5 oral communication_v2

transcript

Webinar 5: Oral CommunicationWelcome!

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and• we can hear you

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Facilitators:From LLNandVET meeting place:• Ann Leske• Chemène Sinson

From Vanguard Visions:• Allison Miller

2. Introduce yourselfType into chat box (bottom left corner of screen)Tell us: who you are – where you work – what you do – contact info (optional) – other (?) 1

Phone 02 8417 2487 Enter Code 966 6792 #

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Using anymeeting

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Type messages and questions here

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Allison Miller

Technology

Just so you know who we are…

Ann Leske

Chemène Sinson

Consider and identify what is involved in the FS oral communication

Explain why it’s necessary to ‘tune-in’ to the FS oral communication

Identify at least one strategy you can feasibly use in your own training to build and support oral communication skill development.

Webinar 5 objectives

Webinar 5 agenda

What Why

12:30 – 1:45pm AEDT

Topic 1: What is ‘oral communication’?

ActivityWhat comes to mind when you think about oral communication ?

Padlet

Topic 1: What is ‘oral communication’?

Formal and informal communication Listening skills Specific transactional structure

ActivityWhat comes to mind when you think about oral communication?

What does ‘oral communication’ involve?

ACSF Indicator .07Speaking

ACSF Indicator .08Listening

Topic 2: Why ‘tune in’ to oral communication?

ActivityWhat oral communication challenges do your learners experience? (First 1 – 2 thoughts)

ActivityWhat oral communication challenges do your learners experience?

Selecting formal or informal register

Unfamiliar with specific formal exchanges

Confidence in one situation, less confidence in another

Using appropriate technical terms Accepting of other’s opinions

Common challenges Holding back, remaining quiet – why is that? Reluctance to deal with people they don’t know Say they understand and nod but don’t do what is

expected Constantly check instructions with peers Look blank or puzzled when you explain things Difficulty managing conflict

13WELL program participants: Authority to Publish obtained

ActivityComplete this sentence:From my experience, many learners need…

Topic 3: How can we build oral communication skills?

Type the first thing that comes to mind

Part 1 – teaching tips Part 2 – use technology to

build oral communication skills

How can we build oral communication skills?

we’ll cover…

Get started building oral communication skills—a checklist

Prepare Be aware of the learners’ needs Be aware of the task demand Check Ask learners what they know about the skill Deliver Outline the session structure Expose how the foundation skill relates to

the task

Name the key purpose or skill Explain why the skill will be relevant Explain what the skill links to Use the ACSF/CSfW language.

Covered in multiple webinars

Message

What you say

Message

What you say

Message

What I hear

What’s your understanding of what I mean?

Here’s what I think you mean

How can we build oral communication skills?Model: Appropriate language/communications

Provide: Guided role plays Conversation scripts – different contexts Conversation structures Appropriate ways of communicating

CSfW Focus Area 2 Interact with others

Communicate for Work

• Select and use appropriate communication and protocol

• Contribute to formal and informal conversations• As a listener, understand, interpret and act• Get the message across

Connect and work with others

• Understand own interpersonal skills: strengths and weaknesses

• Build rapport• Cooperate and collaborate

Recognise and utilise diverse perspectives

• Recognise different values, beliefs and cultural perspectives

• Respond to and utilise different points of view• Manage conflict

What to communicate, with whom and howTeach specific strategies to manage ‘self’ Speaking assertively How to negotiate Contributing in meetings/discussions Leading a meeting Explaining a procedure to peers Managing conflict Inappropriate workplace communication Managing interactions Effective listening skills Taking turns, asking questions When to use formal and informal language Explaining or elaborating on ideas Justifying an opinion Collaborative skills Managing non-verbal communication

Giving a short talk: Choose appropriate language

for audience and purpose Prepare before delivery Use talk/speech markers—

introduction, key points, conclusion

Select and organise ideas in advance, make notes, present ideas clearly

Respond to questions and feedback

Interactive strategies including tone and communication rules

Conversations with a customer: Use vocabulary

appropriate to the situation Open the conversation Listen to the customer Clarify their need Take turns Do not interrupt Sometimes use gestures to

show understanding Determine a solution Close the conversation

What to communicate, with whom and howTeach specific strategies for specific contexts’

Are you really listening?

Develop active listening skills

Give reasons to purposefully engage with what is communicated Establish what to listen for prior to starting Establish what to do while listening—e.g. take

notes Provide details about what will be required

afterwards Ask interpretive questions to extend or continue

thinking– What do you think was the purpose of that?– Do you agree with the message? Why or why not?– What are three key points raised?

This is a section of a form accessed from the National Centre for Language Literacy and Numeracy (NZ) Learning Progress: Teaching Adults to listen and speak to communicate 23

How can we use technology?

Use technology to build oral communication skills

Real time conversations (synchronous): Google Hangout Skype / Face time / Lync / Facebook Webinars (Adobe Connect, Anymeeting, Blackboard

Collaborate, Big Blue Button, GotoMeeting, WebEx, WiziQ)

Asynchronous: Podcasts / Vodcasts Voice recorder (mobile phone app)

Use technology to build oral communication skills

Record model examples/provide scripts and structures Screencasts Screencastomatic or screenr Voice thread (video explanation (1) and (2)) Movenote Powtoon (create animations)

Locate model examples or examples to critiqueYouTube

How to enhance listening via video Zaption and Blubbr (play create video trivia)

Webinar 5 agenda

What Why

12:30 – 1:45 pm AEDT

Consider and identify what is involved in the FS oral communication

Explain why it’s necessary to ‘tune-in’ to the FS oral communication

Identify at least one strategy you can feasibly use in your own training to build and support oral communication skill development.

Webinar 5 objectives

Did you meet your personal target?

Reflection

What will you take from here?

More info Next webinar: Numeracy

2:30 – 3:45pm AEDT, today Contact us

vanguardvisions.com.au

llnandvetmeetingplace.wordpress.com

Chemène Ann

Allison

References and resources

BBC Skillswise (Speaking and Listening) National Centre of Literacy and Numeracy for Adult

s - Teaching Adults to Listen and Speak to Communicate

What works for LLN videos

Resources

Resources If you aren’t sure what foundations skills underpin the

workplace training your learners are preparing for… Check out Foundation skills within workplace rolesN.B. The NZ Workbase descriptions of each foundation skill are very detailed

If you are looking for foundation skills delivery practice examples (Australian context)…

Check out Why/how to integrate foundation skills into VET training.e.g. the four NFSS delivery practice examples - delivery model videos

Webinar series: Teaching Tips to build your learners’ foundation skills by

LLN and VET Meeting Place and Vanguard Visions is licensed under a

Creative Commons Attribution 4.0 International License.Based on a work at https

://llnandvetmeetingplace.wordpress.com.

All images used in this presentation were created by us or accessed via Creative Commons license All photos were accessed from http://www.freeimages.com/

5 oral communication_v2

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