Aligning Company & Employee Purpose

transcript

www.resonantinsights.com

Lake Washington HR Association – March 10, 2011

Aligning Company & Employee

Purpose Create a Culture of Inspired Growth & Employee Engagement

Clarity of

purpose

all parts … of a leader and individual contributors

Evoking passion

& excellence

… from within

Current State Science of Motivation Prescribed Solution

For Today 1

Current

$416 billion per year =

Cost of Lost productivity due to Disengaged Employees

Source: Gallup Organization’s Employee Engagement Survey, 2009

Shareholder Return

SOURCE: Hewitt Associates in 2009

SOURCE: BlessingWhite, Inc. Employee Engagement Report 2011.

Only 1:3 employees Worldwide are engaged

In your day-to-day operations…

Executives: Trust, communication, and culture.

Managers: Coaching, relationships and dialogue.

Individuals: Ownership, clarity, and action.

Data and Debate aside…

Change Grow

We don’t know what we don’t know

Good Bad

True bottom-line People are RESILIENT

Herb Kelleher

“I often wonder what would happen if we were to give Gen Y the license to reinvent

companies completely.”

Vineet Nayar

Vice Chairman and CEO HCL Technologies The fastest growing information services company in India.

Science of

Motivation

Autonomy: Urge to direct our own lives.

Mastery: Desire to get better and better at what matters.

Purpose: Yearning to do what we do in the service of something larger than ourselves.

Science of Motivation

Mismatch

“There is a mismatch between what science knows and what business does.”

(Intrinsic vs. Extrinsic Motivators)

Daniel Pink

Increasingly common practices

annual commitments (purpose) 360o feedback loops (mastery)

flexible hours (autonomy) ownership (autonomy)

training (mastery) strategic initiatives (purpose) coaching programs (purpose)

FACT: We reward the individual.

that’s good because… Accountability + Ownership = Results

Oh and one more… self-responsibility

You have control on your inner choices.

And when you don’t have control – speak up! (and stop blaming Management/others)

Choose the seeds you plant

Like it or not… you make a ripple.

Organization

Do your efforts create a storm?

Are you creating an INTENTIONAL ripple?

Prescribed

Solution

100% = 24 hours

Bill Gates, you and I… all have the same 24 hours.

Work/Life Balance is old news it’s about…

Balance

Hurry In the West

Hurry In the East

We all have the same 24 hours.

YOU choose what to put in your 24 hours

The extra 1%

comes through us and from others who support us.

Zappos Family Core Values “As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by: 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble”

Values Lead Strategy

A vision must feel impossible to achieve.

““The perfect search engine,” says co–founder Larry Page

To organize the world’s information and make it universally accessible and useful.

A mission must guide action and impact.

Who’s living it?

purpose autonomy mastery

Live their values. Others come to their training to learn from them.

Created a purpose driven culture, one employee at a time.

Welcome unconventional ways to innovate and create new products.

Peak Event

1. To begin, you felt it was IMPOSSIBLE or you doubted you could achieve it.

What’s a Peak Event?

2. You had an INTENSE DESIRE and choice to accomplish the desired outcome.

3. Now when you look back, that event is a REMINDER of what you accomplished.

Peak events can be… Athletic

Academic or

Artistic

My Peak Event

Context I was at a week long leadership training. On day 4 we had four

equally challenging ropes course exercises to participate in—

if we choose to.

Step 1: Intention: I really wanted to get 100% of

climbing a 50’ foot pole and grab the trapeze bar.

Step 2: Choice: It was my choice. No one was

“making” me do it.”

Step 3: Commitment: I spoke my intention

to the leader who supported me in accountability.

Step 4: Work: I had to climb the pole and not fall.

I had to step into action.

Step 5:

Power: It took a primal part of me to get my body on top of

the pole.

Step 6:

Integration: One breath, and the

pole stopped shaking.

Step 7:

Gift: Took my time to kinesthetically remember the

moment.

Leverage Peak Events

To evoke Purpose, Passion & Excellence

ONE individual contributor at a time.

Flow in Action

1 + 1 + 1 … = Integrated Team

When to apply peak events?

Setting annual commitments (purpose) Career planning (mastery)

Rewards & recognition (mastery) Leadership retreat (purpose)

Layoffs or fear of layoffs (purpose) Cross boundary collaboration (purpose)

Annual review (purpose) Innovation & creativity (autonomy)

Coaching (purpose) Mentoring groups (mastery)

Benefits of “The 101% Team”

#1. True collaboration.

#2. Individual self-responsibility.

#3. Focused attention to mastery.

#4. Greater retention.

#5. Grow brand value.

Remember only 1:3 Engaged Employees and…

Those that are ENGAGED stay for what they

Those that are DISENGAGED stay for what they

What’s next?

OUR EMPLOYEE ENGAGEMENT WORK

OUR OTHER SERVICES

Our request

#1. Invite us to conduct a peak event workshop

#2. Call us to discuss your needs.

#3. Sign up for our newsletter and social media.

Why Resonant Insights?

We inspire people to be their 101% best.

Thank You

www.ResonantInsights.com

bobby@resonantinsights.com

Aligning Company & Employee Purpose

Business