Post on 22-Nov-2021
transcript
Online Advanced-TQM for the 21st Century(where “Advanced” means: Authentic, Activated, Attractive, Integrated,
Appropriate, Adapted, Aggressive, Upgraded, and Advanced)
February 17-18-19 & 26 (Phase II), 2022 By Dr. Noriaki Kano & Supported by TQMI Team
TQM International Pvt. Ltd.
“The Selection of TQC Coordinator is particularly important. If a wrong
person is selected or he or she goes about things in wrong way, the full
implementation of TQC will be greatly delayed.”
-- Prof. Kauro Ishikawa
Lead Facilitator:Dr. Noriaki Kano
Supported by:Mr. Janak MehtaMr. Anil Sachdev
1
Program Details
Purpose To build organizational capabilities to meet aggressive long termbusiness goals with focus on customer in a challenging environment.
Objectives Participants to learn about the latest advances in TQM methods and itsapplication in diverse businesses for gaining competitive advantage witheffective utilization of TQM principles & Methods cutting across variousfunctions in the entire value chain providing distinctive / attractive value to thecustomer while achieving accelerated business results.
Participants Recommend cross functional team of adaptive managers and engineers at
senior and middle management level under the leadership of one of the top
executives to attend for most impact. Participants will be issued attendance
certificate duly signed by Dr. Noriaki Kano at the end of each phase.
Topics &
Schedule
As outlined on the page 3.
Program
Details
▪ Online workshop of 4 days duration.
▪ Participants who have already attended the Phase 1 Training during January
27-29, 2022 need to attend Phase II workshop only which is scheduled for
February 26, 2022.
▪ Fresh / New participants need to attend all 4 days of the workshop.
▪ 6 hours a day of high intensity work
Method The program is designed on the basis of development of theory and concepts by
Dr. Noriaki Kano (KQRO) and its application in various organizations in
multiple countries thereby developing advanced methods duly proven over time
through collaborative effort of KQRO and participating organizations in joint
research projects. Dr. Kano will share the advanced concepts and methods with
examples from various organizations that participated in this research.
Fee ✓ The professional fee for the workshop will be Rs. 36,000 per participant.
✓ Fee for the participants attending Phase II only will be Rs. 10,000 per participant. Goods & Services Tax (GSTIN) as per GOI regulations will be charged extra. Current rate is 18%.
✓ The fee covers lecture fee & course material expenses.
Facilitators ✓ Dr. Noriaki Kano
✓ Mr. Janak Mehta
✓ Mr. Anil Sachdev
Registration For registration and details of the contact persons refer to page 8 of the
Brochure.
TQM International Pvt. Ltd. 2
Online A - TQM for the 21st Century - by Dr. Noriaki Kano & TQMI
February 17-19, & 26 (Phase II), 2022
TQM International Pvt. Ltd. 3
Time (hrs)
India TimeDay 1 Day 2 Day 3
Day 4 (for participants who
attended Part I in 2021)
F8+C4:G4+C4+C4:G8
TQM and Business
A and J Decision
Sweating Theory
TQM Principles, vehicles and Mthods
Integrated Procedure for Quality
Management
(PDCA/ QC Story and Task achieving
QC Story)
TQM Vehicles:
Policy Management (PM)
Daily Management (DM)
QC Circles
Quality in New Product
Development (NPD)
-Voice of customer (VOC),
product specifications and
process parameters
-QFD
-Flow chart for NPD: Prodcut
plan, development and design
process with DR gates
1030-1100
1100-1300Basic concepts and Principles of TQM
Quality Assurance with focus on
-QA System chart
-Vertical evaluation (VE)
-QA matrix (QAM)
Kano Model:
Attractive Quality Creation
Quality in projects with train-
platform model
Quality in Service Industry and
service functions
1300-1400
1400-1600
TQMI session on QA with examples (1
hour)
Experience sharing sessions by TQMI
Clients on VE and QAM (1 hour)
Open Q & A session on DM, PM and
CFM (TQMI 1 hour)
Experience sharing sessions by TQMI
Client
Open Q & A session on TQM
Vehicles and Kano Model
(TQMI 1 hour)
Experience sharing sessions
by TQMI Client
Quality in Marketing & Sales
Deming Challenge for Business
Goals by TQM
1600-1615
9th A-TQM Session by Dr. Noriaki Kano on Virtual Mode February, 17-19 & 26, 2022)
Open Discussions, Q&A, feedback and close
Tea Break In India and Lunch Break for Japan
Lunch Break for India
Sample Feedback of A-TQM Sessions
1. The practical approach of Theoretical concept with real life examples.
2. Simple course material which clarified and refreshed the concepts of TQM
3. Exposure to advanced concepts in TQM, understanding the history and evolution of TQM four student module.
4.Going from basics and its interlinkage with practical & business examples was a great learning
5.Explanation of Dr. Kano on TQM practices, Teaching of Mr. Janak Mehta & Mr. Anil Sachdev
6. Birds eye view / Worm eye view / QL Circles / Boat Model / DWM / Policy management were well covered
7. It was indeed a great feeling to get an opportunity to learn directly from Dr. N. Kano. The flow was really good and gave great insight.
8. It was a new concept for me as I belong to the marketing communication & experience. The fact that the processes / approaches explained can be applied across function is clear & more understood now.
9. The simple and lucid manner in which Dr. Kano explained / clarified certain basic elements of TQM, QA & improvements was indeed admirable.
10. Objective of the program was to understand the relevance of TQM in business and it helped making it important and then application of Policy Management & Daily Management.
TQM International Pvt. Ltd.
11. Course content was very good, and Dr. Kano taught from very basic level, right from evolution of the concept to the application. It encompassed all important topics well. QA matrix, QFA, Kano model, Butterfly model, NPD, improvement management. Anil Sachdev’s session was good, practical and the touched all critical points.
12. Entire experience of having a dialogue with Dr. Kano was fascinating. Also irrespective of the industry / domain all the companies following TQM have a very similar set of principles & understanding.
4
TQM International Pvt. Ltd. 5
Awards in his name:Ishikawa-Kano Award was established by ANQ (2010), andKano Quality Award was established by Technological Promotion Association (TPA,Thailand) in (2009)
Awards to Dr. Kano:Recipient of the Deming Prize for Individuals (1997), Honorary Member by JSQC(2010) ,Distinguished Service Medal by ASQ (2009), EOQ George Borel Medal for Internationalachievements in 2016; EL Grant Medal by ASQ (2006), E. Jack Lancaster Medal by ASQ(2002), Deming Lecturer by ASA (1997), ISQ Dronacharya Award (2008).
Former:Board Director, Komatsu Ltd.,Corporate Auditor of Sekisui Chemical Ltd. (2003-09)Board Director, HIDA (former name AOTS)Chair of Deming Application Prize Subcommittee (2004-07); Chair Professor, HonoraryDoctor, Chungyuan Christian University (Taiwan) (2006-12); Advisory Professor, TongjiUniversity (Shanghai, China) (2006-09);
He has been a prominent leader in the world on Quality management for many decades.Creator of Attractive Quality Creation (Kano Model) as well as Task Achieving QC Story.International speaker and educator at universities, international and national qualitysocieties including ASQ, European Organization for Quality (EOQ) and JUSE, and firms innearly 50 countries.
Published over 300 papers books including Attractive Quality (Kano Method / KanoModel), Guide to TQM in Service Industries (English) and Way to Breakthrough andCreation (in Japanese).
Mr. Mehta has the unique blend of business experience for 25 years leading to the position ofChief Executive and 29 years of consulting experience guiding organizations on variety ofbusiness excellence approaches from Europe, Japan and USA. He has contributed to thedevelopment of national infrastructure for quality, standardization and conformity assessment inIndia and has advised other countries.
Mr. Mehta has thus unique experience of business excellence within a company, company-widecovering entire supply chain, Group wide covering all companies in a group, nation-wide, regionwide and global. He covers diverse business segments from discreet manufacturing, processindustry and service sector including financial, communication, IT, healthcare etc.
Awards:• Deming Prize In 2012 by Deming Prize Committee – JUSE, Japan – Only the second person in
the World – Outside japan.• Lancaster Medal in 2012 by American Society for Quality (ASQ) – First Indian• Harington -Ishikawa Award by Asia Pacific Quality Organization (APQO) in 2015 in Shanghai• IAQ Founders Medal by International Academy for Quality in 2018.
Honorary Work:• Chair – International Academy for Quality (IAQ) 2015-2017• President – International Academy for Quality (IAQ) 2012 to 2014.• Chairperson 2009-2010 and Honorary Director – Asian Network for Quality (ANQ) since 2011.• Member – Governing Council, Quality Council of India (QCI) 2009 to 2013.• Founding President Indian Society for Quality 1996-2001 and Member – Governing Body of
(ISQ) since 1996.
Public speaking:He has been a keynote speaker and invited speaker at conferences around the world in 32countries including Japan, USA, Europe, China, Middle East, South East Asia, Central Asia,South Asia, Africa and South America.
TQM International Pvt. Ltd. 6
TQM International Pvt. Ltd. 7
Expertise:A motivated and committed Business leader with a proven ability to guide leadership team onbusiness transformation using approaches like TQM and Lean Six Sigma. Has led severaltransformational projects in last 2 decades with proven results.
Experience across various sectors like:• Manufacturing, Discreet Manufacturing, Petrochemical industry, metals and food processing• Services, Financial services, IT and IT Enabled Software and healthcare• Across all functionsCovering multinationals and Indian companies from large, medium and small sectors, both in Indiaand overseas.
Personal Profile:Academic qualificationsB.E (Mechanical Engineering) from Delhi College of Engineering, M. Tech. (IndustrialEngineering) from IIT-Delhi, One Year Certificate Course on Quality, Reliability and OperationsResearch from Indian Statistical Institute (ISI) – Chennai.
Overall Experience: 38 years ; Consulting Experience : 29 years
Areas of Expertise• Helping companies to challenge Deming Prize or other Business Excellence models as a means to enhance
business performance using various approaches like Total Quality Management (TQM), Total ProductiveMaintenance (TPM) and Toyota Production System / Lean Significant breakthrough Improvement inproductivity and quality while reducing cost through Lean approach and Lean Six Sigma approaches.
• Helped companies in developing new products for better performance in shorter time and lower cost i.e. NewProduct Development.
• Helped companies in improving quality, cost and delivery through stabilisation of work processes andimprovement through Daily Management.
• Helped companies to enhance product and service quality for greater customer satisfaction through QualityAssurance.
FACULTY PROFILES
MR. ANIL SACHDEVPresident – TQM International Pvt. Ltd.Board Member - Asian Network for QualityAcademician - ‘International Academy for Quality (IAQ)’ Honorary Secretary - Indian Society for Quality (ISQ)