Acme packet palladian

transcript

Acme Pa cke t ’s

05/03/12 2

Customer Experience & Troubleshooting

Fraud Detection & Prevention

Voice/Video Operations

Acme Packet | www.acmepacket.com

Palladion Software Suite

Key Value Statements

Enhancing Customer Experience §  Historical data and trends §  Measure individual Quality

of Experience §  Live search

Real-time trouble shooting §  Root cause analysis with drill-

down capability §  Configure alerts §  Reporting

Providing efficient fraud detection §  Real time analysis §  Detects suspicious

behavior immediately §  Self-learning

functionality §  Adjusts over time §  Unique approach

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Palladion Software Platform (Mediation Engine)

Palladion Deployment Architecture

PALLADION Agents (network probes) §  Data retrieval §  Preprocessing §  Media Analysis

IMS Core

VoIP Carriers

SIP Peering

P-‐CSCF I-‐CSCF

SGW MGC

S-‐CSCF S-‐CSCF

Voice and Video Operations

Next GeneraHon Network

ResidenHal Users Business Users

SBC SS7 GW

PSTN Cloud

Mediation Engine §  Historical Data §  Traffic Analysis §  System Management §  Real-time processing §  Correlation

Target Future Architecture

PALLADION Agents (network probes) §  Data retrieval §  Preprocessing §  Media Analysis

IMS Core

VoIP Carriers

SIP Peering

P-‐CSCF I-‐CSCF

SGW MGC

S-‐CSCF S-‐CSCF

Next GeneraHon Network

ResidenHal Users Business Users

SBC SS7 GW

PSTN Cloud

Mediation Engine §  Historical Data §  Traffic Analysis §  System Management §  Real-time processing §  Correlation

Acme Packet embedded Agents §  Data retrieval §  QoS reporHng §  Event reporHng §  FDP enforcement

Acme Packet | www.acmepacket.com 05/03/12

Palladion Software Platform (Mediation Engine)

Voice and Video Operations

VVO Target Users

§  Aimed at the Network Operations Center (NOC) engineers managing SIP-based Session Delivery Networks

§  For general SDN network

management §  Provides KPIs for calls, registered

devices, trunks, etc. §  Provides aggregate info, but with drill-

down details §  Helps detect issues before they are

reported customers

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Voice & Video Operations

Easy to use

Extends exisHng tool chains without replacing them

Meet operaHons’ demands

Monitor the network

Analyze and Communicate

Explore the network

CET Target Users

§  Aimed at Support and TAC personnel of a SIP-based Session Delivery Network. §  The personnel that handle specific

customer issues

§  For diagnosing and troubleshooting a particular customer’s issue §  Allows searching and displaying all

activity by a particular customer §  Details for IP Addresses, traces, etc. §  Helps focus in on specific customer

issues

Easy integraHon

Quick troubleshooHng

Customer experience centric

Graphic indicators

History

Compact overview

VVO and CET Feature Add-ons

VVO and CET Feature Add-Ons

Media Analysis §  Voice & Video Quality

Extensibility §  REST API, CDR, Apps

Additional Protocols §  SIGTRAN, SS7, Diameter, ENUM,

Gateway Control

High Availability

PALLADION Fraud Prevention

Stops fraud as it happens

Agnostic to attack type

Near real-time

Self-learning

Scalable

Flexible light-weight deployment

§  PALLADION monitors and reports to Fraud Prevention system.

§  Fraud Detection & Prevention learns behavioral patterns.

§  Fraud Detection & Prevention applies scores to calls and users.

§  If threshold is surpassed, user is blocked.

§  Calls are blocked by using APIs of existing network elements.

How it works

Monitoring

Behavioral analysis

Score assignment and threshold

Acme Packet | www.acmepacket.com 28

FDP Web-based GUI

05/03/12

Thank you for your attention. For more information contact sales@acmepacket.com

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