Post on 18-Jan-2017
transcript
Copyright Route4Me Inc.
7 Ways To Keep Drivers Happy and Productive
Driver Retention & Training Is Expensive...
So Keep Them Happy
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● Your routing software should let you manually override optimized routes at any time
● Add or extend existing breaks to make your drivers more productive● When drivers are well rested and happier, their risk of getting into an
accident is lower● Retaining drivers is really important to save time and money on
training replacement drivers
Tip 1: Give Drivers An Extra Break On a Hot Summer Day
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● Traffic isn’t the only thing that slows everything down...● Rainy days and snowstorms reduce walking speed● Example: When entering a building, wiping feet at 60 locations for 10
seconds at each location adds an extra 10 minutes of work per day!⚬ 10 extra minutes could mean: overtime payments, avoiding rush
hour traffic, and missing promised customer time windows.⚬ For a 100 person fleet - that’s 16 hours spent just on wiping feet
every day
Tip 2: Allocate More Time for Service and Travel
During Rainy or Snowy Days
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● Big enough screen for bulky gloves● An application designed to work for larger fingers and bulky
gloves● Not flimsy - ruggedized, waterproof, with extra battery life (See
Lifeproof Brand)● Convenient to place/remove from a cradle in the vehicle● Loud speaker that can be heard over loud engine noise
Tip 3: Pick A Smartphone That Is Safe & Easy to Use
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● The application should automatically check drivers into a location
● Applications should have the ability to automatically prompt the driver to add notes, take pictures, etc.
● Notify drivers when stops are added, removed, or re-sequenced in their route
● Easily navigating to the next stop on the route should only take one or two screen taps
Tip 4: Highly Automate Common Driver Activities
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● Visiting an invalid address or a cancelled pickup/dropoff is really annoying
● Your routing application should dynamically notify drivers any time you make changes at the office
● All route changes should appear on their smartphone almost instantly
● Modern route optimization software permits you to add notes, detailed instructions, and picture attachments to every stop on the route
Tip 5: Keep Drivers Up-to-Date At All Times
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● Many studies show that when drivers know that they’re being tracked, that they drive safer, even a simple “How’s my driving sticker helps!”
● By being up-front about GPS tracking with your drivers, you will be able to use it to coach them so that they don’t deviate from routes
● If there is ever a dispute with a driver, you can de-escalate it quickly by referring to the GPS tracking data without your driver feeling like you don’t trust him or that you violated his privacy.
● It might be better to part ways with a driver who is resistant to tracking before spending time and money on training
Tip 6: Try To Be Transparent About GPS Tracking With Your Drivers
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● No matter how hard your drivers or employees try, they can’t satisfy everyone...
● There are always some customers who blame drivers for:⚬ Missing items and/or broken items⚬ Drivers arriving late and/or outside promised time windows⚬ Services not being completed fully
● Good route optimization software can protect your business and your drivers by:
⚬ Capturing exactly when your driver arrived and departed from a customer location⚬ Permitting your driver to photograph delivered items and services completed⚬ Getting an e-Signature signed directly on the smartphone screen for additional proof
Tip 7: Protect Drivers From Problematic Customers
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The Tool You Need Is Already Available
With Route4Me, route optimization comes fully integrated with route and driver management.
● With over a million downloads, drivers around the world are saving hours of work every day.
● Business owners can plan multiple routes in seconds, whether they have 10 or a 100 drivers.
● Keep your drivers safe and legal by using phone or tablet mounts in their vehicles.
● The startup expense is minimal. Just have your drivers use a smartphone.
● Route4Me piggy-backs on the most powerful mapping programs in the world…including Google Maps.
● Whatever changes you create in the office…automatically synchronizes on your driver's phone, even during the middle of a drive.
● Specific time windows, avoiding traffic hot spots and more, you can customize each route as much as needed.
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