ACAT transition to using My Aged Care October 2015.

transcript

ACAT transition to using My Aged Care

October 2015

Acknowledgment of Country

We acknowledge the traditional owners on whose land we meet today. We pay our respects to their elders past and present.

Webinar outlinePart one - overview

My Aged Care overview

Implementation update

Questions & Answers

Part two – ACAT transition

ACAT transition

Explaining the ACAT transition

Questions & Answers

Part One:My Aged Care overview

My Aged Care - Vision

‘To make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them.’

My Aged Care - Design

• Client centric approach

• Co-design with the aged care sector

• One system

My Aged Care

My Aged Care is part of the Australian Government’s changes to the aged care system.

1 July 2013

My Aged Care provides information about aged care to consumers, their family members and carers.

1 July 2015

My Aged Care expanded to introduce functions that better facilitate people’s access to the aged care services that they need.

My Aged Care changesThe changes to My Aged Care in 2015 include the introduction of:

• The Client record • The My Aged Care Regional Assessment Service (RAS)• The National Screening and Assessment Form (NSAF)• Web based portals for clients, assessors and service

providers• Electronic matching and referral to services• Offline assessment capability• Enhanced service finders on the My Aged Care website• ACAT assessments commencing through My Aged Care

My Aged Care implementation update

Update on My Aged Care operations

From 1 July 2015, the My Aged Care contact centre has registered people, and facilitated referrals for assessment and services.

Between 1 July 2015 and 30 September 2015, approximately:

• 175,000 calls to the contact centre; 62,000 correspondence

• 50,000 clients have been registered

• 37,000 referrals for home support assessment

• 9,500 referrals for comprehensive assessment

• 47,000 clients have been referred for services

Key operational demand statistics

Average Waiting Time for call to be answered

Average Waiting Time for Call to be Answered

Key operational demand statistics

Weekly Maximums: Time taken for call to be answered

Weekly Maximums: Time taken to Answer Call

Early Implementation• The Department continues to work with the Aged Care

Assessment Service in Kingston, Victoria to understand the My Aged Care system and processes.

• The Department has also recently introduced a pilot with the Aged Care Assessment Team on the Gold Coast, Queensland to better understand ACAT interactions with My Aged Care.

Future focus• Improving quality of client experience

• Improving information for assessors and providers

• Improving the end-to-end system

Questions and Answers

Part Two:ACAT transition

ACAT transition to My Aged Care

Currently, ACATs are receiving referrals for assessment through My Aged Care, and undertaking assessments ‘off system’.

ACATs will transition to using the full functionality of My Aged Care. ACATs will use My Aged Care to:

• Undertake assessments using the National Screening and Assessment Form

• Complete support plans • Record Delegate decisions• Match and refer clients to service providers

ACATs will complete any assessments they have in their current client management systems, and eventually stop processing clients through these systems.

Readiness for ACAT transitionTo prepare to transition to using the full functionality of

My Aged Care, ACATs in all states and territories will:• Receive training, and• Familiarise themselves with the assessor portal by

using the training environment

To support the transition, the Department will also provide readiness checklists, and host a series of webinars to ensure ACATs and service providers are ready to use the full functionality of My Aged Care.

Key milestones for ACAT transitionMilestone What happens

State or Territory transition date

New assessments commence on My Aged Care

Existing assessment continue through current client management systems

Service providers continue to receive existing approval letters

Stop using current client management system to process assessments

ACATs will stop using their current client management systems to process assessments, and start to process all assessments through My Aged Care.

Explaining the ACAT transition

Interactions with My Aged Care

Scenarios:

1. New client with no existing approvals who requires a comprehensive assessment after the ACAT transition date

2. Client with an assessment in progress at the ACAT transition date

3. Client with existing approval needing a new assessment

4. Client with existing approval needing services after the ACAT transition date.

Inbound

Referral

Registration & Screen

Referral to

Assessor

Assessment

Delegate

Approval

Referral to

Services

Scenario 1: new client

New Client

Scenario 2: client with an assessment in progress at the transition date

Client with assessment in

progress

Scenario 3: client with existing approval needing a new assessment

Client with approval needing new assessment

Scenario 4: Client with existing approval needing services after the ACAT transition date.

Client with approval needing

services

Key points for ACATs• ACATs in different States and Territories will transition to

using the full functionality of My Aged Care at different times

• During the transition period, ACATs will need to consider relative priorities between new assessments on My Aged Care, and completing assessments in their existing client management system.

• Eventually ACATs will stop using their current client management systems to process assessments, and start to process all assessments through My Aged Care.

Key points for service providers• After the ACAT transition, Residential Care, Transition Care

and Home Care Package providers may receive:• electronic referrals through My Aged Care, • My Aged Care referral codes from the client; or • existing approval letters

• Providers need to continue to check approvals using the Aged Care Online Claiming system prior to commencing services.

• CHSP providers might start to receive referrals from ACATs through My Aged Care.

• Reminder to all service providers that you need to ensure you have completed the necessary steps to receive referrals through My Aged Care.

Handy hint for sharing information

Assessors can leave a short comment to service providers, to enable further communication

Handy hint for sharing information

Service providers will be able to see the comment that the assessor added in the summary pane.

Part Two:Questions and Answers

Support materials available

Thank you

My Aged Care provider and assessor helpline – 1800 836 799

My Aged Care contact centre - 1800 200 422

My Aged Care website - myagedcare.gov.au

ACAT transition to using My Aged Care October 2015.

Documents