Post on 25-Dec-2015
transcript
1
Pete Walker - Internet Development Manager, University of Bristol (ILRT)(With thanks to Christian Carter – Personnel Manager, University of Bristol)
http://www.ilrt.bristol.ac.uk/publications/conf/
Organisational Development in Higher Education
Thursday 13th May 2004
Survey tools and needs analysis
2
Today’s presentation• CROS & BOS – Online survey projects
background• Creating a survey (brief demonstration)• How survey results made a difference to
Contract Research staff• A survey for Technical staff• Recommendations and actions• Questions and Answers
3
CROS – project aims (1)• Deliver a common online survey to as many UK
HEI’s as wish to take part and who are willing to share results.
• Making taking part free• Allow HEI’s to pose their own questions• Get feedback from Contract Research Staff on
issues such as– Induction, supervision, review & support– career progression and aspirations– training & development – Communication
4
CROS – project aims (2)
• Provide real-time online reports showing the responses CRS responses…
• …plus those of all other HEI’s taking part• Build relevant policy development and action• Encourage HEI’s to learn from each other and
share good employment practice• Evaluate local impact of actions through
regular participation in CROS• Contribute to overall improvement in
management of UK HE research
5
CROS history• 1996 - Research ‘Concordat’ (Research Councils / CVCP)• 1999 - Bristol Web-based survey• 2000 - Bristol and Leeds surveys• 2001 - HEFCE/OST funding for UK pilot• 2002 - Jan/Feb – 17 HEI’s, 24% of CRS responded• 2002 – July - extended HEFCE funding, independent
evaluation (Strathclyde), 2002 Personnel Today Awards finalist ‘Excellence in HR using technology’
• 2003 – Jan/Feb – 47 HEI’s, 30% of CRS responded (6000 research staff)
• 2003 – July - extended HEFCE funding• Current - CROS 2004
6
Bristol Online Surveys (BOS)• 2003 - CROS reused to produce ASSET survey for the
Athena Project and became BOS• BOS used in Bristol for
– Technicians survey – Post-graduate survey– Departmental survey (IIP)– 360 degree appraisal– UK Economics lecturers– Student course feedback– Conference evaluation
• 7 Universities / Research Councils now using BOS
7
Creating a survey – demo
• Bristol Online Survey www.survey.bristol.ac.uk
• CROS results data – a quick view
8
How has Bristol used CROS data?
• Supervisor development– Compulsory 4 hour workshop for all CRS supervisors – 800 people – 35% complete– Focus on issues that CROS said made a difference to
CRS and where supervisor are key
• Staff review– New staff review forms for CRS focussing on career
aspirations– “Benefits of staff review for CRS” Web site– Review is a topic on Supervisors training
9
How has Bristol used CROS data? (2)
• Training & development– Training needs analysis for CRS fed into Personnel budget – Extra £30,000 for CRS training and development– Range of transferable skills activity– Teaching and management qualifications for CRS
• Career development– Appointment of a 0.5 FTE CRS Careers Adviser (1:1’s,
workshops, supervisor development, employer contact)– CRS Career development Web site– Topic on Supervisors training session– Research Career paths at Bristol (Roberts money)
10
How has Bristol used CROS data? (3)
• Induction– Induction Coordinators in all departments – Newly designated University induction– Range of transferable skills activity– Topic on Supervisors training
• Communication– CRS web site (www.bris.ac.uk/personnel/crs)– CRS email lists from Personnel database– CRS “Events” – conferences etc– Leaflets and posters to advertise services
11
Web surveys for Technicians
12
Technical staff numbers at Bristol
13 45110
333
146
050
100150
200250300350
Arts
Engine
erin
g
Science
Med
icine
Socia
l Scie
nces
Suppo
rt Ser
vices
13
Project Objectives
• Build on CROS with survey aimed at Technical staff
• Technical staff working party with the following objective– ‘To present a paper to the October 2003 meeting of the
University Staff Committee (sub-committee of University Council), that highlights issues that are of concern to the University in relation to Technical staff now and over the next 5 years, together with a series of costed recommendations’
• Significant part was the identification of training needs
14
Project approach
• Staff perspective– BOS survey launched 5th July 2003– Letter to HODS to encourage participation– University newsletter article– Survey open until 31st July 2003– 52% response rate
• Manager perspective– 1:1 meeting with 20 HODS and Tech managers
• Statistical data– Range of valuable data from Personnel database
15
Our survey said…
• Very quick view of Technician’s Survey data at Bristol
16
Recommendations (Oct 2003)…
• Establish a ‘Bristol Technical Training Scheme’ (pilot of 5 traineeships from Aug 2004)
• Reduce the number of Fixed Term Contracts• Classify ‘roles’ that Technicians undertake• Examine why over 50% do not attend the ‘Welcome to
the University’ day• Ensure all departments have an ‘Induction Coordinator’• Develop an advice document around ‘new role induction’• Promote benefits of staff review process• Improve link between Staff Review and departmental
objectives• Establish a programme of ‘transferable skills’ training
opportunities
17
Recommendations ….contd• Collaboration with other SW HEI’s to provide specialised
training opportunities• Establish a ‘Bristol Technicians’ Web site, and maintain e-
mail list• Expand relevant NVQ provision• Offer accredited management training to all Tech Managers• Establish a ‘Technical Manager Group’ for
support/development• Offer careers guidance for Tech staff• Draw gender/grade/job security issues to Equal
Opportunities committee• Tech WP should oversee implementation reporting to HR
Director
18
Action so far• 'Technical Manager Group’ started (Dec 2003)• 4 Tech Manager sub groups (reward, training,
communication and recruitment)• £5000 for transferable skills development• Expanded NVQ provision• ‘Train the trainer’ residential • First line management qualification for technicians (Sept
04)• Technical staff Website• Technical staff e-mail list• Technician Annual Conference (Jan 05)
19
HEI collaboration ideas
• BOS for technicians administered regionally?
• Regional Staff Development Coordinator?
• Regional “Specialist” development position?
20
Thank you
Questions?
21
Contact Details• Pete Walker
Institute for Learning and Research Technology8 -10 Berkeley SquareUniversity of BristolBristol BS8 1HHpeter.walker@bristol.ac.uk
• Christian CarterPersonnel ServicesUniversity of BristolSenate HouseTyndall AvenueBristol BS8 1THchristian.carter@bristol.ac.uk