1.02

Understand

effective

communication

Journal Prompt #1

How do you communicate?

• Do you like to talk?

• Are you a good listener?

• What makes you a good listener?

• Why do healthcare professionals have to

have good communication skills?

1.02 Understand effective communication 2

Types of Communication:

Verbal and Non-Verbal

1.02 Understand effective communication 3

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Spoken/Oral

1.02 Understand effective communication 4

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Written Spoken/Oral

1.02 Understand effective communication 5

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

1.02 Understand effective communication 6

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 7

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 8

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 9

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 10

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial

expressions

Vocabulary

1.02 Understand effective communication 11

Non-

Verbal

Verbal

Communication

Types of Communication:

Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial

expressions

Eye Contact

Vocabulary

1.02 Understand effective communication 12

Non-

Verbal

Verbal

Communication

The

Communication Model

1.02 Understand effective communication 13

Sender

The

Communication Model

1.02 Understand effective communication 14

Sender Message

The

Communication Model

1.02 Understand effective communication 15

Sender Message Receiver

The

Communication Model

1.02 Understand effective communication 16

Sender Message Receiver

Feedback

The

Communication Model

1.02 Understand effective communication 17

Communication Process

Engagement

Understanding

Education

Sense of Partnership

1.02 Understand effective communication 18

Communication Process

Engagement

Connection between

the healthcare

professional and the

patient

Develops partnership

1.02 Understand effective communication 19

Communication Process

Engagement:

Effective Communication

Strategies

Introduce yourself

Allow the patient to talk

without interruption

1.02 Understand effective communication 20

Communication Process

Understanding

Healthcare professional makes the patient feel accepted

Healthcare professional empathizes with the patient

1.02 Understand effective communication 21

Communication Process

Understanding:

Effective Communication

Strategies

Allow patient to share

thoughts and feelings

Share anecdotes to create

a bond

1.02 Understand effective communication 22

Communication Process

Education

To increase the

patient’s knowledge of

their illness

Minimizes anxiety

1.02 Understand effective communication 23

Communication Process Education:

Effective Communication

Strategies

Use language the patient

understands

Make sure all patient’s

questions are addressed

1.02 Understand effective communication 24

Communication Process

Sense of Partnership

Healthcare professional and

patient work together

regarding their problem

and treatment plan

1.02 Understand effective communication 25

Communication Process

Sense of Partnership

Effective Communication

Strategies

Avoid critical questioning

Use active listening

1.02 Understand effective communication 26

Communication Process

Active Listening

Need good listening skills

Show interest

Pay attention

Hear the message

Do not interrupt

1.02 Understand effective communication 27

Communication Process

Active Listening

Reflection

Restatement

Clarification

1.02 Understand effective communication 28

Communication Process

Active Listening

Reflection

Careful thought

Restatement

Rewording

Summarizing

Clarification

Explaining

1.02 Understand effective communication 29