Shopatron Slideshow

10 Nuggets of eCommerce Wisdom FromGroundbreaking CEOs

These successful CEOs have some advice to share with us about the future of eCommerce.

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Jeff BezosFounder and CEO

Amazon.com

“If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”

Jeff Bezos Founder & CEO

Amazon.com

“Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.”

Jeff Bezos Founder & CEO

Amazon.com

“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.”

Jeff Bezos Founder & CEO

Amazon.com

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Terry LundgrenChairman, President & CEO

Macy’s Inc.

Terry LundgrenCEO

Macy’s Inc.

“The way the customer is shopping today is very blurred between store experience and online experience…We wouldn’t have the multi-billion dot-com business if we didn’t have Macy’s stores.”

Terry LundgrenCEO

Macy’s Inc.

“The more we can make our stores as interesting as our online experiences, the more we are going to benefit in the future.”

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Tony HsiehCEO, Zappos

Tony HsiehCEO

Zappos

“We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes—but I was passionate about customer service.”

Tony HsiehCEO

Zappos

“Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.”

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Mike DukeCEO, Walmart

Mike DukeCEO

Walmart

“The economic crisis has caused some changes in the way the consumer shops. And frankly I think, again, it's to our benefit.”

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If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

Jeff BezosCEO, Amazon

Always work hard on something uncomfortably exciting.

Larry PageCEO, Google

Larry PageCEO, Google

“Many leaders of big organizations, I think, don't believe that change is possible. But if you look at history, things do change, and if your business is static, you're likely to have issues.”

Larry PageCEO

Google

“Always work hard on something uncomfortably exciting.” Larry Page

CEO Google

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