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BTC & beMOBILEOur Services & the Future

Service Offerings and Differentiation

AgendaAgenda

Section 1 Botswana

Section 2 Background

Section 3 Customer Centricity

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Overview of BotswanaOverview of Botswana

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> Estimated population : 2,155,784> Median age : 22.9 years old> GDP $40.551 billion> GDP - per capita (PPP): $18,82> Population is concentrated in cities &

urban villages (62% as at 2011)> Population density very low in most of

the country> Life expectancy at birth : 54.06 years> Net migration rate: 4.62 migrant(s)/1,000

population> Literacy (>= 15): 85.1%

2014/2015 figures *

* https://en.wikipedia.org/wiki/Botswana

Subscriber base:

561,892

174,922

BackgroundBackground

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beMOBILE

Objective: Acquisition

Subscriber base: +/-5000

BTC & beMOBILE: MILESTONES TOWARDS BEING THE BEST IN CUSTOMER CENTRICITY

20152013200819961980

Establishment

Objective: To provide, develop , operate

& manage Botswana's national & international

telecommunications services

The Future is BRIGHT!

Number 1 because of YOU!

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Customer Focused Service Offerings, The Key To Retaining CustomersCustomer Focused Service Offerings, The Key To Retaining Customers

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Widest choice, best value 24/7Widest choice, best value 24/7NOW

6

Post Paid Lines Toll Free

Fixed Wireless Terminals

VSAT

Mobile Office ManagerLeased Lines

Dedicated Internet

Business-in-a-box

Metro

PABX

Hosted Services

ACL

Cheapest Rates

Data Offers

NshapebeFREE

Mobile Office Manager

Roaming

SMEGA

Affordable Devices

Street Reseller

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Innovation, better customer experienceInnovation, better customer experience

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Converged Billing Better Content

FUTURE (CONVERGENCE, SEAMLESS EXPERIENCE)

4G

Electronic Recharge

Security

Best Roaming Rates

Most Affordable Devices

Widest Coverage

Cheapest Rates beFREE

Mobile Financial Services

Closed User Groups Calling (mobile & Fixed)Cloud Services

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Partnerships, efficient service deliveryPartnerships, efficient service delivery

The BEST Suppliers

Simply the best

Strategic Partnerships

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