3 Reasons to Strategically Plan for Service

Post on 15-Jun-2015

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Get the best service outcomes only by planning for them. This eBook tells you how.

transcript

3 ReasonsWhy Every Service

Organization Should

Strategically Plan for Service

PTC Service Lifecycle Management

Today’s global marketplace expects you to deliver not only a quality product, but a valued service experience.

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As a service leader, you know that’s not easy. Simply planning for service isn’t enough. Why?

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Reason #1You can never know how accurately a customer will operate their product.

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Reason #2You can never know exactly what will go wrong with the product.

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Reason #3You can never know precisely when or where a service need will arise.

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The truth? There’s no “one size fits all” in service.

Your service people need the service information necessary to manage those unpredictable service complexities.

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And though you can’t precisely predict, you can be properly prepared.

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How? By strategically planning for service.

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