• > 25 years experience in senior level human resources

positions, primarily in non-profit healthcare organizations

• Three appointments followed union organizing

discussions/attempts• Brought in to strengthen the human resources role and

assume “change-agent” role• Union discussions never resurfaced

• Trained in the principles of The Uncommon Leader (Clay

Sherman)

• Experienced in the principles of “Hardwiring Excellence”

(Quint Studer)

• Teaching experience

• Coaching experience

• Transferred coaching style to business setting

Once upon a time there were… Record Clerks/Secretaries Medical Record Techs Health Information Managers

And, there were… Personnel Directors Employee Relations Directors Human Resources Vice Presidents Chief Human Resources Officer

But have our jobs, our responsibilities really changed?

As an outsider, looking at how H.I.M. has emerged, I believe the answer is YES! Payors, regulatory agencies and consumers

are all looking for validation that they are paying for or are receiving the best possible health care.

Who, in healthcare, is best prepared to provide the essentials of this validation?

Emerging Technologies HIPAA, PHI CIO Privacy Officers Risk Management/Corporate

Compliance Decentralization Remote Work Sites

In the next slide, how many

‘f’ letters do you see?

Two of the most powerful and effective of all human fears are the fear of failure

and the fear of success.

Seven? Eleven?

More/Less

Answer: See the next slide

Two of the most powerful and effective of all human fears are the fear of failure

and the fear of success.

Arianna Huffington believes that male-defined models of success are hindering people from finding jobs they love. She wrote, “Right now, the two metrics of success that drive the American workplace are money and power, but by themselves, they make a two-legged stool — fine for balancing on for a short time, but after a while, you’re headed for a fall.”

According to the Harvard Business Review Blog, Monique Valcour, professor of management, the tools for happiness in one’s career include knowing you’re the master of your ship, finding jobs with people who inspire and energize you, document ways in which you actually benefit your employer and discuss future goals with your employer.

A study by Accenture revealed that work-life balance — ahead of money, recognition and autonomy — is the key determiner for more than half of men and women on whether or not they have a successful career.

Know your customers Know your partners Know your colleagues Know what makes you happy Know that you control your destiny And know, too, that there is more to life

than work!

“I have found employees take their boss home. The family knows who you are. They know what their spouse or mom or dad thinks of you. The best award a person can receive is when people go home and tell their family, “I work for or with a good person.” That is the pebble that impacts every drop of water in the pond.

Each person’s role is important. Please don’t ever underestimate the difference one person can make. That person may very well be you.”

Quint Studer

Are there any questions?