2012 Training Meeting2012 Training Meeting

Physical Security

Security AlarmsSecurity Alarms

AlarmsAlarms

• Spirit has attempted burglaries every year.• A burglary causes damage to the store, POS,

and safe, as well employee anxiety and loss of revenue.

• The security system will alarm audibly to scare away intruders, notify the store staff by phone, and dispatch police.

• If an alarm is not installed, plugged in, and activated, it will do nothing for you!

How to orderHow to order• The alarm order form is

under the “Forms” tab on the store portal.

• Only order alarms for your own stores.

• You must have a store # to order an alarm.

• Alarms will ship via FedEx ground.

• Mall stores do not receive alarms.

Alarm PermitsAlarm Permits

• Some Municipalities require alarm permits. Please check with your local Police Department.

• Certain police departments will not respond to alarm calls from systems that are not permitted.

• Heavy fines can be received in the event of a false alarm with no permit.

• Be sure to mention the permit is for a temporary business, sometimes permit fees will be pro-rated.

Alarm CodesAlarm Codes• To add, remove, or change a code, call Loss Prevention. • You need to call for your installer

alarm code at least 2 hours prior to installing the alarm.

• Every member of management has their own personal code.

Confidential

InstallationInstallation

• The DSM must install the alarm.• Improper installations lead to

malfunctions, false alarms, and broken equipment.

• GuardMe has been instructed to only active alarms when called by a DSM.

• The cost of abused alarm systems will be deducted from end of year bonuses.

Confidential

InstallationInstallation

• You must install the alarm within 6’ of a 110V outlet, which is powered 24/7.

• Secure the power cord to prevent it from being tripped over. Taping it to the ground is fine.

• Each Alarm includes one RJ-31X jack. Only use this jack if GuardMe cannot establish a cellular connection with the panel.

Confidential

Installation RecapInstallation Recap• Call GuardMe to put the account on

test.• Wall mount motion sensors, install

batteries.• Wall mount the alarm panel, connect

keypad battery, then plug into power outlet.

• Call GuardMe to Activate the system

Confidential

InstallationInstallation

• Alarms must be installed in the location assigned on their shipping label.

• Alarms are programmed to request police to the store they are shipped for. If installed elsewhere, the police will go to the wrong location.

Confidential

LabelingLabeling• Each alarm will have a label with

the assigned store and account numbers inside the box.

Confidential

Alarm SystemAlarm System• Upon receipt inspect your alarm

and document any damage.• Call Loss prevention with any

issues.

Confidential

Alarm SystemAlarm System• After inspecting your alarm system

plug it into 110V AC power as soon as possible. If the alarm is not powered within 5-10 days after GuardMe ships, the cellular account will need to be reset during activation.

• This step is important to prevent any delays from AT&T during activation!!!

Confidential

ContentsContents

• 1 Alarm Panel• 4 motion sensors• 1 AC Adaptor• 1 RJ31X Jack• Instructions• Alcohol Prep wipes• 1 Spare set of batteries• GuardMe Window stickers

Confidential

EquipmentEquipment• We have two models of alarm panels.

Both function the same.

Confidential

Telephone ConnectionTelephone Connection• Do NOT use, will not work

Confidential

GSM Cellular AlarmsGSM Cellular Alarms

• All stores will now receive alarm panels with built in GSM cellular communicators.

• GSM panel account numbers are formatted E40.####

• Once motions are installed, simply plug into power and call GuardMe to test in.

Confidential

GSM Cellular AlarmsGSM Cellular Alarms

• The cellular chip is installed next to battery in each alarm panel

Confidential

Motion SensorsMotion Sensors• We have three models of motion

sensors. They are all compatible with all 3 alarm panel models.

Confidential

New Motion SensorsNew Motion Sensors• Hold 3 batteries securely• Wall mounting bracket• Ship with batteries installed in standby

mode.

Confidential

New Motion SensorsNew Motion Sensors• High efficiency model holds 1 battery

securely• Back cover removes easily for wall

mounting• Ships with battery installed in standby

mode.

Confidential

Standard Motion SensorStandard Motion Sensor• Uses two batteries.• Mounts directly to wall.

• Ship with batteries removed.

Confidential

InstallationInstallation• The alarm panel must be attached

to the wall via screws.• Motion sensors should mounted

with screws when possible. • Adhesive on Motion sensors is to be

used only when screws cannot. • Use included alcohol wipes to clean

surfaces prior to using adhesive.

Confidential

Motion Sensor PlacementMotion Sensor PlacementMotion #2: The main entranceMotion #3: The office/safeMotion #4: Sales floor/Cash & WrapMotion #5: The backroom/back door

Confidential

InstructionsInstructions• An install guide is packed in with

each alarm• For more guidance, see the

instructional videos posted at: www.GuardMeSecurity.com

• Username: spirit_DSM• Password: scaryfun

Confidential

GuardMe WebsiteGuardMe Website

Great resource

for instructions

, FAQ’s, training

videos, and live alarm reporting.

Confidential

ActivationActivation• The DSM must call GuardMe to

activate the alarm. Do this after the system is completely installed.

• Call 1-800-235-0644 Ex.6 Hours are 8AM – 12AM EST M-F Saturday 8AM – 10PM EST

• You must do this while there are no customers in the store.

Confidential

Using the AlarmUsing the Alarm

Confidential

MonitoringMonitoring• Exception Reports will be e-mailed daily.

These will notify if your stores were early/late/failed to open or close.

• You may monitor all of your stores activity online at: www.GuardMeSecurity.com

• Username is the alarm’s account # Password is the 4 digit alarm code• Contact LP if you do not receive

exception reports starting Monday 9/18.

Confidential

Activated AlarmActivated Alarm• If the alarm sounds, the store will be

called, then the first contact on the call list. If no person with an alarm code answers at either number, police will be dispatched.

• Do not call the alarm company on the store phone, they will call you.

• A key holder should respond to the store for actual alarms, but not enter the area until police are present.

Confidential

False AlarmsFalse Alarms• False alarms are expensive and frustrating

for Police• Prevention:

– Install motion sensors securely so they will not fall from the wall. (use screws when possible)

– Ensure all key-holders know their codes, and understand how to operate the alarm.

– Do not hang any decorations directly in front of motion sensors.

Confidential

Wireless RepeatersWireless Repeaters• Used for extremely large stores.• Please return if found.

Confidential

Tech SupportTech Support• If you have a problem that is not

addressed by the instructions, call the GuardMe Spirit hotline

• 1-800-235-0644 and dial Ex. 6• There will be representatives

available for troubleshooting 24/7• Call may be answered by a

recording of basic troubleshooting tips. Please hold in queue for a live person.

Confidential

Problems?Problems?• If all else fails, e-mail

Spirit.Emergency@guardme.com

• This e-mail address will notify Spirit and GuardMe Senior Management of any problems that could not be resolved by tech support, customer service issues, or any concerns you may have.

Confidential

End of SeasonEnd of Season

• Please pack alarms in the original package they were sent in.

• Be sure to protect motion sensors.• A prepaid FedEx return shipping label

is included with each alarm. Use this to return the alarms to GuardMe Security.

• PLEASE DO NOT put alarms in Packrat containers.

Confidential

• Deductions will be made from end of season bonuses for abused alarms.

Confidential

Locksmith Service

1-888-707-0163

Confidential

• Standard locksmith services including re-keying, safe re-combination, or non-emergent repairs are requested via the portal.

• Please give 24-48 hours notice when possible to ensure availability and reduce cost.

Confidential

Emergency (same day) ServiceEmergencies include: repairs after a break-in, lockouts, re-key after key holder termination, or to secure a store. 1.Call LP during normal business hours weekdays2.Call Academy’s 24/7 hotline 1-888-707-01633.Call POS after hours

For any questions, comments, or concerns you may e-mail Academy Locksmith management 24/7 at:

SpiritHalloween@AcademyLocksmith.org

Confidential