10 Things Michael Scott Taught me about Community Management

Gregg Baker, Head of Community @ giffgaff

There is no such thing as a “Community Expert”

#1

Community Management is not a 9 to 5 job

#2

It’s mostly up to you to get the party started

#3

It’s not personal, even when it is

#4

Know who your stakeholders are and how you can help them

#5

Have a clear vision but be prepared to deviate

#6

Copying is not a crime…just quote the source

#7

It’s important to be relatable

#8

Take control of a crisis and turn it into an opportunity

#9

Be the champion for your community

#10