transcript
- 1. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I AS9100QualityManual
OriginationDate:August14,2009 DocumentIdentifier: QualityManual
Date: Aug3,2011 DocumentStatus: RevisionI DocumentLink:
Advdc1advancedADVQMSADVManual AS9100 UNCONTROLLEDIFPRINTED
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- 2. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I TABLEOFCONTENTSSection1:
Welcome5Section2: CompanyVisionandGoverningPolicies.6Section3:
Scope,ExclusionandDefinitions..63.1 Scope...63.2 Exclusions.63.3
Definitions&Conventions.7Section4:
QualityManagementSystem...74.1 GeneralRequirements.74.2
Documentation.9 4.2.1 OverviewofDocumentation..9 4.2.2
QualityManualandProcedures.10 4.2.3 ControlofDocuments11 4.2.4
ControlofRecords..11Section5: ManagementResponsibility....115.1
ManagementCommitment...115.2 CustomerFocus..125.3
QualityPolicy125.4 Planning12 5.4.1 QualityObjectives13 5.4.2
QualityManagementSystemPlanning.135.5
Responsibility,AuthorityandCommunication..13 5.5.1
ResponsibilityandAuthority..13 5.5.2 ManagementRepresentative.14
5.5.3 InternalCommunication..155.6 ManagementReview.15 5.6.1
General.15 5.6.2 ReviewInput.15 5.6.3 ReviewOutput.15Section6:
ResourceManagement.166.1 ProvisionofResources...166.2
HumanResources..16 6.2.1 General.16 6.2.2
Competence,TrainingandAwareness...166.3 Infrastructure176.4
WorkEnvironment.17 AS9100 UNCONTROLLEDIFPRINTED Page2of36
- 3. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:ISection7: ProductRealization..177.1
PlanningofProductRealization...17 7.1.1 ProjectManagement..18 7.1.2
RiskManagement..18 7.1.3 ConfigurationManagement19 7.1.4
ControlofWorkTransfers..207.2 CustomerRelatedProcesses..20 7.2.1
DeterminationofRequirements.20 7.2.2 ReviewofRequirements..20 7.2.3
CustomerCommunication..217.3 DesignandDevelopment..217.4
Purchasing...21 7.4.1 PurchasingProcess..21 7.4.2
PurchasingInformation....22 7.4.3
VerificationofPurchasedProduct.227.5 ProductionProvision.23 7.5.1
ControlofProductionProvision..23
7.5.1.1ProductionProcessVerification.24
7.5.1.2ControlofProductionProcessChanges..24
7.5.1.3ControlofProductionEquipment,Tools,andSoftwarePrograms24
7.5.1.4PostDeliverySupport...24 7.5.2
ValidationofProcessesforProduction(SpecialProcesses)...25 7.5.3
IdentificationandTraceability..25 7.5.4 CustomerProperty26 7.5.5
PreservationofProduct.267.6
ControlofMonitoringandMeasuringDevices..26Section8:
Measurement,Analysis,&Improvement.268.1 General268.2
MonitoringandMeasurement..27 8.2.1 CustomerSatisfaction...27 8.2.2
InternalAudits....27 8.2.3 MonitoringandMeasuringofProcesses..28
8.2.4 MonitoringandMeasuringofProduct288.3
ControlofNonconformingProduct298.4 AnalysisofData..298.5
Improvement.29 AS9100 UNCONTROLLEDIFPRINTED Page3of36
- 4. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I 8.5.1 ContinualImprovement...30 8.5.2
CorrectiveAction...30 8.5.3 PreventativeAction....30AppendixA:
AdvancedProcessesandApplicableAS9100Clauses..31AppendixB:
MasterProceduresList..32AppendixC:
OutsourcedProcesses...33AppendixD: QualityObjectives.34AppendixE:
ProductionFlowChart...35RevisionLog.36 AS9100 UNCONTROLLEDIFPRINTED
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- 5. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:ISection1:WelcomeAdvancedCompanies(Advanced)hasestablishedaQualityManagementSystem(QMS)andmanagesprocessesinaccordancewithAS9100C(Note:WhereAS9100isread,itistobeunderstoodAS9100C).AdvancedCompaniesincludesthreedifferentcompanies,colocatedat11212E112thSt.N,OwassoOK74055.Thesecompaniesare:
AdvancedPlastics,Inc.
AdvancedPlastics,Inc.(API)isadistributorofengineeredplastics,andfabricatorof
plasticsandmetalcomponents. AdvancedMachining&Fabricating,Inc.
AdvancedMachining&Fabricating,Inc.(AMF)isaCNCmachineshopandproviderof
precisioncomponents/parts(metalandplastic)andlightassemblies.
AdvancedPlasticsCompositesMarketingGroup,Inc.
AdvancedPlasticsCompositesMarketingGroup,Inc.(CMG)isadistributorofcomposite
materials,andmanufacturersrepresentativeorganization.
Advancedhasalwaysappliedhighqualitystandards
toitsprocessesandoperations,andcontinuesits
dedicationinmaintaininghighlevelsofqualityand
integrityincommunicatingwithpeopleinsideand
outsideofitsbusinessoperations.
Weinviteyoutoreviewourqualitysysteminaction.
Toarrangeavisit,contactusat: TheAdvancedCompanies 11212E112thSt.N.
Owasso,OK74055 (800)3245410 Website:www.advcosinc.com AS9100
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- 6. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:ISection2:
AdvancedsPhilosophyandGoverningPolicies COMPANYPHILOSOPHY
Takingactiontocontinuallyimproveourselvespersonallyandprofessionally,ina
corporateculturethataddsvaluetoourcustomers,families,communitiesandour
country.Thisiswhatwedo,whywedoit,andwhoweare. QUALITYPOLICY
Throughaculturebasedonteamworkandcontinuousimprovement,Advanced
providesmanufacturedanddistributedgoodswhilebringingmeasuredvaluetoour
customersandmeetingrequirements.Section3: TermsandDefinitions3.1
ScopeAdvancedsqualitymanagementsystemappliestoallprocesseswithinallfunctionalareasofAdvancedsbusinessoperations.Eachofthecompaniesscopeisdefinedinsection1ofthismanual.3.2
ExclusionsDuetothenatureoftheorganizationanditsproduct,AdvancedisexcludedfromcompliancetorequirementsofAS9100;Clause7.3,DesignandDevelopmentisexcludedfromthescopeofAdvancedsqualitymanagementsystembecausenoneofthecompaniesperformdesignwork.Clause7.5.1.4,PostDeliverySupportisexcludedfromthescopeofAdvancedsqualitymanagementsystembecauseAdvanceddoesnotprovidepostdeliverysupport.TheseexclusionsdonotaffecttheabilityorresponsibilityofAdvancedtoprovideproductthatmeetscustomerandapplicablestatutoryandregulatoryrequirements.
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- 7. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I3.3
DefinitionsUnlessotherwisenoted,AdvancedappliesthedefinitionsoftermsaccordingtoISO9000andAS9100.CaptureToidentifyanddetermineE2AdvancedsERP(EnterpriseResourcePlanning)systemSection4:
QualityManagementSystem4.1
GeneralRequirementsAdvancedhasestablished,documented,implemented,andmaintainsaqualitymanagementsystemandcontinuallyimprovesitseffectivenessinaccordancewiththerequirementsofAS9100.Furthermore,AdvancedsQMSaddressescustomerandapplicablestatutoryandregulatoryqualitymanagementsystemrequirements.Advancedhas;
a.
determinedtheprocessesneededforthequalitymanagementsystemandtheir
applicationsthroughouttheorganization,seefigure1 b.
determinedthesequenceandinteractionoftheseprocesses,seefigure1 c.
determinedcriteriaandmethodsneededtoensurethatboththeoperationandcontrol
oftheseprocessesareeffective, d.
ensuredtheavailabilityofresourcesandinformationnecessarytosupportthe
operationandmonitoringoftheseprocesses, e.
monitored,measured,whereapplicable,andanalyzedtheseprocesses, f.
implementedactionsnecessarytoachieveplannedresultsandcontinualimprovement
oftheseprocesses.Theseprocesses,theirsequenceandinteraction(includinganyoutsourcedprocesses)areshowninFigure1.
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- 8. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I AS9100 UNCONTROLLEDIFPRINTED
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- 9. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I4.2 Documentation4.2.1
OverviewofDocumentationAdvancedmaintainsallrequireddocumentationtoeffectivelysustainitsqualitymanagementsystem.Managementisresponsibleforimplementationofproceduresandrecordsintheirareasasrequiredbythequalitymanagementsystem.ThequalitysystemdocumentationiscomprisedofahierarchyofdocumentsthatflowfromAS9100andthisqualitymanual.ProceduressupportandenhancetheprimarymandatesofAdvancedscompanyphilosophyandqualitypolicyasdefinedinsection2.QualityObjectivesmaybefoundinAppendixDofthisdocument.
HierarchyofDocuments Quality Manual Procedures WorkInstructions
Records Forms AS9100 UNCONTROLLEDIFPRINTED Page9of36
- 10. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:IAdvancedmaintainsasecureintranetthatallowsauthorizeduserstoaccessdocumentsasneededthroughoutAdvancedsfacilities.Obsoletedocumentsareidentifiedassuchandstoredseparatelytopreventunintendeduse.Documentsandrecordsdeterminedtobenecessaryforeffectiveplanning,operation,andcontrolofprocesses,unlessotherwisedirectedbycustomerrequirementsareasfollows:
CustomerContract/PurchaseOrder EngineeringData
AdvancedsShopTraveler InspectionRecords Governmentspecifications
Vendor/Sellerspecifications
TheextentoftheQMSdocumentationisappropriateforthesizeoftheAdvancedorganization,itsactivities,thecomplexity,andinteractionofthequalityprocesses.4.2.2
QualityManualandProceduresTheprimarypurposeofthequalitymanualandQMSproceduresistodescribeanddocumentthequalitymanagementsysteminplaceatAdvancedandtodefinealltheQMSprocessesinusewithinAdvanced.Thismanualisissuedundertheauthorityofthetopmanagement.Copiesofthemanualarecontrolledbymeansasdescribedbelow.UncontrolledcopiesmaybedistributedasrequestedandareidentifiedasUncontrolled.ItismeanttobeusedbyemployeesastheprimarysourceofofficialAdvancedqualitypolicies.Thismanualisaccessibletocustomers,regulatoryauthoritiesandthirdpartiesthatwishtoverifyAdvancedsqualitymanagementsystem.Externallydistributedcopieswillbeuncontrolledandnotsubjecttorevisionnotificationunlessotherwiseagreed.Additionalproceduresandworkinstructionshavebeendevelopedtofurtherclarifyspecificinstructionsfortheexecutionoftheseprocedures.Wheresubordinatedocumentsarereferenced,theyareshowninbolditalics.TheManagementRepresentativeisresponsibleforcontrolanddistributionofthismanualandallothercontrolleddocumentationwithinthequalitymanagementsystem.ThelatestrevisionofthisdocumentislocatedontheAdvancedintranet.Usersshallverifythelatestrevisionbeforeuse.ContacttheManagementRepresentativeforquestionsrelatedtothismanual.
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- 11. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
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Revision:IMinorcorrections(typographicalerrorsandclarifications)arenotconsideredachange;therefore,changeinrevisionstatusisnotrequired.DocumentedproceduresestablishedfortheQMSmaybefoundinAppendixB:MasterProceduresListInteractionbetweenprocessesoftheQMSmaybefoundinAppendixA:AdvancedProcessesandApplicableAS9100ClausesDetailsforexclusionsandjustificationseesection3.2ofthismanual.4.2.3
ControlofDocumentsDocumentsarecontrolledsothattheinformationonthemisaccessible,legibleandsuitablymaintained.Documentsarereviewedandapprovedpriortoreleaseandonlythelatestrevisionsareavailabletousers.Previousrevisionsaresegregatedandretainedelectronicallyinafolderlabeledobsolete.ThecontrolsfordocumentsaredefinedintheADVCOS1201DocumentControl.4.2.4
ControlofRecordsRecordsarecontrolledtoprovideevidenceofconformitytorequirements.RecordsthataresubjecttocontrolaremaintainedaccordingtotheADVCOS1202RecordsControlandAdvancedsPurchaseOrderTermsandConditions.Section5:
ManagementResponsibility5.1
ManagementCommitmentAdvancedsmanagementiscommittedtotheongoingmaintenanceandimprovementofthequalitymanagementsystem.Toensurethis,managementfocusesondeployingpracticalstepsthatconcretelysupportthequalitypolicy.
CUSTOMERFOCUS:Advancedcommunicatestheimportanceofmeetingcustomer,
regulatoryandstatutoryrequirementsthroughemployeeorientation(see6.2.2)andby
providingdocumentationofrequirementsandworkmanshipcriteria(see7.5.1.1and
8.2.1).TheContractReviewprocessensuresthatcustomerrequirementsarecaptured
andreviewedbeforeacceptance(see7.2). AS9100 UNCONTROLLEDIFPRINTED
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- 12. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I
EMPOWERMENT:Allemployeesareempoweredtosubmitrequestsforcorrectiveor
preventiveactiontoaffectchangeandimproveAdvancedanditsprocessesandtheir
ownexperienceatAdvanced(see8.5).Allemployeesareempoweredtostop
productionwhennonconformitiesareencountered(see8.3).
INTELLIGENTMANAGEMENT:Advancedaimstoensurethatmanagementmakes
decisionsbasedonfacts,dataandevidence.Todothis,managementhasestablished
qualityobjectives(see5.4.1).Theinternalauditprocessreliesontherecordingof
verifiabledataasameansofdrivingcorrectiveandpreventiveactionsaswellas
improvementefforts(see8.2.2,8.5.2,8.5.3).Byconductingperiodicmanagement
reviewsofthequalitysystem,managementensurestheoveralleffectivenessofthe
qualitysystem(see5.6).TheADVCOS1206CorrectiveActionprocedureensuresthat
actionistakenifplannedresultsarenotachieved.
WORKPLACEEXCELLENCE:Advancedensurestheworkenvironment,facilitiesand
atmospherearesatisfactorytoemployeesthroughmanagementsunderstandingand
reviewofresourcerequirements(see5.6)andthroughongoingcommunicationwith
employeesregardingtheworkplace(see5.5.3).5.2CustomerFocusTopmanagementshallensurethatcustomerrequirementsaredeterminedandaremetwiththeaimofenhancingcustomersatisfaction.Topmanagementshallensurethatproductconformityandontimedeliveryperformancearemeasuredandthatappropriateactionistakenifplannedresultsarenot,orwillnotbe,achieved.5.3QualityPolicyThequalitypolicyhasbeendevelopedandapprovedbytheManagementRepresentative.Thispolicyandrelevantproceduresisavailabletoallemployees.Thepolicyisauditedregularlytoensureitsdistributionandtheongoingoverallawarenessofitbyemployees.Duringmanagementreview,thequalitypolicyisreviewedforcontinuingsuitability.ThequalitypolicyiscontainedinsidethequalitymanualthatiscontrolledaccordingtotheADVCOS1201DocumentControl.Thequalitypolicymayalsobeissuedasastandalonedocument;inthisoccurrenceitisuncontrolledifprinted.5.4Planning
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- 13. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:I5.4.1QualityObjectivesTopmanagementhasestablishedthequalityobjectivesfortheentireorganizationofAdvanced;theseobjectivesapplywithineachofthethreecompanies.AppendixDdefinesallthequalityobjectivescurrentlyinplace.5.4.2QualityManagementSystemPlanningThisqualitysystemwasplanned.Itsdocumentedpoliciesandprocedureswerereviewedpriortoimplementation.ManagementensurestheQMSismaintainedwhenchangestotheQMSareplannedandimplemented.Subsequentmajorchangesthatmayaffecttheperformance,qualityorreliabilityoftheproductwillbeidentified,reviewedandapprovedandtheQMSdocumentationwillbeupdated.TheQMSdocumentationactsastheoverallqualityplanforAdvanced.Asrequired,specificqualityprocessesmaybedevelopedforindividualproducts;theseplansincludetheinformationgivenabove.Insuchcases,theappropriatedepartmentmanager(withsupportfromtheQualityManager)hasoverallresponsibilityforthedevelopmentofqualityplans.5.5Responsibility,AuthorityandCommunication5.5.1ResponsibilityandAuthorityTheorganizationalchartbelowdefinesthebasicmanagementstructureofAdvanced.Inallcases,theappropriatepersonhasbeengrantedboththeresponsibilityandauthorityfortheirpositionsduties,whicharefurtherdefinedwithinpositionspecificjobdescriptions.
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- 14. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I COO QualityManager Inspection
President ValueStreamManagers Shipping/Receiving VPManufacturing
Programming/Planning AMFFab ProductionManager APFAb Maintenance
TopManagement ChainofCommand
Additionallinesofcommunication5.5.2ManagementRepresentativeTheQualityManagerhasbeenassignedtheroleofManagementRepresentative.AsManagementRepresentative,theQualityManagerisresponsibleforensuringtheproperimplementationofthequalitymanagementsystem,aswellas,foroverseeingthemaintenanceofthesystem,reportingonitseffectivenessduringmanagementreview,anddiscussionofmattersrelatingtothequalitymanagementsystemwithcustomers,registrarsandotherconcernedparties.TheManagementRepresentativeisresponsibleforfacilitationofthesepoliciesandprocedures.TheManagementRepresentativehastheresponsibilityandauthoritytoresolvemattersrelativetoqualityinproducts,processesandservicesfrominternalandexternalsources.Qualitymaysuspendinternalandexternalprocessesand/orshipmentsthatdonotmeet
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- 15. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
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Revision:Irequirementsuntilappropriatecorrectionisimplementedonanexpedited,highprioritybasis.TheQualityManagerreportsdirectlytotheChiefOperationsOfficerandhasunrestrictedaccesstotopmanagement.InspectorsandauditorsreportdirectlytotheQualityManager.Inaddition,theManagementRepresentativeensuresthepromotionofawarenessofcustomerrequirementsthroughouttheorganization.5.5.3InternalCommunicationTopmanagementshallensurethatappropriatecommunicationprocesses(suchascommunicationboardsandcompanymeetings)areestablishedwithintheorganizationandthatcommunicationtakesplaceregardingtheeffectivenessofthequalitymanagementsystem.5.6ManagementReview5.6.1GeneralTopmanagementshallreviewtheQMS,atquarterlyintervals,toensureitscontinuingsuitability,adequacyandeffectiveness.ThisreviewshallincludeassessingopportunitiesforimprovementandtheneedforchangestotheQMS,includingthequalitypolicyandobjectives.Records(managementreviewmeetingminutes)aremaintained.5.6.2ReviewInputItemsthatwillappearontheagendainclude:
a. resultsofinternal,customerandregulatoryaudits, b.
customerfeedback, c. processperformanceandproductconformity, d.
statusofpreventiveandcorrectiveactions, e.
followupactionsfrompreviousmanagementreviews, f.
recommendationsforimprovement, g.
reviewofqualityobjectivesandqualitypolicy, h.
workenvironmentreview, i.
changesthatcouldaffectthequalitymanagementsystem.5.6.3ReviewOutputThefollowingitemswillappearinthemeetingminutes:
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- 16. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I a.
improvementoftheeffectivenessofthequalitymanagementsystemandits
processes, b.
improvementoftheproductrelatedtocustomerrequirements,and c.
resourceneeds.
Section6:ResourceManagement6.1ProvisionofResourcesDuringmanagementreview,Advancedsmanagementdeterminesandprovidestheresourcesneededtoimplementandmaintainthequalitymanagementsystemandcontinuallyimproveitseffectiveness.Resourcesneededtoenhancecustomersatisfactionbymeetingcustomerrequirementsarealsodeterminedandprovided.6.2HumanResources6.2.1GeneralAllAdvancedemployeesshallbecompetentonthebasisofappropriateeducation,trainingskills,andexperience.6.2.2Competence,TrainingandAwarenessForfulltime,parttime,andtemporaryemployees,Advanced
a.
hasdeterminedthenecessarycompetenceforpersonnelperformingworkaffecting
conformitytoproductrequirements, b.
whereapplicable,providestrainingortakesotheractionstoachievethenecessary
competence, c. evaluatestheeffectivenessofthistraining, d.
ensurespersonnelareawareoftherelevanceandimportanceoftheiractivitiesand
howtheycontributetotheachievementofthequalityobjectives,and, e.
maintainsappropriaterecordsofeducation,training,skillsandexperience(see
4.2.4).Advancedsmanagementregularlyreviewstheknowledge,capabilitiesandskillneedsoftheorganizationagainstthoseavailable.Inanyinstancewherethereisagapbetweenneedsandcapability,thefunctionalmanagerwilltakethenecessarystepstoacquireneededknowledge,
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- 17. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
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Revision:Icapabilitiesand/orskills.Thismayincludetrainingandskillsdevelopmentforexistingemployees,ortheuseofconsultantsorotheroutsideexpertise.Necessarycompetenciesarespelledoutwithinjobdescriptionswhicharemaintainedforallpositions.Newhiresareselectedbaseduponwhethertheymeettheneedsdescribedinthesejobdescriptions.Newandexistingpersonnelareprovidedwithorientationandanynecessarytraininginordertomeettherequirementsoftheirgivenresponsibilities.6.3InfrastructureAdvancedhasdeterminedandprovidesandmaintainsthebasicinfrastructureneededtoachieveconformitytoproductrequirements.Infrastructurerequirementsareregularlyreviewedduringmanagementreviewandincludeareviewof:
buildings,workspace,andassociatedutilities,
processequipment(bothhardwareandsoftware),and
supportingservices(suchastransportation,communicationorinformationsystems).Specifically,Advancedhasestablishedawarehouseandproductionfacilitywiththenecessaryenvironmentalcontrolsforfactorsincludingtemperature,humidity,lighting,andcleanliness.Facilitiesundergoroutinepreventivemaintenancebyskilledmaintenancepersonnel.Advancedsinternalserverisequippedwithabatterybackuppreventinglossofpoweranddataintheeventofapoweroutage.Intheeventofasustainedpoweroutage,lossofdataispreventedthroughdailybackuponananalogtape,whichisstoredinafireproofsafeonsite.Criticaldataisalsobackedupdailythroughanoffsitethirdpartydatastoragevault.6.4WorkEnvironmentAdvancedhasdeterminedandmanagestheworkenvironment,includingnoise,temperature,humidity,andlighting,neededtoachieveconformitytoproductrequirements.Theworkenvironmentisperiodicallyreviewedduringinternalauditsandworkenvironmentrelatedresourcerequirementsareregularlyreviewedduringmanagementreview.Section7:ProductRealization7.1PlanningofProductRealizationInplanningtheprocessesforproductrealization,managementhasensuredthattheprocessesareconsistentwiththerequirementsoftheotherprocesseswithinthequalitysystem.
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- 18. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:IPlanningincludesthefollowing: A.
Qualityobjectivesandrequirementsfortheproduct; B.
Theneedtoestablishprocessesanddocuments,andtoprovideresourcesspecifictothe
product; C.
Requiredverification,validation,monitoring,measurement,inspection,andtest
activitiesspecifictotheproductandthecriteriaforproductacceptance;
D.
Recordsneededtoprovideevidencethattherealizationprocessesandresulting
productmeetrequirements; E.
Configurationmanagementappropriatetotheproduct; F.
Resourcestosupporttheuseandmaintenanceoftheproduct.Theoutputoftheplanningistheshoptraveler,relateddrawings,inspectionpackages,operatorchecksheets,andspecificationsthatshowdimensions,characteristics,tolerances,andanykeycharacteristicsidentifiedbyAdvancedorthecustomer.Likewise,theseinstructionsdefineanyprocesses,documentsorresourcerequirementsspecifictotheproduct.Inspection,testingandothermonitoringstepswillalsobedefinedintheshoptraveler.7.1.1ProjectManagementProjectmanagementisaprocessdesignedtoensurecustomerrequirementsaremet.Duringprojectmanagement,managersplanandmanageproductrealizationinastructuredandcontrolledmanner.Resourceneedsandscheduleconstraintsareconsideredandadjustedasneeded.Appropriateactionsaretakentomitigaterisksastheyaredetermined.Theseprocessesarefurtherdefinedinsections7.1.2,7.1.3,7.2,and7.5.7.1.2RiskManagementRiskmanagementisessentialinmeetingcustomerrequirements.Managers,ortheirdelegates,communicatewithcustomers,obtaininginformationthatmaynotbestatedincontractsorpurchaseorders.Theinformationobtainedisusedinriskmanagement.Managementisresponsibleforriskmanagementandtakingactiontomitigaterisks.Factorssuchaslabor,equipment,material,scheduling,andoutsideprocessingareidentifiedthroughoutcontractreview,purchasing,planning,production,andinspectionprocesses.Documentsarecreatedorrevised,andmeetingsareheldasneededtoaddressandcommunicaterisksthathavebeenidentified.Internalpreventiveandcorrectiveactioniscloselyintegratedintoriskmanagement.Asrisksareidentifiedtheseactionsmaybeusedtomitigate/resolverisks.See8.5.2and8.5.3.
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- 19. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
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Revision:IPriortoacceptanceofcontractorpurchaseorder,relevantriskcriteriaareassessedtoidentifyriskanddeterminefeasibility.Criteriamayincludebutarenotlimitedto:
Engineeringdata(e.g.,drawings,models,specifications,etc.)aremadeavailable,
Customersuppliedqualityrequirementsand/orvendormanual,
Configurationplan, Quantityanddeliveryschedule,
Requirementforcustomerapprovedsuppliers,
Leadtimeandcostforrawmaterialand/orhardwareitems,
Leadtimeandcostofoutsideprocessing(e.g.,heattreat,plating,etc.),
Costofanynonrecurringchanges,ifany, Laborhoursandskill,
Equipment(e.g.,tooling,fixtures,andresources),
Inspectionandtestplans,
Anyspecialrequirementsandexpectationsnotstatedinrequest.Ifanyoftheabovecriteriacannotberesolved,orcausesuneasetotrainedpersonnel,thentheorderisconsideredhighrisk.Onhighriskorders:
Topmanagementinvestigates,confirms,anddocumentsanyriskassociatedwiththe
order. ResultsofthisassessmentareloggedinE2.
Ifthedecisiontoacceptrisksismade,theappropriatepersonnelwillbenotifiedandthe
mitigationprocesswillcontinue.7.1.3ConfigurationManagementConfigurationmanagementincludesplanning,identification,changecontrol,statusaccounting,andauditing.Configurationauditsareconductedduringinternalaudits.Contractsfornewproductsandchangestoexistingproductsareprocessedinaccordancewithsection7.2.Partconfigurationisprovidedinthecustomersengineeringspecifications.Configurationisidentifiedontheshoptravelerandsubsequentshippingdocuments.Whentheproductrequirementschange,themanufacturingplanisrevisedandappropriatepersonnelareinformedofthechange.Thisprocessisfurtherdefinedinsection7.5.
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Revision:IConfigurationiscontrolledthroughverificationduringmanufacturing.Evidenceofverificationisrecordedonshoptravelersandinspectionrecordsasdefinedinsection8.2.4.7.1.4ControlofWorkTransfersWhenplanningtotemporarilytransferworkAdvanceddefinestheprocesstocontrolandvalidatethequalityofworkperthecustomerrequirementsand/orthevendorchecksheet.
A.
Theoutsourcedserviceprovidermustbeanapproved,evaluatedsupplieraccordingto
therequirementsofsection7.4 B.
ThesupplierisrequiredtonotifyAdvancedofanyprocesschanges,anynonconformity,
orotherissues. C.
Thesupplierwillbesubjecttothecorrectiveactionsystem,asdefinedinsection8.5.2.
D.
Workmustbeconductedonthearticle(s)accordingtoanyspecificationslistedonthe
purchaseorder.Thisprocessiscontrolledthroughpurchasingandresultantreceivingdocumentation.Productandqualityrequirementsarefloweddowninpurchaseordersasdescribedinsection7.4.2.7.2CustomerRelatedProcesses7.2.1DeterminationofRequirementsAdvancedcapturesallcontractualandspecialrequirements,monitoringandmeasurementrequirements,applicablestatutoryorregulatoryrequirements,and/oranynecessary,unstatedrequirementsaspartofthecontractreviewprocess.7.2.2ReviewofRequirementsOncecontractualandspecialrequirementsarecaptured,andrisksdetermined,theyarereviewedagainstpreviouscontractororderrequirementsanddifferencesareresolved.Relevantdocumentsarechangedasrequirementschange,asdefinedinSection7.1.3.Advanceddeterminestheircapabilitytomeetcustomerrequirementsbeforeacceptanceoftheorder.OrderentryintoE2isarecordofreview.Recordsofactionsarisingfromthereviewshallbecomepartoftheworkpackage.
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Revision:IWherethecustomerprovidesnodocumentedstatementofrequirement,thecustomerrequirementsshallbeconfirmedbyrequestingcustomerapprovalofquoteorbyfeedbackthroughelectroniccommunicationsorphone(orphoneisfornonaerospacepartsonly).Whereproductrequirementsarechangedafterworkhasbegun,Advancedshallensurethatrelevantdocumentsareamendedandthatrelevantpersonnelaremadeawareofthechanges.7.2.3CustomerCommunicationAdvanceddeterminesandimplementseffectivearrangementsforcommunicatingwithcustomersinrelationto
a. productinformation, b.
inquiries,contractsororderhandling,includingamendments,and c.
customerfeedback,includingcustomercomplaints.7.3DesignandDevelopmentAdvancedtakesexclusiontodesignanddevelopmentfromthescopeofitsQMSperparagraph3.2.7.4Purchasing7.4.1PurchasingProcessAdvancedensurespurchasedproductsorservicesconformtospecifiedpurchaserequirementsasdefinedinthepurchaseorderandreferenceddocuments.Thecontrolsappliedtothesupplierandtothepurchasedproductorservicevary,dependentontheeffectofthepurchasedproductorserviceonAdvancedproduct.PurchasingisaprocesswithintheAdvancedQMS.Advancedacceptsresponsibilityfortheconformityofproductsthatarepurchasedfromsuppliersincludingproductfromsourcesdefinedbythecustomer.AdvanceddoesnotusecustomerverificationasevidenceofeffectivecontrolofqualitybytheSupplier.SupplierselectionandevaluationisdefinedinADVCOS1211,SupplierSelection&Evaluation.ThepurchasingprocessensuresAdvancedmanagesriskwhenselectingandusingsuppliersandonlypurchasesmaterialsandservicesfromsuppliersandsubcontractorsthathaveundergoneevaluationandapproval.
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- 22. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:I7.4.2PurchasingInformationPurchaseordersareusedtotransmitAdvancedsrequirementstosuppliers.Purchaseordersshallinclude,whereappropriate
a.
requirementsforapprovalofproduct,procedures,processesandequipment,
b. requirementsforqualificationofpersonnel, c.
qualitymanagementsystemrequirements, d.
thedrawingand/orspecification(s)(orothertechnicaldata)andapplicablerevision,
e.
requirementsfordesign,test,examination,inspection,andrelatedinstructionsfor
acceptance, f.
requirementsfortestspecimens,designapproval,inspection/verification,investigation
orauditing, g.
requirementsforsuppliernotificationtoAdvancedofnonconformingproduct,
requirementsforthesuppliertonotifyAdvancedofchangesinproductand/orprocess
definitionand,whererequired,obtainorganizationalapprovalfornonconforming
productdisposition,requirementsforthesuppliertoflowdownapplicable
requirements, h. recordsretentionrequirements, i.
rightofaccessbytheorganization,theircustomer,andregulatoryauthoritiestoall
facilitiesinvolvedintheorderandtoallapplicablerecords,and
Advancedshallensureadequacyofspecifiedpurchaserequirementsbeforecommunicatingthemtosupplier.7.4.3VerificationofPurchasedProductAdvancedhasestablishedreceivinginspectionandotheractivitiesnecessarytoensurepurchasedproductmeetsspecifiedpurchaserequirements.Receivinginspectionusescertificatesofconformity,testreports,and/orvisualanddimensionalinspectiontoverifyproductconformity.Withoutexception,purchasedproductshallnotbeusedorprocesseduntilithaspassedreceivinginspection.Advanceddoesnotdelegateinspectiontosuppliers.
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- 23. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:IWherespecifiedbycontract,AdvancedscustomershallbeaffordedtherighttoverifyatthesupplierspremisesoratAdvancedspremisesthatsubcontractedproductconformstospecifiedrequirements.VerificationbythecustomershallnotbeusedbyAdvancedasevidenceofeffectivecontrolofconformitybythesupplierandshallnotabsolveAdvancedoftheresponsibilitytosupplyacceptableproduct,norshallitprecludesubsequentrejectionbythecustomer.7.5Production7.5.1ControlofProductionAdvancedplansandcarriesoutproductionundercontrolledconditions.Controlledconditionsinclude,asapplicable:
a.
theavailabilityofinformationthatdescribesthecharacteristicsoftheproduct,
b. theavailabilityofworkinstructions,asnecessary, c.
theuseofsuitableequipment, d.
theavailabilityanduseofmonitoringandmeasuringequipment, e.
theimplementationofmonitoringandmeasurement, f.
theimplementationofproductreleaseanddelivery, g.
accountabilityforallproductsduringproduction(e.g.,partsquantities,splitorders,
nonconformingproduct) h.
evidencethatallproductionandinspection/verificationoperationshavebeen
completedasplanned,orasotherwisedocumentedandauthorized, i.
provisionfortheprevention,detection,andremovalofforeignobjects, j.
monitoringandcontrolofutilitiesandsuppliessuchaswater,compressedair,electricity
andchemicalproductstotheextenttheyaffectconformitytoproductrequirements,
and k.
criteriaforworkmanship(e.g.,deburrorblendingsmoothingoutsteps),specifiedin
theclearestpracticalway(e.g.,writtenstandards,representativesamples,or
illustrations).Planningconsiders,asapplicable, a.
establishing,implementingandmaintainingappropriateprocessestomanagecritical
items,includingprocesscontrolswherekeycharacteristicshavebeenidentified,
b. designing,manufacturingandusingtoolingtomeasurevariabledata,
AS9100 UNCONTROLLEDIFPRINTED Page23of36
- 24. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I c.
identifyinginprocessinspection/verificationpointswhenadequateverificationof
conformancecannotbeperformedatlaterstagesofrealization,and d.
specialprocesses(see7.5.2).7.5.1.1ProductionProcessVerificationAdvancedprovidesfortheinspection,verificationanddocumentationofrepresentativeitemfromthefirstproductionrunofanewpartorassembly,orfollowinganysubsequentchangethatinvalidatesthepreviousfirstarticleinspectionresult.7.5.1.2ControlofProductionProcessChangesCOO,Programming/Planning,LeadMachineOperator,ProductionManager,VPManufacturing,Quality,ShippingManager,orValueStreamManagershavetheauthoritytoapprovechangestoproductionprocesses.Toensureproductconformity,Advancedshallvalidateproductionprocesses;equipment,tools,setupandsoftwareprogramspriortoproductionorafterchangeshavebeenmadethroughfirstpieceinspectionateachoperation.Softwareprograms,equipment,andprocesschangesshallbedocumentedonthejobtraveler.PermanentrevisionstothejobtravelershallbemadeinE2andthespecificchangesdocumentedinthecommentssection,sorevisionscanbetrackedthroughtheaudittrailfeature.Temporaryrevisionsmaybehandwrittenonthejobtravelerandmustbeinitialedanddatedbysomeonewithapprovalauthority.7.5.1.3ControlofProductionEquipment,ToolsandSoftwareProgramsProductionequipment,toolsandsoftwareprogramsusedtoautomateandcontrol/monitorproductrealizationprocesses,willbevalidatedpriortoreleasetoproductionandwillbemaintained.Productionequipmentshallbemaintainedinaccordancewithestablishedpreventivemaintenanceplansandmaintenanceshallbelogged.Holdingfixtures(vises,jaws,etc.),whennotinuse,shallbestoredindoors.Theyshallbelubricatedandinspectedasnecessarybeforeuse.7.5.1.4PostDeliverySupportAsofthisrevision,Advancedhasnocontractualrequirementsrelatingtopostdeliverysupport.Therefore,Advancedtakesexclusionfrom7.5.1.4;thisexclusiondoesnotaffectthe
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- 25. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:IabilityorresponsibilityofAdvancedtoprovideproductthatmeetscustomerandapplicableregulatoryrequirements.7.5.2ValidationofProcessesforProduction(SpecialProcesses)Validationdemonstratestheabilityoftheseprocessestoachieveplannedresults.Advancedshallspecifyarrangementsfortheseprocessesincluding,asapplicable
a. definedcriteriaforreviewandapprovaloftheprocesses, b.
approvalofequipmentandqualificationofpersonnel, c.
useofspecificmethodsandprocedures, d.
requirementsforrecords(see4.2.4),and e.
revalidation7.5.3IdentificationandTraceabilityProductisidentifiedbysuitablemeansthroughoutproductrealization.Advancedshallmaintaintheidentificationoftheconfigurationoftheproductinordertoidentifyanydifferencesbetweentheactualconfigurationandtheagreedconfiguration.Productstatuswithrespecttomonitoringandmeasuringrequirementsisidentified;nonconformingpartsareidentified(andsegregated)inaccordancewithADVCOS1204,ControlofNonConformingProduct.InspectionstampsarecontrolledinaccordancewithADVCOS1212,StampControlWheretraceabilityisarequirement,Advancedcontrolsandrecordstheuniqueidentificationoftheproductaccordingtotheleveloftraceabilityrequiredbycontract,regulatory,orotherestablishedrequirements.Advancedsystemprovidesfor:
a. identificationtobemaintainedthroughouttheproductlife; b.
alltheproductsmanufacturedfromthesamebatchofrawmaterialorfromthesame
manufacturingbatchtobetraced,aswellasthedestination(delivery,scrap)ofall
productsofthesamebatch; c.
foranassembly,theidentityofitscomponentsandthoseofthenexthigherassemblyto
betraced; d.
foragivenproduct,asequentialrecordofitsproduction(manufacture,assembly,
inspection)toberetrieved. AS9100 UNCONTROLLEDIFPRINTED
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- 26. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I
7.5.4CustomerPropertyAdvancedexercisescarewithcustomerpropertywhileitisinAdvancedscontroloruse.Advancedshallidentify,verify,protectandsafeguardcustomerpropertyprovidedforuseorincorporationintotheproduct.Ifanycustomerpropertyislost,damagedorotherwisefoundtobeunsuitableforuse,AdvancedwillreportittothecustomerandrecordsmaintainedinaccordancewithADVCOS1202,RecordsControl.Customerpropertymayincludeintellectualpropertyandpersonaldata.7.5.5PreservationofProductAdvancedpreservestheproductduringinternalprocessinganddeliverytotheintendeddestinationinordertomaintainconformitytorequirements.Asapplicable,preservationincludesidentification,handling,packaging,storageandprotection.Preservationalsoappliestotheconstituentpartsofaproduct.Preservationofproductalsoincludes,whereapplicableinaccordancewithproductspecificationsandapplicablestatutoryandregulatoryrequirementsprovisionsfor:
a. cleaning, b. prevention,detectionandremovalofforeignobjects, c.
specialhandlingforsensitiveproducts, d.
markingandlabelingincludingsafetywarnings, e.
shelflifecontrolandstockrotation, f.
specialhandlingforhazardousmaterials.
7.6ControlofMonitoringandMeasuringEquipmentAdvanceddeterminesthemonitoringandmeasurementtobeundertakenandthemonitoringandmeasuringequipmentneededtoprovideevidenceofconformityofproductinaccordancewithADVCOS1210,ControlofMonitoringandMeasuringEquipment.Section8:Measurement,Analysis,&Improvement8.1General
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- 27. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:IAdvancedplansandimplementsthemonitoring,measurement,analysisandimprovementprocessesneeded:
a. todemonstrateconformitytoproductrequirements, b.
toensureconformityofthequalitymanagementsystem,and c.
tocontinuallyimprovetheeffectivenessofthequalitymanagementsystem.
Thisincludesdeterminationofapplicablemethods,includingstatisticaltechniques,andtheextentoftheiruse.8.2MonitoringandMeasurement8.2.1CustomerSatisfactionAsoneofthemeasurementsoftheperformanceofthequalitymanagementsystem,Advancedmonitorsinformationrelatingtocustomerperceptionastowhethertheorganizationhasmetcustomerrequirements.Themethodsforobtainingandusingthisinformationaredetermined.Advancedcollectsfeedbackfromcustomersusingoneormoreofthefollowingmethodstomonitorandmeasurecustomersatisfaction:
a. correctiveactionrequests b. customercomplaints c.
customerprovidedperformancedata d. onTimedelivery e.
productconformity
Advancedhasdevelopedandimplementsaplanforcustomersatisfactionimprovementthataddressesdeficienciesidentifiedbytheaboveevaluations,andassessestheeffectivenessoftheresults.See5.6ManagementReview.8.2.2InternalAuditAdvancedconductsinternalauditsatplannedintervalstodeterminewhetherthequalitymanagementsystem:
a.
conformstotheplannedarrangements,totherequirementsofAS9100andtothe
qualitymanagementsystemrequirementsestablishedbyAdvancedand b.
iseffectivelyimplementedandmaintained. AS9100 UNCONTROLLEDIFPRINTED
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- 28. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:I
InternalauditsareperformedinaccordancewithADVCOS1205,InternalAudits.Advancedmaintainstheauthoritytooutsourcetheinternalauditingprocesstoacertifiedthirdpartyauditor.SeeappendixCInternalAuditing.8.2.3MonitoringandMeasurementofProcessesAdvancedshallapplysuitablemethodsformonitoringand,whereapplicable,measurementofthequalitymanagementsystemprocesses.Thesemethodsdemonstratetheabilityoftheprocessestoachieveplannedresults.Whenplannedresultsarenotachieved,correctionandcorrectiveactionistaken,asappropriate.Intheeventofprocessnonconformity,Advanced
a. takesappropriateactiontocorrectthenonconformingprocess, b.
evaluateswhethertheprocessnonconformityhasresultedinproductnonconformity,
c.
determinesiftheprocessnonconformityislimitedtoaspecificcaseorwhetheritcould
haveaffectedotherprocessesorproducts,and d.
identifiesandcontrolsanynonconformingproduct.
8.2.4MonitoringandMeasurementofProductAdvancedmonitorsandmeasuresthecharacteristicsoftheproducttoverifythatproductrequirementsaremet.Thisiscarriedoutatappropriatestagesoftheproductrealizationprocessinaccordancewiththeplannedarrangements.Evidenceofconformitywiththeacceptancecriteriawillbemaintained.Measurementrequirementswillinclude:
a. criteriaforacceptanceand/orrejection, b.
whereinthesequencemeasurementandtestingoperationareperformed, c.
requiredrecordsofthemeasurementresultsandatminimumindicationofacceptance
orrejection,and d.
anyspecificmeasurementinstrumentsrequiredandanyspecificinstructionsassociated
withtheiruse.
Whencriticalitems,includingkeycharacteristics,havebeenidentifiedAdvancedensurestheyaremonitoredandcontrolledinaccordancewithestablishedprocesses.
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- 29. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:IWhenAdvancedusessamplinginspectionasameansofproductacceptance,thesamplingplanisjustifiedonthebasisofrecognizedstatisticalprinciplesandappropriateforuse.Productisnottobereleaseduntilithasbeeninspectedorotherwiseverifiedasconformingtospecifiedrequirements.Recordsindicatetheperson(s)authorizingreleaseofproductfordeliverytocustomer.WhererequiredtodemonstrateproductqualificationAdvancedensuresthatrecordsprovideevidencethattheproductmeetsthedefinedrequirements.Productreleaseanddeliverywillnotproceeduntilalltheplannedarrangementshavebeensatisfactorilycompleted,unlessotherwiseapprovedbyarelevantauthority,andwhereapplicablebythecustomer.Advancedensuresthatalldocumentsrequiredbythecontract/ordertoaccompanytheproductarepresentatdeliveryandareprotectedagainstlossanddeterioration.8.3ControlofNonconformingProductAdvancedensuresthatproductwhichdoesnotconformtoproductrequirementsisidentifiedandcontrolledtopreventitsunintendeduseordelivery.Theresponsibilities,authorities,andcontrolsforcontrollingnonconformingproductaredefinedinADVCOS1204,ControlofNonconformingProduct.8.4AnalysisofDataAdvanceddetermines,collectsandanalyzesappropriatedatatodemonstratethesuitabilityandeffectivenessofthequalitymanagementsystemandtoevaluatewherecontinualimprovementoftheeffectivenessofqualitymanagementsystemcanbemade.Thisincludesdatageneratedasaresultofmonitoringandmeasurementandfromotherrelevantsources.Theanalysisofdataprovidesinformationrelatingto:
a. customersatisfaction(see8.2.1), b.
conformitytoproductrequirements(see8.2.4), c.
characteristicsandtrendsofprocessesandproductsincludingopportunitiesfor
preventiveaction(see8.2.3and8.2.4),and d. suppliers(see7.4).
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- 30. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:I8.5.1ContinualImprovementAdvancedcontinuallyimprovestheeffectivenessofthequalitymanagementsystemthroughtheuseofthequalitypolicy,qualityobjectives,auditresults,analysisofdata,correctiveandpreventiveactionsandmanagementreview.Advancedmonitorstheimplementationofimprovementactivitiesandevaluatestheeffectivenessoftheresults.8.5.2CorrectiveActionAdvancedtakesactiontoeliminatethecause(s)ofnonconformitiesinordertopreventrecurrenceinaccordancewithADVCOS1206,CorrectiveAction.Correctiveactionsareappropriatetotheeffectsofthenonconformitiesencountered.8.5.3PreventiveActionAdvanceddeterminesactiontoeliminatethecausesofpotentialnonconformitiesinordertopreventtheiroccurrenceinaccordancewithADVCOS1207,PreventiveAction.Preventiveactionsareappropriatetotheeffectsofthepotentialproblems.
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- 31. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
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Revision:IAppendixA:AdvancedProcessesandApplicableAS9100ClausesProcess
ApplicableAS9100Clause
8.5.2CorrectiveActionCorrective&PreventiveAction
8.5.3PreventiveActionDesignandDevelopment ExcludedInternalAuditing
8.2.2InternalAudits 4.1QMSGeneralRequirements
4.2DocumentationRequirements 5.1ManagementCommitment
5.2CustomerFocus 5.3QualityPolicy 5.4Planning
5.5.1Responsibility&Authority 5.5.2ManagementRepresentative
5.5.3InternalCommunication 5.6ManagementReview
6.1ProvisionofResources 6.2HumanResourcesManagement
6.3Infrastructure 6.4WorkEnvironment 7.1.2RiskManagement
7.1.3ConfigurationManagement 7.2.3CustomerSatisfaction
7.5.1ControlofProductionProvision
7.6ControlofMonitoring&MeasurementEquipment
8.1Measurement,Analysis&Improvement:General
8.2.1CustomerSatisfaction
8.2.3Monitoring&MeasurementofProcesses 8.4AnalysisofData
8.5.1ContinualImprovement 7.1PlanningofProductRealization
7.5.1.1ProductionDocumentation
7.5.1.2ControlofProductionProcessChanges
7.5.1.3ControlofProductionEquipment
7.5.1.4PostDeliverySupportManufacturing
7.5.3Identification&Traceability 7.5.4CustomerProperty
7.5.5Preservation 8.2.4Monitoring&MeasurementofProduct
8.3ControlofNonconformingProduct
7.2.1DeterminationofRequirementsContractReview
7.2.2ReviewofRequirements 7.4.1PurchasingProcessPurchasing
7.4.2PurchasingInformation 7.4.3VerificationofPurchasedProduct
7.5.3Identification&Traceability 7.5.4CustomerPropertyReceiving
7.5.5Preservation 8.2.4Monitoring&MeasurementofProduct
8.3ControlofNonconformingProduct
7.5.3Identification&TraceabilityShipping 7.5.5Preservation
8.3ControlofNonconformingProduct AS9100 UNCONTROLLEDIFPRINTED
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- 32. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:IAppendixB:MasterProceduresList
ADVCOSNo. Procedure AS9100Reference 1201 DocumentControl All 1202
RecordsControl 4.2.3 1204 ControlofNonconformingProduct 8.3 1205
InternalAudit 8.2.2 1206 CorrectiveAction 8.5.2 1207
PreventiveAction 8.5.3 ControlofMonitoring&Measurement 1210 7.6
Equipment 1211 SupplierSelection 7.4.1 1212 StampControl 7.5.3
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- 33. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227
Revision:IAppendixC:OutsourcedProcessesThefollowingprocessesareoutsourcedandcontrolledasindicated:
AcceptanceTesting:Onlyapprovedlabsareused.Alllabresultsmustbeaccompaniedbyacertificateor
testresultthatisreviewedbyQC.Whereapplicable,testsmustbeconductedaccordingtospecifications
referencedonthePurchaseOrder.
Calibration:OnlyapprovedcalibrationlabsareusedaccordingtoADVCOS1210ControlofMonitoring&
MeasurementEquipment.CertificatesmustprovideevidenceofstandardstraceabilitytoNISTandmust
meetalltherequirementsofsection7.6ofthisqualitymanual.
InternalAuditing:Contractinternalauditorsshallprovideevidenceofhavingattended,ataminimum,a
16hourASQ,RABQSA,orIRCAcertificationorequivalentcourse;furthermore,theserviceprovideris
subjecttoallothervendorevaluationandmonitoringandmustfollowinternalauditingproceduresas
required. Plating MaterialConversions SubContractMachining
SilkScreening Grinding,etc. AS9100 UNCONTROLLEDIFPRINTED
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- 34. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:IAppendixD:QualityObjectivesObjective
ObjectiveTarget MeasurementMethodIncreaseOnTime
Percentofdeliveriesmadewithinagreed 98%Delivery window
PercentoftotalsalesinrelationtoIncreaseSales Goal predeterminedgoal
Percentofscrap(atfinishedproductvalue)inReduceScrap 2%ofSales
relationtooverallsalesReduceReturns 5/monthand31/year
Monthlyandannualtotals AS9100 UNCONTROLLEDIFPRINTED Page34of36
- 35. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:IAppendixE:ProductionFlowChart AS9100
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- 36. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N.
Owasso,OK740554227 Revision:IREVISIONLOGRevision Date ChangesA
08/14/09 RevisedAS9100toSAEAS9100:2004(Revision
B).Correctedgrammarissues.Revisedorgchart
tohighlighttopmanagementmembers.Added communicationexamples.B
09/16/09 Removedtextfrompar.7.4.1andmadereference
toprocedure1211SupplierSelectionand EvaluationC 05/10/10
ChangedInCompliancetoCertifiedtoon coverpageD 07/26/10
Removedreferencetowithdrawnprocedure1209
andrevisedthetitleofprocedure1208toProcess ChangesandValidationE
05/13/11 RevisedtextinSection7.4.3ReceivingInspection.
WasReceivingInspectionusescertificatesof
conformityandtestreportscoupledwithvisual
anddimensionalinspectiontoverifyproduct.Is
ReceivingInspectionusescertificatesof
conformity,testreports,and/orvisualand
dimensionalinspectiontoverifyproduct.F 5/1/106/24/10
ALLAfullrewriteoftheQualityManualand QualitySystemtoAS9100RevC.G
7/11/11 ALLRevisedtomakemoreconcise.Contexthas notchanged.H 7/18/11
Addedi.changesthatcouldaffectthequality managementsystem.At5.6.2 I
8/3/11 Section7.5.1.3,revisedallmaintenance
(preventiveandnot)toreadmaintenanceshall belogged. AS9100
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