Post on 08-Jul-2015
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Keith Goodwin with Ayden Case
When Drew Shelor gave his daughter, Julia Mae, a kiss and watched nurses wheel her down the hall for ear tube surgery, what mattered to him was knowing she was in the best possible hands. What mattered to him was knowing she’d soon be free of the painful ear infections that often kept her from playing with her brother, Blake. Like Drew, pictured on the cover with Julia Mae, nothing is more important to you than your child. And when you turn to us when she’s sick or injured, nothing matters more to us at East Tennessee Children’s Hospital than ensuring she receives the best care possible in a warm, child-friendly environment. What matters to us is helping our patients get back to what they do best—playing with their siblings, scoring a goal on the soccer field or dancing a solo in the recital—as soon as possible. We’re excited to share our fiscal year 2014 accomplishments in this report. We hope they’ll show that we’re constantly working to better the lives of our community’s children—like Ayden Case. Because that’s what matters to us at Children’s Hospital.
Keith GoodwinPresident and CEO
whatask yourself...
matters?
Visit www.etch.com/annualreport to view our annual report video.
Annual Report 2014 | 3
4 | Annual Report 2014
highlights
Named one of the country’s top hospitals by the Leapfrog Group.
This report highlights our 2014 fiscal year—July 1, 2013, to June 30, 2014.
Accredited as theonly sleep medicinecenter dedicated topediatrics in East
Tennessee.
Awarded the2013 Tennessee
Nurses Association’sOutstanding
Employer Award.
Receivedaccreditation with
commendation fromthe Accreditation Councilfor Continuing Medical
Education.
Approved as a cleft palate team by the Commission
on Approval ofTeams.
Accredited asa cystic fibrosis care
center by theCystic FibrosisFoundation.
Launched our $75 millionhospital expansion, whichincludes a new surgery
center and a new 44-bed Neonatal Intensive Care Unit.
Michelle Derenski, radiologicaltechnologist, with Chase Brody
Annual Report 2014 | 5
When a child is sick or injured, it doesn’t just matter that he gets care, it matters that he gets the right care that’s designed for his growing body. So whether a child has a simple cold, a chronic condition like asthma or a life-threatening illness, we’re ready to provide the diagnosis and treatment he needs.
Each one of our patients has a story. Each one makes an imprint in the lives of our staff. Each one reminds us why what we do counts. When every second matters, we’re here for our community’s children.
carematters
Jordan Martinez with Bryce Bower, R.N.
6 | Annual Report 2014
Annual Report 2014 | 7
patient population
8 | Annual Report 2014
Anderson 6,938
Blount 12,338
Campbell 3,693
Claiborne 1,984
Cocke 1,939
Grainger 2,111
Hamblen 3,332
Jefferson 4,474
Knox 67,394
Loudon 4,149
Monroe 3,282
Morgan 1,818
Roane 3,256
Scott 1,953
Sevier 11,244
Union 2,376
139,794 Tennessee
519Virginia
779other states
70,230 unique patients • 142,312 patient visits
East Tennessee counties
1,220Kentucky
Kristin Farr, M.D.,with Porter Dickson
Annual Report 2014 | 9
5,887 hospital admissions
254,992physician practice visits
161,834 outpatient visits
65,758 Emergency Department visits
774 Neonatal Intensive Care Unit (NICU) patient visits
619 Pediatric Intensive Care Unit (PICU) patient visits
patient stats
10 | Annual Report 2014
741 transports
301 babies treatedfor drug dependency
10,477 surgeries
802 sleep studies
441,637 lab tests
6,142 CT scans
2,718 MRIs
7,022 ultrasounds
49,687 X-rays
2,407 prescriptionorders for chemo
clinical stats
28,904
23,078
13,606
10,424
8,545
6,574
4,962
3,766
3,029
2,829
1,173
509
373
317
282
266
117
112
Annual Report 2014 | 11
outpatient activity
28,904
23,078
13,606
10,424
8,545
6,574
4,962
3,766
3,029
2,829
1,173
509
373
317
282
266
117
112
Home HealthGastroenterologyRehabilitationEndocrinologyPulmonologyPhysiatryCardiologyHematology/oncologyUrologyDiabetesNephrologyCystic fibrosisPsychologyInfectious diseasesRheumatologyWeight managementGynecologyDermatology
Delilah Carter, Laboratory
12 | Annual Report 2014
47,000 tongue
depressors
47,000
8,045 stethoscopes
8,045
58,800 bandages
2,340 frozenpops
Annual Report 2014 | 13
107,772 patientmeals
47,000tongue
14,640 containers ofbaby wipes
652,854 pounds of linen
hospital gownsto bedsheets
14,640
to bedsheets
362,830 diapers
inside Children’s Hospital
438doctors
152beds
633nurses
32pediatricspecialties
Marloh andCannon Dowd
To a child, few things matter more than his family. That’s why we provide family-centered care that ensures we care for our patients and everyone who matters to them. That means our social workers are ready to assist families to find the resources they need. Our chaplains are available 24 hours a day to provide support. And for our non-English-speaking families, we provide interpretation services nearly around the clock. For our young patients, it’s not just the clinical care that matters. It’s the therapy dogs whose furry high-fives can brighten their days. It’s the child life specialists who can explain a complicated procedure in words that seem a little less scary. At Children’s Hospital, it’s all part of our commitment to care not just for the child—but for the entire family.
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familymatters
Kristi Riggins, child life specialist, with Amanda and Bennett Regas
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16 | Annual Report 2014
5,708 visits by 12
therapy dogs
Annual Report 2014 | 17
services
3,150 hours of family
support bystaff chaplains
6,811 hospital rounds by
our security officersto ensure patient
safety
26,026 hours of social workservices for 4,619
patient families
27,032 interactions betweenchild life specialists
and patients, including 10,164 cases of play
therapy
14,968 hours of
interpretationsfor 5,788 Spanish-
speaking patients and their families
Carley Hall withMillie the therapy dog
At Children’s Hospital, our responsibility to improving the health and quality of life for our community matters to us. A 2014 study by the Annie E. Casey Foundation reports that the health of Tennessee’s children ranks 31st in the country. That’s why we offer programs that not only address the needs of our patients in the hospital, but those of children and families throughout East Tennessee. We see our role in our community as vital. It matters to us to be leaders in improving child health through specialty services such as asthma screenings, injury prevention programs to keep our children safe and obesity prevention programs to encourage our children to make healthy choices. It’s all part of how Children’s Hospital shows that our community matters to us.
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communitymatters
Averi Ramsey
Annual Report 2014 | 19
$5,057,444in community benefit
These are programs and servicesdesigned to improve health in
communities and increase accessto health care. They’re integral tothe mission of Children’s Hospital.
$740,867Charity care
Includes losses we incur to cover thecosts of providing medical care topatients whose families are unableto pay for all or part of their care.
$4,316,577Community outreach, education
and wellness programsIncludes child health programs we engage
in for which we’re not reimbursed andcosts for training medical professionals
and community caregivers.
20 | Annual Report 2014
9,671 children educated about the benefits of nutrition
and physical activity
517children screened for asthma
2,049 helmets distributed
403car seats distributed
38car seat inspectionevents conducted
wellness
injuryprevention
John Miguel
Annual Report 2014 | 21
12,838 adults and children
participated in safety training
for things like water safety and correct
helmet use
60teens and adultsin the communitytrained to do CPR
378adults trained
to do CPRin schools
167fire department
and police personneltrained to conduct
car seat inspections
53AED heart-safedrills conducted
10school nursesfunded in 13Title 1 Knox
County elementaryschools
199people attended our13th annual schoolnurse conference
29,702moms interacted
with us on social media
27,665people visited our
website each month
training
schoolnurse
support
experthealth
informationsource
ProjectADAM
52 automated externaldefibrillators (AEDs)
placed in schools
28schools certified as
heart-safe—ready torespond to sudden
cardiac arrests
communityoutreach
4blood drives conducted
at the hospital
260children attended
our summer camps
$151,912in sponsorships
provided tocommunity
organizations thatpromote the healthand well-being of
children andeconomic development
Our clinical care providers are essential to the future of Children’s Hospital. It matters that they receive the education they need to be prepared for a lifetime of caring for our children. Our investment in training doctors, nurses and other health care providers helps ensure that children of future generations will have access to highly trained professionals specializing in pediatric care. We also offer continuing education to thousands of health care professionals already caring for children in the community. We work with more than 70 hospitals, universities and institutions. And every day, the clinical care providers trained by Children’s Hospital are performing lifesaving work and making an impact in our community and beyond.
22 | Annual Report 2014
expertisematters
educationalopportunities
Christy Cooper, R.N.
Annual Report 2014 | 23Annual Report 2014 | 23
77 medical fellows,
residents and students
1,042undergraduate nursing students
201 students in other health care positions such as respiratory
therapists, emergency medical technicians and surgical
technicians
2,291continuing medical
education participants
1,726continuing nursing
education participants
732trainees in our pediatric
simulation center
educationalopportunities
When a child has an injury or illness, it matters that he receives the specialized care he needs— regardless of his family’s financial situation. And because of the generosity of donors like you, we’re able to provide the necessary equipment to care for thousands of children. We also rely on the tireless commitment by our volunteers. Every day, our volunteers are showing anxious parents the way to their appointments, distracting patients with arts and crafts or rocking tiny infants whose heartsick parents had to return to work. We’re grateful for the countless ways our donors and volunteers show us that what we do for the youngest and most vulnerable members of our community matters to them.
24 | Annual Report 2014
givingmatters
Kyler Jett Bivens
Annual Report 2014 | 25
26 | Annual Report 2014
Annual Report 2014 | 27
volunteers
donors
56,502 volunteer hoursThis represents a $1,097,268.84 cost-savings. It’s equivalent
to providing chemo to all of our patients who need it.
Visit www.etch.com/donors to see a list of our donors who contributed $100 or more in
fiscal year 2014, listed by giving levels.
$11,667,094in donationstoward our
hospital expansion
$5,483,914in regular annual
donations
5,716donors
15 centsthe cost to
raise a dollar
Harper Dickson withvolunteer Zach Reynolds
28 | Annual Report 2014
cost to operateChildren’s Hospital
payer mix
financial highlights
$563,301.36 a day$205,604,997 a year
64.9 percentMedicaid/TennCare
2.4 percentother
$413
$246$162
$8.4$35.9
(millions)
Gross revenueDeductions from revenueExpensesNet gainDebt
Cory Plowman,Environmental Services
32.7 percentcommercially
insured
Annual Report 2014 | 29
Cory Plowman,Environmental Services
2,000employees
30 | Annual Report 2014
Keeping them healthy. Making them better. Giving them second chances. Showing them the future. This is what we’re striving to do for the children who turn to us every day at Children’s Hospital—children like Julia Mae Shelor. And together, with support from our generous community, we’re proving that when we focus on what matters most—remembering that it’s all about the children—we can make a difference in thousands of young lives.
whatmatters
most
Annual Report 2014 | 31
Drew and Julia Mae Shelor
Nothing puts a smile on aNothing puts a smile on a child’s face quicker than getting a gift— child’s face quicker than getting a gift
Our children matter.Children’s Hospital matters.And you, our donors, matter.
Without your generosity, we can’t care for the young patients who need us most.Show our patients that they matter by calling 865-541-8172 or
visiting www.etch.com/donate to give.
2018 Clinch Ave. • P.O. Box 15010Knoxville, Tennessee 37901-5010
www.etch.com