Post on 14-Apr-2017
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Lessons learned from visiting other Student HubsProfessor Jenny Anderson, Chris Vidler and Louisa Masters
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Solent Student Hub
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Solent Student Hub in numbers: • In April we had:-
• Visits 1000• Emails 292• Phone calls 250• Referrals 227• Forms completed 243
• Peak times are:-• Welcome week• Results Release
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Universities visited
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Nature of our visits
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Purpose of hubs across the UK
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Hub Locations
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Branding:
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What’s in a typical hub?
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Consulting rooms
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Self service
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Managing the traffic at peak times
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Opening hours: spreading the resource
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Satellites: spreading the resource
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Monitoring and evaluation:
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An exemplar - Huddersfield
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In conclusion: hub designs
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What’s next for Solent
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What’s next for Solent
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What we have learnt from the sector