Design process Templates scope Functionality Reporting System Customer Service Training Database management

Pricing Competitiveness Past Experience in managing similar contracts Commitment to Delivery on time and in the

required formats

2...And what else?

SpinnakerPro is one of our 2 brands from Irish firm Narragansett Technologies. Other brand is SensorPro an online survey and research platform.

In development since 2002 by Irish team, Irish supported, Irish deployment servers. Offices in Limerick and San Francisco.

Customers include Brown Thomas, Tower Hotels, Galway Volvo Ocean Race, Softbrands Hospitality, Crowne Plaza, Holiday Inn.

Over 50 white-label partners worldwide

Design for email not websites◦ Our templates are pre tested◦ XHTML is used for optimal rendering◦ W3C compliance◦ New Litmus API (beta) for self service testing

Images in email Delivery and rendering

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SPF Record (Sender Protection Framework) Authorises an IP address to send email on your

behalf Prevents unauthorised senders

DKIM (Domain keys) Additional level of sender authority

Sender reputation networks Senderscore Microsoft SNDS (Hotmail) Various blacklist services (DNSSTUFF)

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DNS report on Failteireland.ie

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Subscriber management Bounce management Segmentation Designer and templates Recurring campaigns Scheduling of broadcasts Metrics

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Ironport delivery platform ◦ 450k per hour◦ Configurable Throttling

Integration with other CRM platforms like salesforce; Web service API available.

Post to twitter from Campaign Template snippets, recurring campaigns,

dynamic content, content extraction Unique IP address Reputation monitoring Integrated survey platform Chinese platform version Available on-premise or hosted.

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email support to 10pm GMT Phone support Support also from our SFO office Dedicated named account manager

Getting started guide Training in-house or by webinar Train the trainer Can provide training/industry expertise to

Fáilte tourism clients

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Open transparent pricing http://urlx.ie/emailpricing

No setup fees No monthly minimums Flexible payment options

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Focused on email and surveys since 2002

Very relevant exposure to hospitality sector

Understanding of issues with volume sending, rendering and delivery

Experience with Survey platform and online panel has helped clients create effective campaigns.

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Chris byrne◦ www.spinnakerpro.com | www.sensorpro.net ◦ chris@spinnakerpro.com◦ Twitter @SpinnakerPro

◦ Email demo http://urlx.ie/emaildemo ◦ Survey demo http://urlx.ie/demosurvey

Phone:◦ IRL: +353 1 447 5938◦ UK: +44 203 086 9938◦ USA: +1 415 367 4814◦ China: +86 21 3227 0872

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