 – Pilot users◦ Pilot discussion◦

4:50-5:00◦ Wrap up.

Live@EDU Administration

Email that is used in the “real world”Calendaring that can keep stay on trackCollaboration tools that make your life simplerStorage space that gives you room to grow

Outlook LiveEmail that’s built with students in mind.

• 10 GB inbox, 20 MB attachments

• Support for multiple browsers for Web-based mail, including Apple's Safari browser, as well as Firefox and, of course, Internet Explorer

• Address book, calendaring, mobile push e-mail, instant messaging and more.

SkyDriveStorage for all your documents, photos and more - access them from any computer and share with others.

• 25 GB password-protected online storage

• Create private, shared, and public folders

• Store documents and photos online and access from other computers

Office Web AppsSave, share, and edit documents via the Web.

• Access to Office documents right from your SkyDrive account

• Manage documents in one convenient place and view documents from almost any computer with a Web browser

• Edit them in the same way you are already used to on the PC and Mac.

• No document conversion – no lost formatting – less hassle

Access anywhere – Online or Offline

Safelisting◦ Ensures internal mail has guaranteed delivery◦ Done on the SMP

Server Policy Framework (SPF) aka Sender ID◦ Let’s others know your domain is not a spammer◦ DNS value is found in Admin Center

SPAM filters◦ Further controls for end users

Phishing - fight back technics◦ Organization wide rules

SPAM/Phishing options

• Service Management Portal https://eduadmin.live.com/ ◦ All up view for service settings, service updates,

code samples, reports, support◦ Portal to all management interfaces

Admin Center https://domains.live.com ◦ Domain onboarding – accepted domains◦ Domain DNS settings◦ Co-branding◦ Additional reports

Exchange Control Panel https://outlook.com/ecp ◦ Outlook Live service admin and user management

Administration GUI

Demo

IP Whitelisting

Development

Reports

Support request

Service status

Launch and marketing

Service Management PortalCommon post deployment activities

https://eduadmin.live.com/

Live@EDUHelpdesk support

Erik DesboisLive@EDU Solution Specialist

Web◦ Full – Mail, Address Book, Calendar, F/B

Outlook – Autodiscover◦ Full – Mail, Address Book, Calendar, F/B

Entourage – Autodiscover◦ Full – Mail, Address Book, Calendar, F/B

Snow Leopard (Mac Mail/Mac Calendar) - autoconfig◦ Partial - Mail, Address Book, Calendar

Thunderbird – IMAP clients◦ Partial – Mail, receive calendar items

Mobile clients◦ Active Sync – Mail, Address Book, Calendar, F/B

iPhone Windows mobile Blackberry – Notify sync client required ~$53 per quarter Droid – Android devices

Client capabilities

Calendar system will not change for several months (calendar phase)

Address book, blocked safe senders, forwarding settings, folders, not all rules just forwarding rules

Webmail.uga.edu – ◦ clients will need settings changed. Published

settings – will be on helpdesk website ◦ Will be able to fallback on web interface◦ By request on-site resources for support

June 27 – migration

Agenda◦ Mail client support

Resource: http://help.outlook.com/en-us/140/cc875966.aspx

Supported mail clients include: OWA; POP; IMAP; Outlook 2007 and greater; Entourage

Web Services TLS (HTTPS) is always required

◦ Mobile device support Resource: http://

help.outlook.com/en-us/140/cc325688.aspx Supported devices: Any ActiveSync or POP/IMAP

enabled devices

Helpdesk

Program Documentation◦ Shortcut to docs:

http://help.outlook.com/en-us/140/dd327640.aspx?ref=search

◦ Technical resources Live@EDU forums:

http://outlookliveanswers.com/liveatedu/ Outlook Live Answers:

http://outlookliveanswers.com/forums/10.aspx Exchange 2010 on Technet: http://

technet.microsoft.com/en-us/library/bb123552.aspx

More resources

Q&A