Post on 21-Dec-2015
transcript
1.02 Understand
effective communication
Journal Prompt #1
How do you communicate?• Do you like to talk? • Are you a good listener?• What makes you a good listener?• Why do healthcare professionals have to
have good communication skills?
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Types of Communication:Verbal and Non-Verbal
1.02 Understand effective communication 3
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Spoken/Oral
1.02 Understand effective communication 4
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Written Spoken/Oral
1.02 Understand effective communication 5
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Written Spoken/Oral
Tone of voice
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Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Written Spoken/Oral
Tone of voice
Vocabulary
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Non-Verbal
Verbal
Communication
Bell
Review text pages 86 and 87
1) answer these questions on the back of the handout or in their notebooks: compare verbal and non-verbal
communication. explain how tone of voice and vocabulary
relate to written communication.
Types of Communication:Verbal and Non-Verbal
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
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Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Touch
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
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Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
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Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Facial expressions
Vocabulary
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Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Facial expressions
Eye Contact
Vocabulary
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Non-Verbal
Verbal
Communication
The Communication Model
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Sender
TheCommunication Model
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Sender Message
TheCommunication Model
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Sender Message Receiver
TheCommunication Model
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Sender Message Receiver
Feedback
TheCommunication Model
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Assignment
students answer these questions on the back of the handout or in their notebooks: How do types of communication relate to the
communication model? Give examples of the use of non-verbal
feedback.
Respond to…
How does the communication process relate to healthcare?
What is the most important component of the communication process
Communication Process
Engagement
Understanding
Education
Sense of Partnership
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Communication Process
Engagement Connection between
the healthcare professional and the patient
Develops partnership
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Communication ProcessEngagement: Effective Communication
Strategies Introduce yourself
Allow the patient to talk without interruption
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Communication Process
Understanding Healthcare professional
makes the patient feel accepted
Healthcare professional empathizes with the patient
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Communication Process
Understanding: Effective Communication
Strategies
Allow patient to share thoughts and feelings
Share anecdotes to create a bond
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Communication Process
Education To increase the
patient’s knowledge of their illness
Minimizes anxiety
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Communication ProcessEducation: Effective Communication
Strategies
Use language the patient understands
Make sure all patient’s questions are addressed
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Communication Process
Sense of Partnership Healthcare professional and
patient work together
regarding their problem
and treatment plan
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Communication Process
Sense of Partnership Effective Communication
Strategies Avoid critical questioning
Use active listening
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Bell
Read section in text, page 88, (old book chapter 3) ‘Listening”. Write down 5 skills. Complete the sentence: Good listening skills allow the patient to________.
Communication Process
Active Listening Need good listening skills
Show interest Pay attention Hear the message Do not interrupt
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Communication Process
Active Listening Reflection
Restatement
Clarification
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Communication Process
Active Listening Reflection
Careful thought Restatement
Rewording Summarizing
Clarification Explaining
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