Welcome

Who are we ?

Why are we here?

1. Improve your understanding and ability to set clear goals

2. Leave feeling confident to use a set of coaching tools to support you to achieve business & person goals

3. Improve your understanding of coaching based communication tools such as; feedback and reflective listening

4. Understand suitable use of open and clarifying questions to support successful questioning in real life situations

Coaching in any business setting•I

mproving performance•S

upporting a person to find new solutions to•s

hort, mid or long term problems•C

hallenges become learning tools •C

oaches offer guidance and an accountability •f

ramework to track progress•H

ard and soft targets improved i.e. bottom line, staff morale, B2B relationships deepen•W

orkforce retainment•E

xit processes improved

House KeepingFire Exits – Muster station

Toilets

Mobile phones

Length of session – 4 hours

Breaks 20 / 30 minutes – Café

End of session – evaluation

Photography

Afterwards...

Your goals forthe course

Who are we?

How canwe find that

out?

How?Non –

verbal? Body

language, activelistening

Verbal? Speaking

– small talk, gossip, chatting, a deep &

meaningful, arguments?

Blah, blah, blah

. . . by communicating

What is coaching?•C

oaching is founded on the principles of

Emotional Intelligence – Daniel Goleman

•Coaching is a way of being, an attitude and

a heart-set

•Coaching was not invented – was ‘noticed’

through studies into effective leadership

http://www.youtube.com/watch?v=UY75MQte4RU

What isn’t coaching?

Active listening

Active ListeningH

ow to build rapport?

ClarifyingR

epeating back coachees’ words in as

ummary of that has been said

THINK CLARIFYING A SAUCE/GHEE

DOWN TO ITS PUREST SENSE

ReflectingRepeating back the exact words the coachee has said

THINK MIRROR IMAGE REFLECTING BACK

How are you with silence?

•Keep your inner metronome in check

•Let there be pauses – they are

called pregnant pauses for a reason

i.e. They are full of potential for growth

Would you like time to think about this orshall I ask you another question?

A magic question if youreally are challenged by the

pauses

Effective Questioning

GROW model

Examples

Where do you want to take it from there?

Who would you choose as a role model?

What’s stopping you from doing that?

How important is that to you?

Testing your goals •E

XACT model of goal setting – SMART•I

s it practical?•I

s it achievable?•A

re you putting into place “cross-purposes”?•I

s this a long term goal that keeps coming up – what has got in the way before?

•What will be different this time?

Peer to Peer coaching

It’s over to you

What will youdo next?

Goodbye and

“There are no extraordinary people,just ordinarypeople doing extraordinarythings.” K. Bradford Brown

Anna B. Sexton / Martin Copland-Gray

anna@opentocreate.com mcgray2@hotmail.com 020 7515 9451 / 07941 655 856

@ annabsexton @opentocreate @beatgenprod

www.opentocreate.com

http://www.linkedin.com/in/annabsexton