A Curious Mindset: basic coaching skills for Managers and others Aliens.

transcript

A Curious MindsetBasic coaching skills for Managers and other Aliens.

Deborah Hartmann PreussSteve Holyer

agility = no management ?Managers become meaning-makers by

modeling & teaching coaching skills to grow a shared-leadership culture.

AbstractScrum highlights organizational dysfunctions and challenges us in uncomfortable ways. This is natural: it’s a paradigm shift, and Scrum offers software teams a powerful learning approach to support that shift. But the shift also radiates outward, impacting managers and others with no clear “Scrum role,” who may feel threatened, or unsure how to contribute without disempowering their newly selforganizing teams.This workshop invites Scrum Masters, managers, technical leads, architects and other nondeveloper roles to practice critical skills that bring your wisdom back into play when engaging with selforganizing teams and really, with anyone.With little guidance available, you may choose to continue with your traditional practices, feeling ever more outoftune with the “embrace change” zeitgeist. Or you may choose to hand full control over to your teams and then struggle with how to responsibly ensure their success. The fact is that both options stifle the flow of information and meaning. How, then, do leaders constructively contribute value within a selforganizing workplace? In this workshop we’ll introduce an alternate approach that enables leaders and teams to work together to grow shared leadership and shared success.All of us have an operating system — a mindset — that drives our behavior, of which we are usually quite unaware. Research shows that, despite espoused collaboration values, most businesses actually run on a “unilateral control model” an approach

AbstractWe'll briefly introduce the “mutual learning model” in which the wisdom and guidance of formal leaders is still contributed, while also growing shared leadership an approach described in Roger Schwarz’s book “Smart Leaders, Smarter Teams,” which has led to increased performance, stronger working relationships, and greater wellbeing in workplaces applying it. Then you’ll participate in two cultureshifting exercises that raise awareness of your own leadership style and teach new thinking models exercises you can take back to your own organisation to build more successful and satisfying shared leadership.

Changing how you lead begins with changing your own mindset. In this short workshop, we’ll focus on curiosity as a cultureshifter. We’ll apply it to ourselves how do we listen? What happens when we listen and respond differently? And we’ll learn to formulate more powerful, truly curious questions that invite teams to innovate and take initiative. We’ll do this in pairs and small groups, where participants can work in the language of their choice, and in wholegroup discussions in English.

Listening and questioning, powered by true curiosity: cultureshifting tools you can learn and teach. We bring you an approach that encourages leaders at every level to claim a critical role as builders of shared meaning, and offer you two skillsets to practice yourself and share with colleagues in every department, to consciously grow a collaborative culture that supports true agility across organisational boundaries. Of course, it means letting go of your need to be in control... are you ready? Come and try it in a safe environment, led by trained coaches, and

In this Session• how do your beliefs and choices impact your group's culture?• different ways to listen, and how it feels to listen more deeply• a model for posing better questions, that break the tellmewhattodo habit• exercises for shifting to a “mutual learning” mindset to support your success

Basic coaching skills for Managers and other Aliens

A Curious Mindset

email: coach@engage-results.com

twitter: @zurcherart

Steve Holyeremail: deb@debpreuss.com

twitter: @deborahh

Deborah Hartmann Preuss

@agileambulance

The job of management is not to select the best ideas; it is to create a system that allows for the best ideas to emerge.”

@agileambulance @deborahh @zurcherart 7

Jurgen Appelo

90 MinutesThe next

DojoCoaching

Mutual LearningRoger Schwarz

QuestionsPowerful

Listening

Next Steps

@agileambulance @deborahh @zurcherart

Agile Competency Model(cc) 2013 Agile Coaching Institute, under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License Source: http://agilerichmond.com/attachments/article/82/A_Walk_Down_the_Agile_Coach_Path_with_Lyssa_Adkins.pdf

Agile-LeanPractitioner

Teaching

Mentoring

....................................

ProfessionalCoaching

Facilitating....................................

TransformationBusiness

Technical

(cc) 2013 Agile Coaching Institute, under a Creative Commons AttributionNonCommercialShareAlike 3.0 Unported License Source: http://agilerichmond.com/attachments/article/82/A_Walk_Down_the_Agile_Coach_Path_with_Lyssa_Adkins.pdf Text

@agileambulance @deborahh @zurcherart

Agile Competency Model(cc) 2013 Agile Coaching Institute, under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License Source: http://agilerichmond.com/attachments/article/82/A_Walk_Down_the_Agile_Coach_Path_with_Lyssa_Adkins.pdf

ProfessionPractitioner

Teaching

Mentoring

....................................Coaching

Facilitating....................................

TransformationBusiness

Technical

(cc) 2013 Agile Coaching Institute, under a Creative Commons AttributionNonCommercialShareAlike 3.0 Unported License Source: http://agilerichmond.com/attachments/article/82/A_Walk_Down_the_Agile_Coach_Path_with_Lyssa_Adkins.pdf Text

email: coach@engage-results.com

twitter: @zurcherart

Steve Holyer

email: deb@debpreuss.com

twitter: @deborahh

Deborah Hartmann Preuss

@agileambulance

focus on what matters

Mindset

Win (don’t lose)

Be right

Act Rational

Hide negative feelings

Unilateral Control

Image Bloomua/Shutterstock

Mindset

MutualLearning

Transparency

Curiosity

Informed Choice

Accountability

Compassion

Image Shutterstock

Give up Control

Unilateral Control

Win (don’t lose)

Be right

Act Rational

Hide negative feelings

Mindset

Give up Control

Unilateral Control

MutualLearning

Unilateral Control

QuestionsPowerful

In a group of up to 6 people, sort your question cards.

More Powerful

Less Powerful

What influences a question’s power?More Powerful

Less Powerful

Discuss:

Listening

Working Agreements

Ground Rules

Resource:

Skilled Facilitator Approachhttp://rogerschwarzassociates.poweredbyeden.com/files/106/8403.pdf

ListeningLevel:

1. All about me

2. All about you

3. Listen to everything

DojoCoaching

silent observers

seeker coach

5 minutes: Coaching: includes questions, listening, NO FIXING

2 minutes: feedback from seeker (what was that like for you?)

5 minutes: observers first, then everyone: what did you NOTICE?

Seeker:“I’d like to get your help with a problem...” (not more than 2 sentences!)

Coach:“I’ve been learning some coaching skills, and I think it might help if I ask questions rather than give advice. Would that be ok for you?” (ok)

Start with: “What is important about this?”

5 minutes: Coaching: includes questions, listening, NO FIXING

2 minutes: feedback from seeker (what was that like for you?)

5 minutes: observers first, then everyone: what did you NOTICE?

DojoCoaching

QuestionsPowerful

Listening

Next Steps

Instead of (this) I will try (that).

Links / ResourcesArticle: “The Art of Powerful Questions” (Juanita Brown et al)

http://bit.ly/aopqenglishhttp://bit.ly/aopqfrench

Resource list: “Powerful Questions” (Deborah Preuss)http://bit.ly/PQresources

Book: Agile Retrospectives: Making good teams great (Davies/Larsen)http://www.amazon.com/gp/aw/d/0977616649?pc_redir=1410868603&robot_redir=1

Article: “Coaching Dojo” (Rachel Davies)http://agilecoach.typepad.com/agile-coaching/2010/08/improving-agile-coaching-skills.html

Book: Smart Leaders, Smarter Teams (Roger Schwarz)http://www.amazon.com/Smart-Leaders-Smarter-Teams-Unstuck/dp/0787988731

Article: “What is the Mutual Learning Approach” (Roger Schwarz)http://www.schwarzassociates.com/what-is-the-mutual-learning-approach/

Workshopshttp://agileambulance.com

Co-active coachinghttp://abiggerga.me/blog/coaching-in-the-model/

Open Spacehttp://abiggerga.me/blog/open-space-resources

Open Space facilitator workshophttp://bit.ly/upcomingosworkshops

AgileCoachCamphttp://AgileCoachCamp.org

Stoos Network http://abiggerga.me/blog/new-language-for-a-new-mind-tbd/

Deborah Hartmann Preuss’ passion is bringing joy back to work - primarily by supporting change agents to be happier and have more impact. She offers workshops with her partner Steve Holyer to help teams (re-) focus on what matters for joy and success. But her "invisible" contribution, and her favourite, is the one-on-one phone coaching she does with change leaders all over the world.

Deb's practice is deeply influenced by Co-active Coaching and Open Space Technology: In the past 10 years she's hosted, attended and facilitated many Open Space unfonference events, in three languages, in Canada, the US, and all over Europe. With Naresh Jain, she co-created the AgileCoachCamp viral unconference format and collaborated on creating the spin-off Play4Agile unconference.

Open Space is another powerful but "invisible" method, often underestimated, so she's recently started running a one-day Open Space facilitator workshop to encourage more thoughtful facilitation.

The joyful teamwork she's experienced as a software developer and coach inspire her contributions to the Stoos Network, which she helped launch in 2012 to provoke new conversations and practical action to improve the quality of our work and workplaces worldwide.

deb@deborahpreuss.com @deborahh www.abiggerga.me

Steve Holyer serves as advocate, trainer and mentor for companies looking for a different way of working using Agilepractices in a productive, fulfilling, and fun way. As a Scrum Master he learned his craft with multiple teams and organizations,so he knows how to change an organization from the inside. Steve has adapted years of project management anddevelopment experience into a passion for trusting and coaching managers and teams to find ways to do software better. An escaped Texan, Steve is based in Zurich, Switzerland. He has more than a passing obsession with the Eurovision SongContest. When you work with Steve, and his partner Deborah Hartmann Preuss, you and your team discover how to:

1. Consistently deliver results to your customers and stakeholders2. Deliver your results on time, when your market and your stakeholders demand them3. Dance with your organisation to make product decisions together to deliver results with joy for you and your end-users

coach@steveholyer.com @zurcherart www.engage-results.com