#gsrparis

Transformez votre Business avec Yammergettingsocialroadshow

L’innovation au coeur de la stratégie de transformationStéphane Schneider, Technology Solutions Professional, Microsoft, @leschneidYann Armand, Yammer Software Engineer, Microsoft, @yarmandLaurent Jouanneau, Cloud Service Delivery Executive, Microsoft

L’IT garant de l’innovation et du succès d’un projet RSEStéphane Schneider – Technology Solution Professional

Rappelez-vous qu'il n'existe rien de constant si ce n'est le changement.

Bouddha

Réseaux sociaux

L’informatique utilisateurs

Tout changeAccompagner le changementTémoignage

Yann Armand – Yammer Software Engineer

Tout est nouveau!

1. Mode de déploiement

2. Mode de développement

3. Organisation du développement

4. Expérience utilisateur

5. Accès6. Approche des

intégration7. Approche de la

sécurité

Déploiement utilisateurs

Les utilisateurs essayent et adoptent Yammer

Ils invitent leur collègues

L’organisation reprend la gestion et la propriété

Version Basic et EnterpriseBasic Enterprise

Fonctionnalités standard

Fonctionnalités collaborationAccès mobiles

Apps utilisateurs

Outils d’admin

Apps et intégrations avancés

Support et services

Dog fooding

Dog fooding: une évolution fonctionelle

Se confronter à la réalité

Lean Approach

?

MVP?MVP ?

MinimumViable

Valuable{ }Product Most}

Cycle de release Cycle de Release

Ingénierie à taille humaine

frontend backend services

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Nouvelle organisation

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

supportMVPNouvelle organisation

ResiliencyEmail friendly

Work First

crossfunction

2-10 rule

A/B Test no ownership

tech lead

support

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

crossfuncti

on2-10 rule

A/B Test no ownership

tech lead

support

Initiatives

Cohérence de l’experience utilisateur

Initier les changements

Simple / Efficace

Nouveaux accès

$

$

$

$

$

$

$

Nouvelle approche des intégrations

Le protocole Open Graph

Le contenu partagé dans YammerTicker Page Universal Search

Yammer dans vos applications métiers

Embed Follow and like buttons

Sécurité • Propriété des données

• Développement sécurisé

• Connexion sécurisée et séparation des env.

• SSAE16 SOC1• Gestion des

accès

• Données• Application• Infrastructure• Data Center• Utilisateur

Tout a changé! 1. Mode de déploiement

2. Mode de développement

3. Organisation du développement

4. Expérience utilisateur

5. Accès6. Approche des

intégration7. Approche de la

sécurité

Sécurité

Le nouveau rôle de l’IT

Identité Admin Intégrations

Tout changeAccompagner le changementTémoignage

Laurent Jouanneau – Cloud Service Delivery Executive

• Cloud Vantage Services

• Cloud Vantage Services gives you the confidence and deep expertise for a well-managed transition and ongoing operations on Microsoft technology.

Flexible Suite of ServicesA flexible suite of services across managed lifecycle, deployment and support, tailored to your needs, to optimize productivity in the cloud

Integrated, Accountable TeamGuidance and convenience of an integrated and accountable team able to prevent and respond to challenges with the highest levels of support

Deep ExpertiseA world-class track record as a partner with global scale and deep expertise on the Microsoft technology stack

Cloud Vantage ServicesCloud Vantage Services gives you the confidence and deep expertise for a well-managed transition and ongoing operations on Microsoft technology.

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Cloud Vantage ServicesA flexible suite of professional services delivered by an integrated team of expertsManaged LifecycleCloud expertise to align people, technology, and processes.

Managed DeploymentA world-class deployment methodology for transitioning to Office 365 Service quickly and smoothly.

Managed Support*A specialized Office 365 Service support team provides assistance, incident resolution, and proactive services.

Service Lifecycle ManagementA Services Delivery Executive (SDE) to support a smooth cloud transition and accelerate value.

Cloud Strategy and PlanningWorkshops focused on cloud strategy, datacenter optimization, and productivity.

User Adoption AccelerationWorkshops focused on accelerating adoption through recommended tools and practices.

Service Enablement (FastTrack Deploy)Core deployment services to get you up and running on Office 365 quickly.

Service EnhancementEnable requirements such as Active Directory Federation Services (AD FS), multi-forest, hybrid coexistence, and environment remediation.Migration ServicesMigrate your data from your on-premises mail systems to Office 365 Service.

Service Delivery ManagementDedicated service and support management and Office 365 Service update guidance.

Resolution Services24/7 assistance and escalation for urgent issues with direct access to top technical experts.

Education and Process ImprovementWorkshops focused on administration and configuration and operational management.

*Premier Support for Office 365 41

Core Service Enablement

Messaging Enablement

Office Pro Plus Enablement

SharePoint Online Enablement

Lync Online Enablement

Yammer Enablement

Enhanced Deployment

Deployment services to get you up and running on Office 365 Service quickly

Enhanced deployment and migration services for your unique environment

Man

aged

Depl

oym

ent

FastTrack Deployment

Cloud Identity Optimization AD FS Configuration

Hybrid Coexistence Configuration

Forefront Identity Manager (FIM) Connector Configuration

Customer Environment Remediation

Mailbox Migration to Office 365 Service

Cloud Vantage Services for Office 365 Service Lifecycle Management

Cloud Strategy and Planning

User Adoption Planning and Practices

Cloud expertise to align people, technology, and processesM

anag

edLif

ecyc

le

A specialized Office 365 support team provides assistance, incident resolution, and proactive servicesM

anag

ed

Supp

ort* Service Delivery

ManagementTechnical Problem

Resolution

Cloud Help Desk Incident Process

Mapping

Administration and Configuration

Workshops

Operational Knowledge

ManagementChange and

Configuration Management

Cloud Help Desk Optimization

Operations Strategic Review

*Premier Support for Office 365 42

Unpacking: Cloud Vantage Business Value Realization

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Managed Support

IT Change Readiness

Deployment Services

Program Orchestration

Business Value Realization

Services DeliveredGuidance on how to plan for and drive user adoption of current and new functionality for greater benefit to the business Assistance on methods for capturing, measuring, and reporting on business value

Components and Work Stream

Cloud Strategy and Planning

End-user Readiness

Business Value Acceleration

Yammer Customer Network

Unpacking: Cloud Vantage IT Change Readiness

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Managed Support

IT Change Readiness

Deployment Services

Program Orchestration

Business Value Realization

DescriptionDevelop and maintain a method of consistent documentation and communication for IT infrastructure changes related to Office 365Proactively drive changes in response to service updates on the roadmap and who they impact

Components and Work StreamIT Staff Readiness• Security• Privacy / compliance• Administration• Network strategy• Analytics

Unpacking: Cloud Vantage Program Orchestration

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Managed Support

IT Change Readiness

Deployment Services

Program Orchestration

Business Value Realization

DescriptionSingle point of accountability from a Service Delivery Executive (SDE) across people, process and technology

Components and Work StreamProgram Governance Guidance

Unpacking: Cloud Vantage Deployment Services

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Managed Support

IT Change Readiness

Deployment Services

Program Orchestration

Business Value Realization

DescriptionMicrosoft deployment personnel drive Office 365 migration leveraging a proven high-touch project

Components and Work StreamMigration Readiness AssessmentService Enablement

Unpacking: Cloud Vantage Managed Support

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Managed Support

IT Change Readiness

Deployment Services

Program Orchestration

Business Value Realization

DescriptionProvides a comprehensive Enterprise class support solution

Components and Work StreamSupport ManagementProblem Resolution

Un

RSE c’est

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Un projet plus rapide

Plus près des métiers

Tout changeAccompagner le changementTémoignage

Fabrice Lebon – Responsable Intranet et Outils Collaboratifs, Crédit Agricole SA

Sécurité

Le nouveau rôle de l’IT

Identité Admin Intégrations