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November 5, 2009
Corporate presentation
Adecco Group
March 2011
March 2011
Corporate Presentation
Slide 2
Content
• Our vision
• Our global reach
• Our strategy
• Our business
• Our corporate social responsibility
• Our results
• Our future perspective
March 2011
Corporate Presentation
Slide 3
Our vision
March 2011
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Slide 4
Our vision
We inspire individuals and organisations to work more
effectively and efficiently, and create greater choice in the
domain of work, for the benefit of all concerned. As the
world’s leading Human Resources services group – a
business that has a positive impact on millions of people
every day – we are conscious of our global role.
For more information:
www.adecco.com/AboutAdecco
March 2011
Corporate Presentation
Slide 5
Our global reach
March 2011
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We help over 700,000 people find work every day through our network of more than 32,000 full-time employees and over 5,500 offices in over 60 countries and territories.
The Adecco Group is the world’s leading provider of HR solutions. The services offered fall into the broad categories of temporary staffing, permanent placement, outsourcing, consulting and outplacement.
Adecco Group operates
in over 60 countries
and territories worldwide
Our global reach
March 2011
Corporate Presentation
Slide 7
Our strategy
March 2011
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Adecco Group strategyOverview of staffing and other HR-related services market
For more information:
www.adecco.com/AboutAdecco
March 2011
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Slide 9
Adecco Group strategyOur twofold approach to the market
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Our business
March 2011
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Our businessGeneral staffing: global reach
• Industrial and office focus• Flexible staffing solutions• Serve large global clients and mid-
sized enterprises• Temporary and permanent
placement• Assessment, training and integrated
human resources solutions
Geographical split of general staffing*
FY 2010, 75% of total group revenues
* Based on dedicated branches
36% FRANCE
13% NORTH AMERICA
4% UK & IRELAND
7% GERMANY & AUSTRIA
8% JAPAN
5% ITALY
4% IBERIA
4% NORDICS
5% BENELUX
3% SWITZERLAND
2% AUSTRALIA & NEW ZEALAND
9% EMERGING MARKETS
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• Administrative / clerical
• Assistance
• Customer service
• Human resources
• Import/export
• Project management
• Purchasing
• Secretarial / PA
etc.
Adecco Office provides associates with serial assignments, ensuring continuity in the relationship. Skills are enhanced through continuous learning in challenging projects.
Our businessGeneral staffing – office: our activities
Office
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Our businessGeneral staffing – industrial: our activities
• Assembly
• Production
• Machine operation
• Mechanical trades
• Warehousing
• Packaging
• Shipping and receiving
• Bindery and fulfilment
etc.
Specialised solutions have been developed for:
• Aerospace
• Automotive
• Construction
• Transport and logistics
etc.
Industrial
March 2011
Corporate Presentation
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Our businessProfessional business: global reach
• Professional business lines• High level specialist points of contact• Longer-lasting assignments• Quality placements and services• Short to long-term projects• Secondment, permanent
placements, temporary recruitment
solutions, outplacement, consulting
and managed solutions
Geographical split of professional business*
FY 2010, 25% of total group revenues
* Based on dedicated branches
12% FRANCE
39% NORTH AMERICA
23% UK & IRELAND
5% GERMANY & AUSTRIA
4% JAPAN
2% ITALY
3% IBERIA
4% NORDICS
3% BENELUX
1% SWITZERLAND
4% AUSTRALIA & NEW ZEALAND
< 0.5% EMERGING MARKETS
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Corporate Presentation
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Our businessProfessional business lines – our activities
• Sourcing and deploying highly skilled IT specialists
in mainstream and niche technologies to meet clients‘
temporary, permanent and project needs.
• Serving clients with structured HR solutions such as
infrastructure management, testing services, recruitment
process outsourcing, and multi-language help desk.
• Providing the appropriate skilled engineers and
technical specialists for temporary, longer-term
secondment, and work package-based assignments.
• Major sectors of expertise including electronics
automotive and transportation, energy, oil & gas,
utilities, medical products, aerospace, chemicals &
raw materials.
Engineering & Technical
Information Technology
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Corporate Presentation
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Our businessProfessional business lines – our activities
• Serving our clients across commerce and industry,
financial services, banking, insurance, public practice,
law firms and corporate law departments
• Our global network consists of over 200 branch offices
in 17 countries operating under the following brands:
Adecco Finance, Ajilon Finance, Ajilon Legal, DIS AG
Finance, Jonathan Wren and Badenoch & Clark
• Global outsourcing
• Quality management
• International Mobility
Finance & Legal
Medical & Science
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Our businessProfessional business lines – our activities
• Serving our clients with temporary assignments,
recruitment and selection of professionals to fully
managed teams
• Specialised in all your B-to-B and B-to-C touch points,
from call center solutions, promotions, merchandising,
sales to events
• Restructuring and talent management solutions for
companies and organisations aiming to optimise their
human capital
• Under the global brand name of Lee Hecht Harrison,
the business line provides consulting services to
companies and organisations, while helping individuals
develop their career and leadership potential
Sales, Marketing & Events
Human Capital Solutions
March 2011
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Our corporate social responsibility
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Adecco corporate social responsibility Prioritising activities
For more information:
www.adecco.com/Corporate social responsibility
SocietyClients & shareholdersEmployees
Stakeholders Global Programmes
ExcellenceExcellence AwardsSkillsWin4YouthIntegrationIOC/IPC Athlete Career Programme
March 2011
Corporate Presentation
Slide 20
Our results
March 2011
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Reported Variance (10 vs. 09) in percent
0 EUR m % of rev.
17.9%
683 13.7%
4.5%
Net income attributable toAdecco shareholders
0
0
EBITA3)
0
197
Revenues
Gross profit
223EBITA3) before integration costs
4,993
8940.0%
0.0% 211
0.0%
Operating income 0 0.0%
SG&A
141 2.8%
0
0.0%
4.0%
4.2%
32
35
19
152
139
145
236
17
13
6
51
43
0.0 50.0 100.0 150.0 200.0
Q4 2010 results summary
1) Adjusted is a non US GAAP measure excluding in Q4 2009, for better comparison, the French business tax of EUR 15 million in costs of services and EUR 1 million in
SG&A as those business tax components are shown as income tax as of 2010. It also excludes in Q4 2009 the positive impact on gross profit of EUR 14 million due to
favorable developments in France resulting in the reassessment of existing accruals and the negative impact of EUR 7 million on gross profit due to a sales tax accrual
in the UK related to prior years, as well as the negative impact on SG&A of EUR 30 million associated with restructuring costs.
2) Organic growth is a non US GAAP measure and excludes the impact of currency, acquisitions and divestures.
3) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.
Reported Adjusted1) organic2)
March 2011
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Slide 22
EUR m EUR m
30% France 1,484 19% 60 4.0%
19% North America 953 18% 49 5.1%
8% UK & Ireland 411 -1% 4 1.1%
7% Japan 336 -4% 17 5.0%
7% Germany & Austria 347 32% 26 7.4%
5% Benelux 243 16% 16 6.4%
5% Italy 243 35% 11 4.9%
4% Iberia 195 11% 8 4.4%
4% Nordics 205 23% 11 5.3%
2% Australia & New Zealand 122 21% 3 2.9%
2% Switzerland 114 22% 16 13.8%
7% Emerging Markets 340 20% 11 3.3%
Corporate (21)
Adecco Group 4,993 17% 211 4.2%
Revenues EBITA2)
margin
organic1)
yoy growth
Revenues and EBITA by geographyQ4 2010 vs. Q4 2009
1) Organic growth is a non US GAAP measure and excludes the impact of currency, acquisitions and divestures.
2) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.
Revenues in percent
March 2011
Corporate Presentation
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Reported Variance (10 vs. 09) in percent
0 EUR m % of rev.
17.8%
2,607 14.0%
Net income attributable toAdecco shareholders
0
0
EBITA
0
667
Revenues
Gross profit
18,656
3,3290.0%
0.0% 722
0.0%
Operating income 0 0.0%
SG&A
423 2.3%
0
0.0%
3.6%
3.9%
26
26
11
142
12
6
0
34
0.0 20.0 40.0 60.0 80.0
FY 2010 results summary
Reported Adjusted1) organic2)
1) Adjusted is a non US GAAP measure excluding in FY 2009 , for better comparison, the French business tax of EUR 60 million in costs of services and EUR 4 million in SG&A as those business
tax components are shown as income tax as of 2010. It also excludes in FY 2009 the positive impact on gross profit of EUR 25 million due to favorable developments in France resulting in the
reassessment of existing accruals and the negative impact of EUR 7 million on gross profit due to a sales tax accrual in the UK related to prior years, as well as the negative impact on SG&A of
EUR 121 million associated with restructuring costs.
2) Organic growth is a non US GAAP measure and excludes the impact of currency, acquisitions and divestures.
3) EBITA is a non US GAAP measure and refers to operating income before amortisation and impairment of goodwill and intangible assets.
March 2011
Corporate Presentation
Slide 24
Revenues1) Revenue growthEUR m in %, organically
Office 3,726
Industrial 8,971
Information Technology 2,071 Engineering & Technical 948 Finance & Legal 699 Medical & Science 360 Sales, Marketing & Events 357 Human Capital Solutions 266
Emerging Markets 1,258
Adecco Group 18,656
Revenue development by business linesFY 2010 vs. FY 2009
1) Breakdown of revenues is based on dedicated branches. The 2010 information includes certain changes in the allocation of branches to business lines. The 2009
information has been restated to conform to the current year presentation.
-1
20
5
17
3
5
2
-24
23
12
44%
20%
15%
8%
7%6%
March 2011
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Slide 25
Our future perspective
March 2011
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Slide 26
1. Regulation2. Flexibility imperative3. Job creation
Our future perspectiveGlobal trends
Adecco Group 1. Productivity and flexibility2. Talent shortage3. Changing labour force
1. Demographics 2. Skills mismatch3. Lifestyle changes
1. Job search engines2. e-intermediaries3. eLearning
Governments
Companies
Technology
People
March 2011
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Slide 27
Thank you