Post on 31-Dec-2015
transcript
04/19/23 Mercer University School of Engineering Slide 1
The Quality Thread in Industrial Engineering and
Industrial Management
Dr. Joan Burtner Associate Professor of Industrial
Engineering and Industrial ManagementAmerican Society for Quality - Certified
Quality Engineer
04/19/23 Mercer University School of Engineering
Page 2
Introduction
Consumer choices Rep___________ Pref___________ Perceived q__________
The quality movement Competition Global e________
Quality and industrial engineering professions
Careers Coursework
04/19/23 Mercer University School of Engineering
Page 3
The Quality Movement S_C
Statistics Products
SP_ Statistics Process
T_M Management Employee involvement
_ _ _ _ Sigma Six Sigma Lean Manufacturing (Toyota)
04/19/23 Mercer University School of Engineering
Page 4
Global Issues Global economy
Competition Cooperation
National/International standards and guidelines
MIL-STD xxx ISO 9001, ISO 14000, etc QS 9000 Regulatory agencies
EPA (Radiation levels, contaminants, etc)
National/International Awards Deming Prize Baldrige Award
04/19/23 Mercer University School of Engineering
Page 5
Quality Leaders
Shewhart (statistically based control chart)
De_____ (management’s 14 points)
Juran (quality trilogy)
T________ (design of experiments)
Jack Welch (advancement of Six Sigma)
Donald Berwick (patient safety advocate)
04/19/23 Mercer University School of Engineering
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Careers Industrial engineers Quality engineers Manu_________ engineers Management engineers Project managers Proc_____ improvement specialists Black Belts Performance improvement engineers Product engineers CEO’s COO’s
04/19/23 Mercer University School of Engineering
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Preparation Coursework
Probability and Sta_______ Statistical Quality Control/ Process Control Design of Ex___________ Technical electives such as Quality Engineering
or Lean Six Sigma or Healthcare Process Improvement
Related courses – Ergonomics, Simulation
Work experience Coop (usually during the academic year) Internships (usually during the summer) Part-time jobs Volunteer work (typical of the healthcare field)
04/19/23 Mercer University School of Engineering
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Professional Organizations Institute of __________ Engineers (IIE)
Special Interests Groups - Societies and Divisions
Conferences
American Society for _______ (ASQ) Engineers Non-engineers
Society for Health Systems (SHS) Clinical Non-clinical
Healthcare Information and Management Systems Society (HIMSS)
04/19/23 Mercer University School of Engineering
Page 9
“Quality” Organizations
Discussion Automobile Makers
T__________ H___________
Hotels R__________________ H_______________
Fast Food Restaurants Airlines Manufacturer of Jeans
04/19/23 Mercer University School of Engineering
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“Quality” Credentials
Six Sigma Green Belt B______ Belt M_______ Black Belt
ASQ Certification Quality E______________ M_____________ of Quality / Organizational
Excellence Many other specialities
04/19/23 Mercer University School of Engineering
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“Quality” Salaries ASQ 2005 Salary Survey
Position Bachelor’s Degree Master’s Degree
Project Engineer $ 67,138 $ 74,951
Quality Engineer $ 64,342 $ 70,820
Master Black Belt $ 91,154 $107,044
Quality Manager $ 76,561 $ 85,326
Vice President $123,596 $126,419
04/19/23 Mercer University School of Engineering
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“Quality” Specialization Courses Taught by Dr. Burtner Industrial Engineering
ISE 327 Statistical Process Control ISE 352 Design of Experiments ISE 427 Reliability and Quality Assurance ISE 491 (Varies)
Industrial Management IDM 355 Quality Management IDM 404 Industrial Management Case
Studies (includes quality) ETM 591 (Varies) ETM 627 Quality Management
04/19/23 Mercer University School of Engineering
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“Quality” Alumni
Industrial Engineering Susan Barkley - HCA Greg Meyer - RAFB Matt Stevens - Gulfstream
Industrial Management Drew Elrod - MCCG Roy Jackson - Southwire
04/19/23 Mercer University School of Engineering Slide 14
Questions?
http://www.asq.org/http://www.iienet.org/