Post on 17-Jan-2016
transcript
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CAUTI LTC Cohort 2
Introduction to CoachingOctober 16, 2014
11am ET/10am CT/8am PT
Agenda
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Topics
Welcome & Introduction
Purpose of the Coaching Call
Expectations, Roles & Responsibilities
Communication Plan
Data Collection
Data Support
Templates & tools
Next Steps
Cohort 2 Organizational TeamsOrganization Org Lead Faculty Coach HRET Advisor
Professional Nursing Solutions, LLC (AR)
Carol Compas Michele Bellantoni (JHU) Amanda WilkinsNancy Alred
Qualidigm (CT) Florence Johnson Michelle Pandolfi (Qualidigm) Justin Snow
Ann SpenardMassachusetts Senior Care
AssociationLaurie Herndon Ann Spenard
(Qualidigm) Anna WojcikHelen Magliozzi
Missouri Hospital Association Jessica RowdenRaj Mahajan (SHM) Ashley HofmannMissouri Center for Patient
Safety Kathy Wire
Pennsylvania Patient Safety Authority
Sharon Bradley Irena Kenneley (APIC) Jenna RabideauxChristina Hunt
Tennessee Health Care Association Linda Jennings Jen Pettis (Abt) Amanda Wilkins
Healthcentric Advisors (RI) Pam Quinn Mark Yurkofsky (SHM) Janine Reisinger/Helen Plass
Oregon Patient Safety Commission
Mary Post James Marx (APIC) Helen PlassRebecca Rottman
Grace Living Centers (OK) Amber Nowling Kristi Felix (APIC) Sarah DaltonJessica Bieger
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What is a Coaching Call?
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To provide you and your teams the important opportunity to:o Review performance datao Discuss barriers o Share successeso Ask questionso Encourage facilities to mentor one another
An assigned faculty coach and HRET advisor will participate on these calls and support their development.
Facility team leads are required to attend; however any and all team or staff member attendance is encouraged.
Purpose of the Coaching Calls
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Expectations, Roles, & Responsibilities Use online meeting technology or conference calls to host monthly
meetings (e.g. WebEx, GoToMeeting, Adobe Connect) Communicate and confirm facility team lead participation in meetings Prepare for and lead the meetings (agenda, slide presentation,
follow-up) Identify relevant topics for discussion Discuss data submission and identify trends in reports Troubleshoot, answer questions Highlight facility successes and help identify barriers Facilitate teams’ access to project resources Keep teams on track with project deliverables
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Organizational Leads
Expectations, Roles, & Responsibilities Serve as the team expert resource providing direction and guidance Collaborate with Org Lead(s) in identifying and overcoming team
barriers Engage in group discussions Review facility reports and create action plans for ongoing issues Participate in planning calls with the Org Lead(s) to help plan
agendas Bring back relevant tools or latest research/information from the
project’s Advisory Council meetings and share on coaching calls Notify Org Lead(s) if unable to attend coaching call and try to
reschedule or find a fill-in coach for that month
Faculty Coaches
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Any tips from coaches?
Faculty Coach Experience
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Expectations, Roles, & Responsibilities HRET support provided for the first 4 months Help to identify relevant topics for coaching calls Provide the first 3 agenda templates Highlight useful tools and reminders about training Assist in review of data submissions rates and trends Troubleshoot and answer project related questions
HRET Advisor
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Expectations, Roles, & Responsibilities Attend coaching calls Promote team participation in calls Share facility successes, tips, and ideas you’ve used to
facilitate participation from your facility Speak up about facility barriers in the project and ask for
help on behalf of the team
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Facility Team Leads
Engage Facility Team Leads in Calls• Circulate each month’s agenda well in advance• Keep in touch regarding scheduling changes, please do not cancel calls without
contacting your HRET Advisor (remember to also notify your faculty coach!)• Listen to your facility’s unit’s learning needs and create tailored learning
opportunities• Consider asking some of your leads to present on calls ahead of time; facilities
love to hear from each other
Call Participation is Required• Set expectations• Follow-up with those unable to attend• Maintain open communication about topic interests• Leave time in presentation for questions, pose questions
Communications Plan for Org Leads
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Data collection, reporting and progress monitoring support will come from HRET and includes tools such as:• Review Data Collection Onboarding Webinar #3 (ltcsafety.org)• Comprehensive Data System (CDS) User’s Guide (ltcsafety.org)• Review outcome data by pulling data from CDS
Catheter Utilization CAUTI rates # of urine cultures ordered
• Review survey progress by pulling data from Cvent Facility Demographics Assessment Nursing Home Survey on Patient Safety Culture Skills Questionnaire Team Communication Guide
Data Collection
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Org Lead Webinar on October 20th will include a live session with Mariana Lesher, Sr. Data Analyst
Data collection schedule questions, or questions about Cvent should be referred to ltcsafety@aha.org
Questions about CDS or NHSN, please refer to HRETdatasupport@aha.org
Data Support
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Measure Comparison
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Next Steps
• Identify platform for hosting Coaching Call• Send out a calendar appointment to faculty coach,
HRET advisor, and facility team leaders• Review template agenda and other resources
Templates/Tools
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QUESTIONS?
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