Post on 31-Oct-2014
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Hosted by:
James Goodman
Barclays Capital
18 July 2014
The EMEA ISG Outsourcing Index
Second Quarter and First Half 2014
Market Data and Insights
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
2
Covering the state of the outsourcing industry for global and EMEA commercial
contracts.*
Welcome to the 47th Quarterly Outsourcing Index Review
Dr. David HowiePartner
Bernd SchaeferPartner
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
3
At a Glance
BEST SECOND QUARTER EVER IN GLOBAL MARKET ACV, UP Y/Y AND Q/Q
MANUFACTURING REBOUNDS IN ALL SEGMENTS WITH
HIGHEST SECOND QUARTER EVER FOR BOTH ACV AND NUMBER OF AWARDS
RECORD SECOND QUARTER FOR GLOBAL ITO ACV
WITH STRENGTH IN BOTH NEW AND RESTRUCTURED CONTRACTING
GLOBAL BPO ACV UP SLIGHTLY Y/Y AND Q/Q
EVEN AS CONTRACT ACTIVITY TRENDS LAG BEHIND THE BROADER MARKET PACE
YEAR-ON-YEAR SECOND QUARTER AND HALF-YEAR ACV UP ACROSS ALL REGIONS
Scorecard 2Q14 2Q Y/Y 2Q Q/Q 1H14 1H Y/Y
ACV (€B)* Change Change ACV (€B)* Change
Global Market € 5.1 72% 6% € 9.9 34%
New Scope € 3.3 49% 7% € 6.3 41%
Restructurings € 1.8 139% 4% € 3.6 23%
Mega-relationships € 1.3 83% -9% € 2.7 43%
ITO € 3.9 101% 7% € 7.6 52%
BPO € 1.2 17% 2% € 2.3 -4%
Americas € 1.9 118% 22% € 3.4 21%
EMEA € 2.5 45% -2% € 5.0 32%
Asia Pacific € 0.7 94% 0% € 1.5 99%
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Second quarter ACV is up over 70% Y/Y against a weak 2Q13 and up 6% Q/Q
against a strong 1Q14. YTD, Global Market ACV is up 34%.
Quarterly Global Market ACV (€B)* and Counts
Global Market Contract Award Trends
Half-Year Global Market ACV (€B)* Half-Year Global Market Counts
663
510 628 627
534 518 411
340 330 329
651 529 617
501 516
432
329 331 314
1,161 1,157
643
201413121110090807062005
1H Counts 2H Counts
€ 9.9€ 7.4
€ 10.0€ 8.1
€ 10.1€ 8.2€ 8.8
€ 6.7€ 7.1€ 7.3
€ 8.4
€ 8.8€ 10.5€ 8.1€ 9.0€ 7.4€ 7.3€ 5.9
€ 7.5
€ 15.7
€ 18.8
€ 14.8
201413121110090807062005
1H ACV 2H ACV
€ 5.1€ 4.8€ 3.6
€ 4.7
€ 3.0
€ 4.4€ 4.4€ 4.5€ 5.0
340 323 299
352
211
299 278 251
292
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
ACV Counts
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2Q14 award activity is the highest ever for a second quarter. Contracting activity is
up Y/Y and Q/Q in all ACV bands except for the Mega-relationship category.
Global Market Contract Trends by Deal Size
ACV(€B)*
Comparing Global Market Contracting Awards (€B)*
Grouping in ACV Contract Size Bands
Contract Counts
7 11 2 9 7 9 8 8 12
24 22 19 21 16 17 23 19 23
133 118 117
137
79
125 113 119 105
176 172
161
185
109
148 134
105
152
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
€8-31M €32-79M €80M+€4-7M
€ 1.3
€ 0.7
€ 1.8
€ 1.2
€ 0.7
€ 1.1
€ 1.8
€ 1.0
€ 1.4
€ 0.9€ 0.5€ 0.7
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
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2Q14 New Scope and Restructuring ACV are up significantly Y/Y and up slightly Q/Q.
YTD results are up over 1H13 but in line with prior years.
Global New Scope and Restructuring Contract Award Trends
Half-Year Global New Scope ACV (€B)*
Half-Year Global Restructuring Contract Counts
220 151 163 156
118 114 80 58 66 67
213 147 142
122 92 81 48 54 66
364 310
133
201413121110090807062005
1H Counts 2H Counts
Half-Year Global New Scope Contract Counts
Half-Year Global Restructuring ACV (€B)*
443 359
465 471 416 404
331 282 264 262
438 382
475
379 424
351
281 277 248
797 847
510
201413121110090807062005
1H Counts 2H Counts
€ 6.3
€ 4.5
€ 6.5€ 5.9€ 7.2
€ 6.4€ 7.0
€ 5.5€ 4.3
€ 5.5
€ 5.1
€ 5.9€ 6.3€ 5.3€ 7.1
€ 5.4€ 6.0
€ 4.6
€ 5.3
€ 9.6
€ 12.4€ 10.9
201413121110090807062005
1H ACV 2H ACV
€ 3.6€ 2.9€ 3.5
€ 2.2€ 2.8€ 1.8€ 1.8€ 1.3
€ 2.8€ 1.8
€ 3.3€ 2.9€ 4.3€ 2.9
€ 2.0€ 2.0€ 1.3
€ 1.3
€ 2.2
€ 6.2€ 6.4
€ 4.0
201413121110090807062005
1H ACV 2H ACV
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€ 3.4
€ 1.7
€ -
€ 1
€ 2
€ 3
€ 4
New Scope Restructuring
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
Second Quarter ACV is up 45% Y/Y but down slightly 2% Q/Q. YTD ACV is up 32%
with 1H14 being the second best 1H performance ever.
EMEA Quarterly ACV (€B)* in Size Bands
EMEA Contract Award Trends
EMEA Quarterly ACV (€B)* and Counts
EMEA New Scope vs Restructuring ACV (€B)*EMEA Half-Year ACV (€B)*
€ 5.1
€ 3.8€ 4.4€ 4.3
€ 4.9€ 3.7
€ 5.8
€ 3.2€ 2.6
€ 4.0
€ 5.0€ 4.7
€ 6.3
€ 4.5€ 4.6
€ 3.7
€ 3.3€ 3.2
€ 3.6
€ 8.8€ 9.1
€ 7.6
201413121110090807062005
1H ACV 2H ACV
€ 2.5€ 2.6
€ 2.1
€ 2.9
€ 1.7€ 2.1
€ 2.3€ 2.3€ 2.2
148 168 160
176
110
143 135
109
130
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
ACV Counts
€ 1.1€ 0.6€ 0.6
€ 0.4€ 0.3€ 0.6
€ 0.7€ 0.6€ 0.6
€ 0.2€ 0.3€ 0.3
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
€8-31M €32-79M €80M+€4-7M
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DACH, Southern Europe and France rise significantly over 1H13. Almost all industries
are up over last year’s first half, with Manufacturing leading the charge.
EMEA Contract Award Trends Detail
EMEA Sub-regions Half-Year ACV (€B)*EMEA Industries
Half Year ACV (€B)*
€1.41
€1.00
€0.87
€0.66
€0.50
€0.32
€0.16
€0.13
€0.0 €1.0 €2.0
Manufacturing
Financial Services
Travel, Transport,
Leisure
Telecom & Media
Energy
Business Services
Retail
Healthcare & Pharma
1H13 1H14
€1.43
€0.74
€0.87
€0.24
€0.60
€0.93
€0.22
€0.04€ 0.0
€ 0.5
€ 1.0
€ 1.5
€ 2.0
€ 2.5
U.K. &
Ireland
DACH Nordics Benelux Southern
Europe
France Africa &
Middle
East
E. Europe
& Russia
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
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Though modestly down on a strong first quarter, 2Q14 was the best ever second
quarter for ITO contract value and counts.
EMEA ITO Half-Year ACV (€B)*
EMEA ITO Contract Award Trends
€ 4.1
€ 2.8€ 2.7€ 3.0€ 4.1
€ 3.1
€ 4.6
€ 2.7€ 1.8
€ 3.3
€ 4.0€ 3.1
€ 5.1€ 3.8€ 3.7
€ 3.0
€ 2.1€ 2.3
€ 2.7
€ 6.8€ 5.8€ 6.0
201413121110090807062005
1H ACV 2H ACV
EMEA ITO Quarterly ACV (€B)* and Counts
€ 2.0€ 2.2€ 1.6
€ 2.4
€ 1.1
€ 1.7€ 1.4
€ 1.7€ 1.3
111 131 122 124
65
101 97 80 89
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
ACV Counts
EMEA ITO Domain Details ACV (€B)*
€2.05
€1.05
€0.63
€0.41
€- €0.5 €1.0 €1.5 €2.0 €2.5
Infrastructure
ADM
ADM + Infrastructure
Network Services
Avg of Prior 4 Halves 1H14
EMEA ITO Half-Year New vs. Restructuring ACV
€ 2.7
€ 1.4
€ 0
€ 1
€ 2
€ 3
New Scope Restructuring
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
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BPO continues its lacklustre performance in EMEA, with values hovering close to the
€1 billion mark for three successive half-year periods.
EMEA BPO Half-Year ACV (€B)*
EMEA BPO Contract Award Trends
€ 0.9€ 1.1
€ 1.6€ 1.3
€ 0.8€ 0.6€ 1.2
€ 0.6€ 0.8€ 0.7
€ 1.0
€ 1.6
€ 1.2
€ 0.7€ 0.9€ 0.7€ 1.2€ 0.9€ 0.9
€ 2.1
€ 3.2
€ 1.6
201413121110090807062005
1H ACV 2H ACV
EMEA BPO Quarterly ACV (€B)* and Counts
€ 0.5€ 0.4€ 0.4
€ 0.6€ 0.7
€ 0.4
€ 0.9
€ 0.7
€ 0.9
37 37 38
52 45 42 38
29
41
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
ACV Counts
EMEA BPO Domain Details ACV (€B)*
€ 0.34
€ 0.13
€ 0.12
€ 0.12
€ 0.06
€ 0.06
€ 0.03
€ 0.03
€ 0.02
€ 0.01
€ - € 0.1 € 0.2 € 0.3 € 0.4
Facilities Mgmt
R&D/KPO
Industry-Specific
F&A
Multi-Process
Contact Centers
HRO
Procurement
Document Mgmt
Supply Chain Mgmt
Avg of Prior 4 Halves 1H14
EMEA BPO Half-Year New vs. Restructuring ACV
€0.67
€0.25
€ 0.0
€ 0.2
€ 0.4
€ 0.6
€ 0.8
€ 1.0
€ 1.2
€ 1.4
€ 1.6
New Scope Restructuring
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
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Co. Revenues < $2 BCo. Revenues $2 -10 B
ISG Sourcing Market Standouts in EMEA
For ACV awards in the past 12 months*, EMEA and local based providers lead in all
segments. For lower two tiers, India-heritage providers are making inroads.
1Top 10 in Region across all company sizes
*Placements based on ACV of commercial contract awards sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied.
Revenues sourced from Hoovers and individual company financial fillings
SOURCING
STANDOUTS BY COMPANY SIZE
Co. Revenues > $10B
Capita
Carillion
Cognizant
EVRY
HCL1
Infosys1
MITIE
Orange Business Services
Tech Mahindra
Tieto
Accenture1
Atos1
Balfour Beatty
BT1
Capgemini1
CSC1
T-Systems1
HP
IBM1
TCS1
Asseco
Communisis
GP Strategies
iGATE
Innovation Group
Kelway
NNIT A/S
NorthgateArinso
Quindell
WEX
The Building 10Sourcing Standouts
The Breakthrough 10Sourcing Standouts
The Big 10Sourcing Standouts
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Second quarter ACV is up 118% Y/Y and 22% Q/Q, even as large deals remain
mostly absent from a mature market. YTD, Broader Market ACV is up 21%.
Americas Quarterly ACV (€B)* in Size Bands
Americas Contract Award Trends
Americas Quarterly ACV (€B)* and Counts
Americas Half-Year Segment Details ACV (€B)* Americas Half-Year ACV (€B)*
€ 3.4 € 2.8
€ 4.0
€ 3.0
€ 4.6
€ 3.4
€ 2.5 € 2.5
€ 3.7 € 3.0
€ 2.6
€ 3.0 € 3.4
€ 2.5 € 3.4
€ 2.5 € 2.9
€ 2.4 € 3.0
€ 5.4
€ 7.1
€ 6.0
201413121110090807062005
1H ACV 2H ACV
€ 1.9
€ 1.5
€ 1.2 € 1.4
€ 0.9
€ 1.9
€ 1.5 € 1.51 € 1.7
155
111 113
137
70
127 111 104 111
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
ACV Counts
€ 0.3 € 0.8 € 0.7
€ 0.6 € 0.4 € 0.2
€ 0.9 € 0.3
€ 0.6
€ 0.4 € 0.2
€ 0.3
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
€ 1.9
€ 1.5
€ 2.1
€ 1.3
€ -
€ 1
€ 1
€ 2
€ 2
€ 3
€ 3
New Scope Restructuring ITO BPO
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
€8-31M €32-79M €80M+€4-7M
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€ 0.19
€ 0.05 € 0.03
€ 0.02 € -
€ 0.05
€ 0.10
€ 0.15
€ 0.20
€ 0.25
€ 0.30
Canada Brazil Other LatAm Mexico
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
YTD, U.S.-based ACV is up significantly Y/Y and Q/Q. YTD, gains in the Americas are
led by the Financial Services and Manufacturing industries.
Americas Contract Award Trends Detail
Americas Half-Year Sub-regions ACV (€B)* Americas Industries ACV (€B)*
€ 0.93
€ 0.79
€ 0.48
€ 0.42
€ 0.27
€ 0.18
€ 0.19
€ 0.11
€- €0.4 €0.8 €1.2
Financial Services
Manufacturing
Telecom & Media
Energy
Business Services
Healthcare & Pharma
Retail
Travel, Transport,
Leisure
1H13 1H14
€ 3.09
€ -
€ 0.5
€ 1.0
€ 1.5
€ 2.0
€ 2.5
€ 3.0
€ 3.5
€ 4.0
U.S.
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Co. Revenues < $2 BCo. Revenues $2 -10 B
ISG Sourcing Market Standouts in the Americas
For ACV awards in the past 12 months*, Americas-based providers dominate the
largest tier, while India-heritage providers lead in both the mid-size and smaller
segments.
1Top 10 in Region across all company sizes
*Placements based on ACV of commercial contract awards sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied.
Revenues sourced from Hoovers and individual company financial fillings
The Building 10Sourcing Standouts
The Breakthrough 10Sourcing Standouts
Aon Hewitt
CB Richard Ellis Group
CGI
Cognizant1
Genpact
HCL1
Infosys1
SAIC
Tech Mahindra
Wipro
Accenture1
AT&T
BT
Capgemini1
CSC1
Dell
IBM1
ISS Global
TCS1
Xerox1
Aditya Birla Minacs
Allscripts
EXL
GardaWorld
iGATE1
KPIT Technologies
Neoris
NIIT Technologies
Syntel
WNS Global Services
SOURCING
STANDOUTS BY COMPANY SIZE
The Big 10Sourcing Standouts
Co. Revenues > $10B
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Asia Pacific generates second consecutive strong quarterly performance with
significant Y/Y gains led by several large contract awards.
Asia Pacific Quarterly ACV (€B)* in Size Bands
Asia Pacific Contract Award Trends
Asia Pacific Quarterly ACV (€B)* and Counts
AP Half-Year Segment Details ACV (€B)* Asia Pacific Half-Year ACV (€B)*
€ 1.11
€ 0.38
€ 1.44
€ 0.05€ 0.0
€ 0.5
€ 1.0
€ 1.5
€ 2.0
New Scope Restructuring ITO BPO
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
€ 0.74€ 0.75
€ 0.42€ 0.37€ 0.38€ 0.37€ 0.50
€ 0.61
€ 1.11
37
44
26
39
31 29 32
38
51
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
ACV Counts
€ 0.38€ 0.16
€ 0.47
€ 0.15
€ 0.00€ 0.25
€ 0.12€ 0.14€ 0.26
€ 0.09€ 0.09€ 0.13
2Q141Q4Q3Q2Q131Q4Q3Q2Q12
€8-31M €32-79M €80M+€4-7M
€ 1.49
€ 0.75
€ 1.55
€ 0.84 € 0.62
€ 1.13
€ 0.58
€ 1.01 € 0.81
€ 0.35
€ 0.79
€ 1.11
€ 0.82 € 1.18
€ 1.03
€ 1.26 € 1.04
€ 0.42 € 0.87
€ 1.54
€ 2.67
€ 1.22
201413121110090807062005
1H ACV 2H ACV
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€ 0.32
€ 0.39
€ 0.20
€ 0.42
€ 0.15
€ 0.01€ 0.0
€ 0.1
€ 0.2
€ 0.3
€ 0.4
€ 0.5
€ 0.6
€ 0.7
€ 0.8
India and
South Asia
ANZ Greater
China
Japan Southeast
Asia
South Korea
Range of Prior 4 Halves Avg of Prior 4 Halves 1H13 1H14
YTD, ANZ and Japan step up contracting award activity. Gains in Manufacturing and
Telecom lead the YTD regional improvement.
Asia Pacific Contract Award Trends Detail
Asia Pacific Half-Year Sub-regions ACV (€B)* Asia Pacific Industries ACV (€B)*
€ 0.60
€ 0.36
€ 0.17
€ 0.17
€ 0.10
€ 0.06
€ 0.02
€ 0.02
€ - € 0.2 € 0.4 € 0.6 € 0.8
Manufacturing
Telecom & Media
Financial Services
Travel, Transport,
Leisure
Energy
Healthcare &
Pharma
Business Services
Retail
1H13 1H14
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Co. Revenues < $2 BCo. Revenues $2 -10 B
ISG Sourcing Market Standouts in Asia Pacific
For ACV awards in the past 12 months*, Asia Pacific features diversity in the large
tier with providers from all regions. The middle tier is led by India-heritage providers.
1Top 10 in Region across all company sizes
*Placements based on ACV of commercial contract awards sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied.
Revenues sourced from Hoovers and individual company financial fillings
SOURCING
STANDOUTS BY COMPANY SIZE
Co. Revenues > $10B
Amdocs
Cognizant1
Dimension Data
HCL
Infosys1
Orange Business Services
SingTel Optus1
Tech Mahindra
Unisys
Wipro1
Accenture1
Alcatel-Lucent
Capgemini
CSC1
Fujitsu1
HP
IBM1
NTT Data
TCS1
Telstra1
ASG
Chinasoft
Hollysys Automation
Itron
Kratos Defense & Security
Lufthansa Systems
Pactera
Ramco
REDKNEE
UXC
The Building 10Sourcing Standouts
The Breakthrough 10Sourcing Standouts
The Big 10Sourcing Standouts
Special Topic for Second Quarter and First Half 2014
Dr. David Howie
Partner
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EMEA Is the Largest Outsourcing Market
With 55% of the global ACV awarded in the last 3 years, a 70% increase since 2008,
EMEA is clearly a high-priority target for service providers.
€ 34 billion
€7 billion€23 billion
Sourcing Market Activity by Major RegionRecent 3-year Totals
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Variations in Sourcing Profiles Across Europe
Targeting the diverse markets of Europe requires a multifaceted approach. Market
growth rates and size, recent award levels and buyer penetration rates factor in.
S. Europe
DACH
Market Potential*Based on Percentage Forbes G-2000 Companies Not Sourcing as of 2013
*Sourced from ISG Momentum™ Geography Report
France is the largest
market in this sub-
region. Growth is up
considerably and the
market is under-
penetrated with
scope to grow.
Germany's GDP is
largest in Europe, and
combined with
relatively low
sourcing penetration,
potential for sourcing
growth is heightened.
€ 16.4
€ 6.0
€ 6.5
€ 11.1
€ 3.7
0%
20%
40%
60%
80%
100%
120%
140%
160%
180%
200%
0% 10% 20% 30% 40% 50% 60%
U.K. & IrelandNordics
Benelux
Sourcing Profiles of Select European MarketsCurrent Market Size in Euros billionsCurrent Market Size in Euros billions
So
urc
ing
Gro
wth
Ov
er
10
Ye
ars
An
nu
ali
zed
Re
ven
ue
s
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Market Share Changes in Europe by Provider Peer Groups
Americas-based providers lost share in all regions as India-based providers gained.
S. Europe, the least mature market, remains a stronghold for EMEA-based providers.
U.K. & Ireland
Benelux
2005 - 07
17%
58%
25%
Since 2011
2005 - 07
25%
38%
37%
Since 20112005 - 07
23%
22%
54%
Since 2011
2005 - 07
20%
38%
42%
Since 2011
Nordics
DACH
India/AP-based ProviderIndia/AP-based Provider Americas-based ProviderAmericas-based Provider EMEA-based ProviderEMEA-based Provider
37%
48%
14%26%
69%
5%
55% 42%
4%
54%31%
14%
Share Shifts by Provider Peer Group in Select EMEA Markets
Southern Europe
2005 - 07
3%
50%47%
Since 2011
36%
61%
2%
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Five Factors That Drive Sourcing Success
Recognizing the best practices of the successful sourcing provider
Value
PropositionAddress customer demand for new and better-integrated
products, platforms and business solutions.
Work to present a local face and understanding of the local
culture through the sales and consulting process.
Sales
Culture
Delivery
Culture
Play to clients’ appetite for global delivery models, married to
more flexible, output-based commercial structures.
Technology
Leadership
Leverage cloud computing and smart analytics to focus
on strategic projects that drive growth.
Demonstrate deep domain expertise, as the impetus for sourcing
moves from the CIO organization towards the business users.
Solution
Verticalization
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Information Services
Group, Inc.
All Rights Reserved
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
23
� Global Market ACV is up significantly Y/Y and slightly Q/Q
� ITO 2Q activity is at record highs for ACV and number of contracts awarded
� All three regions have strong quarterly performances Y/Y and YTD
� YTD, Europe continues to account for the majority of the ACV with 51% of
the global market activity
� Americas 2Q results continue the upward trend despite a lack of large deals
� Asia Pacific has its second best half-year performance ever supported by an
uptick in large deal activity
� We expect 3Q14 ACV to be flat or lower Y/Y on a difficult comparison
against a robust 3Q13
� We see lots of transaction activity in the market that should come to award
in the second half of 2014
� Expect full-year ACV to exceed 2013 ACV levels by more than 25%, more in
line with full-year 2012 results
2Q and 1H 2014 EMEA ISG Outsourcing Index
Summary and Outlook
summarymarket
outlookmarket
© 2014
Information Services
Group, Inc.
All Rights Reserved
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*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
24
Please contact us with your questions and comments.
Learn More
--- Media Contacts ---
► Dr. David Howie
Partner, ISG
++44 7789 771 665
david.howie@isg-one.com
► Denise Colgan
Marketing Director, EMEA, ISG
+44 1737 371523
denise.colgan@isg-one.com
► Bhakti Gajjar
Cohn & Wolfe for ISG
+44 (0) 20 7331 5363
bhakti.gajjar@cohnwolfe.com
www.isg-one.com
Second Quarter and First Half 2014
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
26
The ISG Outsourcing Index has moved to ACV as the primary measure of the
Broader Market. In transition, we will continue to provide a high-level TCV view of
the market via a Scorecard analysis.
Second Quarter and First Half TCV Scorecard
*Contracts with TCV ≥ €25M from the ISG Contracts Knowledgebase®
Scorecard 2Q14 2Q Y/Y 2Q Q/Q 1H14 1H14 Y/Y
TCV (€B)* Change Change TCV (€B)* Change
Global Market € 21.6 43% 2% € 42.6 28%
New Scope € 14.8 27% 8% € 28.4 36%
Restructurings € 6.8 97% -9% € 14.2 15%
Mega-deals € 5.6 144% 122% € 8.1 29%
ITO € 16.3 76% 7% € 31.5 54%
BPO € 5.3 -10% -10% € 11.1 -13%
Americas € 7.2 79% 9% € 13.7 17%
EMEA € 11.1 23% 1% € 22.0 24%
Asia Pacific € 3.3 62% -6% € 6.9 87%
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