4-6 6-1 Employee Testing and Selection Human Resource Management 14 th Edition, Global Edition Gary...

transcript

Employee Testingand Selection

Human Resource Management 14th Edition, Global Edition

Gary Dessler

1. Answer the question: Why is it

important to test and select

employees?

2. Explain what is meant by reliability and

validity.

3. List and briefly describe the basic

categories of selection tests, with

examples.

Learning Objectives

4. Explain how to use two work

simulations for selection.

5. Describe four ways to improve an

employer’s background checking

process.

Learning Objectives

Answer the question: Why is it important to

test and select employees?

Why Employee Selection Is Important

• Performance

• Cost

• Legal obligations

• Person and

job/organization fit

Review

• Person-job fit

• Matching the knowledge, skills, abilities,

and other competencies (KSACs)

• Employers Liability Act of 1969

Explain what is meant by reliability and validity.

Basic Testing Concepts

• Reliability

• Validity

oCriterion validity

oContent validity

oConstruct validity

Evidence-BasedHR: How to Validate a Test

• Analyze

• Choose

• Administer

• Relate

• Cross-validate

• Who scores the test?• Bias• Utility analysis• Validity generalization

Evidence-Based HR: Test Validation Issues

• Reliability =

consistency

• Validity =

measuring what

you intend to

measure

Review

• Statistical analysis

• Use professionals

• Rights and security

• Privacy

• Tests at work

• Computerized,

Education Ltd.

List and briefly describe the basic categories of selection

tests, with examples.

• Cognitive abilities

o Intelligence tests

o Specific cognitive abilities

• Motor & physical abilities

• Measuring personality

• Interest inventories

• Achievement tests

Types of Tests

• The “Big Five”

• Predicting

performance

• Caveats

What do personality tests measure?

• Cognitive abilities

o Specific mental

abilities

• Motor skills

• Personality

• Interests• Achievement• “Big 5”• Predicting• Caveats

o Interpretationo Legal issuesoDisputing

Review

Explain how to use two work simulations for

selection.

Work Samples and Simulations

• Basic procedure

• Situational judgment tests

• Management assessment

centers

• Situational testing

IMPROVING PERFORMANCE: HR Practices Around the Globe

• 1100 BC the Chinese government was

testing civil service candidates

• China uses assessment centers to

select employees

• Private employers use personnel

tests, in-basket tests, and leaderless

Education Ltd.

Work samples and simulations

• Computerized

multimedia assessment

• Miniature job training

and evaluation

• Realistic job previews

• Choosing a selection

method

Review

• Situational

judgment

• Assessment

centers

• Situational

testing

• Computers

• Miniature job

training

• Realistic job

previews

• Choose a

selection

method

Describe four ways to improve an employer’s background

checking process.

Background Investigations

• Why perform checks?

• Effectiveness

• Legal dangers

o Defamation (damaging the good

reputation of someone)

o Privacy

Education Ltd.

IMPROVING PERFORMANCE:HR Tools for Line Managers and

Entrepreneurs

• Make the Background Check More Valuable

o Use a statement to authorize a

background check

o Compare the application to the résumé

o Write open-ended questions

• Applicants’ social postings

• Pre-employment information

services

• The polygraph and honesty testing

o Paper-and-Pencil Honesty Tests

• Graphology

IMPROVING PERFORMANCE: HR Tools for Line Managers and Entrepreneurs

• Testing for Honestyo Questiono Listeno Credit, employment and reference checko Testo Policies

• “Human lie detectors”

• Physical exams

• Substance abuse screening

o Some Practical Considerations

• Complying with immigration law

o Proof of Eligibility

• Why perform checks?

• Effectiveness

• Legal dangers

• How to check

• Social postings

• Information services

Review

• Honesty testing

• Graphology

• “Human lie

detectors”

• Physicals/drugs

• Immigration

• HRIS

Review

Improving Performance at The Hotel Paris

1. Provide a detailed example of a security

guard work sample test.

2. Provide a detailed example of two

personality test items you would suggest

they use, and why you would suggest using

3. What other tests would you suggest to Lisa,

and why would you suggest them?

4. How would you suggest Lisa try to confirm

that it is indeed the testing and not some other

change that accounts for the improved

performance.

Improving Performance at The Hotel Paris

Hotel Paris Strategy Chapter 6

Education Ltd.

4-6 6-1 Employee Testing and Selection Human Resource Management 14 th Edition, Global Edition Gary...

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