Afends - Redefining Customer Experience

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It all starts with hello!

Unzipped!

Afends Redefining Customer

Experience

Afends is an alternative lifestyle and fashion brand founded in 2005

It’s inspired by punk rock roots and devoted to free living attitude

Afends thrives on innovation, newness andcustomer service

Afends has proven how passion, dediction and customer care can transform a small idea into a massive hit

Hello!

Question everything

Hello!

Question yourselfPonder over the things you do

Think about the consequences of what you dohave on the environment

Hello!

It isn’t about the brand educating you, but more

about it encouraging you to educate yourself about

everything

Cassie Miller-CrispeAfends

Outstanding customer experienceThe customer is everythingMake them as happy as possible

Afends is always available through live chat, Facebook, Twitterand Instagram

Afends’ Dynamic Live Chat Accessibility

Helps to connect with the customersLets customers conversate with Afends whenever they want to

Offers a one stop solution for customers

An integrated element of the company that

Next steps

Keep in touch with customers

New ways to enhance the customers : ‘zine’ magazine

Allow customers to learn interesting and fun facts about Afends

Tell them all about the brand and the latest happenings

Customer experience is truly integrated in whatever this brand does, which is why it is successfully growing

Hello!

Afends really mastered the art ofBalancing team work

Creativity

Passion

Customer service

Whitepaper: Lessons from Global Fashion & Lifestyle Brands

We’d love to hear your thoughts #hellocustomer

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