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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
AA Allstate Agent
AA Application Analyst
AAD Allstate Agency Distribution New organization created to support the Allstate Agency
distribution channel
AAP Adjusted Annual Premium The figure which represents what a policy's premium would
be if it was calculated on an annualized basis. For example,
if a policy effective January 1st has a $1000 premium and
had a $500 (charge) endorsement added on July 1st, the
policy's premium would be $1500 but the AAP would be
$2000. Used extensively in billing logic.
AAP Affirmative Action Plan A written set of measurements and specific
results-oriented steps that identify areas where women
and/or minorities are under utilized. A tool to assist
managers in reaching this goal.
ABC Activity Based Costing A project conducted in the Finance department to
determine how much each activity or transaction actually
costs. In other words, how much does it cost to issue a
line 11 renewal versus a line 55 endorsement versus a line
48 audit, etc. Costs can be broken down in various ways
to accommodate the different needs of different financial
and budget groups.
ABS Agency Business Services Agency Business Services (ABS) is a web-based
application that serves as the agents 'shopping cart' for
ordering Allstate Financial marketing materials.
AC Agency Compensation Gross pay earned by agencies and based primarily on a
percentage of new and renewal written premium. Also
included are production allowance credits plus awards.
ACA Attribute Certification Authority
ACAT Allstate Center For Assistive Technology
ACATS Automated Account Transfer Service System that automates and standardizes procedures for the
transfer of assets in a customer account from one
brokerage firm and/or bank to another.
ACATS can expedite account transfers by permitting
transfers to be accomplished in an automated environment.
NSCC developed ACATS in conjunction with the NYSE,
its Rule 412 Task Force Committee and the NASD to
address the industry?s need to reduce delays and
inconsistencies associated with manual processing.
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
Instruments handled by the system include equities,
corporate and municipal bonds, unit investment trusts,
mutual funds, options, cash and other investment
products.
ACE Allstate Component For The Enterprise
ACE Allstate Cost Estimator
ACF Agent Control File A component of Life/70.
ACIC Allstate Client Information Center
ACL Access Control List A way of specifying which users or group of users have
access to a system resource, such as a file or directory.
ACM Allstate County Mutual A company operated by Allstate in Texas, serving
specialty auto risks.
ACORD Agency-Company Organization For
Research And Development
Property and liability insurers formed this organization
which helps member companies develop recording
information standards. Allstate uses many ACORD forms
in various facets of the company.
ACORD Association For Cooperative Operations
Research And Development
Insurance industry's nonprofit standards developer.
Standards are a set of rules and guidelines that allow
companies to transact business electronically with agents
and other partners in the financial services market.
ACP Automated Claim Processor Claims
ACSQ Agent Customer Satisfaction
Questionnaire
ACT Affiliate Company Transfer Policy Conversion at renewal from a line 10 to a line 19 new
business policy.
ACT Agents Council For Technology
ACV Actual Cash Value Claims - The cost of replacing or restoring property at
prices prevailing at the time and place of the loss, less
depreciation. Another definition, the sum of money
required to replace property (less depreciation) that takes
into account physical wear and tear.
ADA Americans With Disabilities Act Became law in 1990, designed to provide legal protection
for persons with disabilities similar tot he protection that
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
federal law already provides against race, religion, national
origin and gender discrimination.
ADB Accidental Death Benefit This is a coverage which allows an additional payment to
be made in excess of the face amount of the policy if the
insured's death is caused by an accident.
ADBR Accelerated Death Benefit Rider
ADC Atlantic Data Center
ADE Application Development Environment
ADEPT Allstate Data Evaluation And Performance
Tracking
An underwriting assist mechanized renewal review system
which consolidated various Systems' review lists into one
common report.
ADIG Allcorp Data Information Guide
ADL Accelerated Development Lab The Accelerated Development Lab (ADL) is a
high-performance environment for controlling software
development projects that use non-standard systems
development processes or methods. ADL is a key part of
transforming our organization because it helps identify
best practices.
ADM Administrative Division Manager A manager in the Controller Department who reports to the
Controller. Manages the Administrative Division of the
Department.
ADM Allcorp Data Management
ADNT Agency Desktop For Windows NT
ADP Agency Development Process/Agency
Development Program
ADP Automated Data Processing
ADR Alternative Dispute Resolution Alternative Dispute Resolution is used instead of litigation
when settling a claim. For example, arbitration or
mediation.
ADR2 Agency Desktop Release 2
ADRF Allstate Dataset Request Facility
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
ADS Auto Development Summary
ADT Abstract Data Type Abstract Data Type defines both the representation and
operations of a data type.
ADT Atlantic Daylight Saving Time
ADW Allcorp Data Warehouse
AEA Agency Expense Allowance
AEZP Allstate Easy Pay Plan
AEZPD Allstate Easy Pay Plan Discount
AFA Allstate Financial Agents
AFD Allstate Financial Distributor
AFIS Allstate File Information System A mechanized system that replaces the paper policy file for
Line 10 auto policies. It provides visual displays, detailing
coverages, vehicles, drivers, claims, cross indexes and
policy changes.
AFP Advanced Function Printing The ability of program products to use the
all-points-addressable concept to print text and graphics
on a printer.
AFR Auto File Review Claims
AFS Allstate Financial Services May be referred to as a distribution 'channel' by other
areas within the Allstate Financial organization, However,
it is a legal entity.
AFSB Allstate Federal Savings Bank Name now changed to Allstate Bank. Allstate's consumer
deposit, loan, and trust services bank launched on the
Internet October 1, 2001.
AFT Allstate Financial Technology
AG Agency Gateway
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
AGB Agent Group Banking
AGI Accelerated Growth Initiative
AGS Agency Gateway Site
AHIS American Heritage Insurance Services
AHL American Heritage Life
AHP Agent Home Page
AI Allstate Indemnity Normally policies for non-standard auto risks (except
Texas, California and new Jersey) are sold under the
Allstate Indemnity Company. This enables marketing
strategies and rates to be specifically tailored to this
unique market.
AI Artificial Intelligence A variety of types of information systems that emulate
human thinking.
AIC Allstate Insurance Company
AIC Associate In Claims
AICRA Automobile Insurance Cost Reduction Act
AIF Agent Information File A file containing agent's information used by RALIE
AIM Associate In Management
AIN Advantis Information Network
AIP Additional Interested Party A term used to describe individuals or entities, other than
the insured, who have some stake in a policy. This is
sometimes best indicated by who gets a copy of a policy
besides the insured. Examples of AIP's include LPC's.
mortgagees, certificate holders, etc.
AIP Automobile Insurance Plan
AIPC Automobile Insurance Plan Centers
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
AIPR Agent Income Progress Report A report summarizing an agent's compensation, by product
line, for monthly, quarterly and year-to-date results.
AIPSO Auto Insurance Plan Service Organization
AIR Additional Insured Rider Option on Universal Life Product which provides
additional term insurance for your spouse at the same rates
of the Insured under Allstate's Level Best Gold or Platinum.
It remains in force as long as you continue the coverage or
until your spouse reaches age 95, if earlier. It can be
converted to permanent coverage regardless of your
spouse's health at the time. The rider can also be taken out
for another close family member, such as a parent, sibling,
child, or grandchild. Only one Additional Insured Rider
may be added per policy.
AIS Agency Impact System
AIS Allstate Information Security
AKA Also Known As
AKDT Alaska Daylight Saving Time
AKST Alaska Standard Time
ALAE Allocated Loss Adjustment Expense International
ALC Allstate Learning Center
ALE Additional Living Expense The coverage that pays for the increased expense of living
while the insured's residence is being rebuilt or repaired
after damage from an insured peril. Used in Claims.
ALE Allstate LAN Extension
ALG Allstate Leadership Group
ALIC Allstate Life Insurance Company
ALM Asset Liability Matching
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
ALN Allstate Learning Network
ALNY Allstate Life Insurance Company Of New
York
ALSC Allstate Life Service Center
AM Agency Manager
AMP Area Management Policy The area management policy describes an organization?s
policies for conducting project management efforts. The
AMP provides the area standard processes to be followed
for software development, the area standard methods to be
used, and the area standard approach to be followed for
each activity, including project schedules, organization,
and resources.
AMPS Automated Mechanized Pursuit System A mechanized Underwriting program that identifies
potentially erroneous auto new business rating
classifications based on information contained on the
application.
AMS Allstate Measurement System Allstate Measurement System is a decision support
application for Customer Satisfaction Measurement System
(CSMS) and Agent Customer Satisfaction Questionnaire
(ACSQ) that includes ad hoc query and structured On-Line
Analytical Processing (OLAP) analysis using Essbase,
AMS Average Monthly Sales
ANA Allstate Networking Agency
ANJ Allstate New Jersey
ANSI American National Standards Organization A standards organization in the US which is well known for
their language compiler and SQL standards.
ANSI X12 American National Institute Accreditations
Standards Committee 12
AOR Application Owning Region In a CICSPlex configuration, a CICS region devoted to
running applications.
AOR Area Of Responsibility Refers to Allstate Protection Technology?s new
organizational alignment as an Area of Responsibility
(AOR) within the Protection Business. Generally speaking,
each AOR represents a distinct segment or stream of work.
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
AP Accounts Payable The debts shown on a buyer?s balance sheet when goods
or services are purchased on open account. Usually a
current liability
APA Average Per Agent
APAC AHIS Premium And Claims Systems
APCC Allstate Policy And Compliance
Curriculum
APCC Allstate Print Communications Center Allstate's Company owned supply center located near
Home Office in Wheeling, Illinois.
APECS Abandoned Property Escheatment And
Compliance System
APEX Abandoned Property Escheatment A collection system of abandoned monies for the State
governments.
API Application Programming Interface A set of rules and functions written by a software
developer to facilitate interaction between the developer's
application and other programs.
APK Allstate Product Knowledge
APL A Programming Language Language used by many end users to help derive
information from various databases.
APL Agent Promise Line
APM Accounting Procedures Manual
APS Auto Prospecting And Selling
APT Allstate Protection Technology
APTF Allstate Program Transmittal Facility On line facility used to transmit programs, maps, JCL, bind
jobs, tapes, etc. to the field.
AQT Advanced Quoting Tool
AR Accident Report Claims - A form which may be required by the state,
insurance companies or other applicable parties containing
the details of an accident.
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
AR Assigned Risk do not qualify for voluntary PPA are placed with an
insurance carrier. The carrier assumes fill financial
responsibility for all premiums (rates are preset), losses and
expenses of AR business.
ARB Application Review Board A TSS Project Coordination process component that
interacts with the TSS Project Implementation Team to
facilitate project objectives and provides direction
regarding the technical and operational attributes of a
project.
ARCS Allstate Rate Comparison System A mechanized database that contains auto and homeowner
rates for Allstate and major competitors. It enables
Allstate rates (current and proposed) to be compared with
those of competitors.
ARES Allstate Reinsurance System
ARG Architecture Review Group Architecture Review Group reviews architecture issues and
recommendations within Claims Technology Services.
ARP Address Resolution Protocol Protocol within TCP/IP that is used for routing data
packets in a distributed network.
ARP Associate In Research And Planning
ARPC Allstate Research And Planning Center
ASC Allstate Service Center
ASCII American Standard Code For Information
Interchange
A standard developed by the American National Standards
Institute (ANSI) to define how computers write and read
characters.
ASE ALERT System Engineer
ASE Allstate Strategy Enablement Wave 1 is the first planned release of ASE, scheduled for
mid-2001. The 90 Day Effort is the first step of the ASE.
ASIC Allstate Service/Information Center
ASIST Application Services Information Security
Team
This team functions as a liaison to the Allstate Information
Security (AIS) organization and assists in the propagation
of and compliance to enterprise security standards
ASP Active Server Pages
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
ASP Application Service Provider
ASPO Agency Support Project Office
ASRS Agency Sales And Retention System
AST Atlantic Standard Time
ASU ALSTAR Support Unit
ASW Accident Surcharge Waiver
AT Acceptance Test The function where a project or system inquiry is tested in
a stand alone environment to satisfy user acceptability.
Sometimes involves regression testing and negative
testing.
ATDC Atlantic Data Center
ATF After The Fact The purchase of a good or service from an outside vendor
without first obtaining proper management approval.
ATF Attach To File
ATI Automatic Transaction Initiation A term used to describe the automatic initiation of a CICS
transaction by the system. This term is commonly used in
conjunction with the ALERT to ECLiPSe feedback file.
ATM Agency Training Manager
ATM Asynchronous Transfer Mode Local and wide area network (LAN/WAN) scheme using
53-byte fixed cell relay transport technology, running at
speed of 150Mbps and up.
ATM Automated Teller Machine Used by banks to provide automated banking transactions
to the public.
ATP ALERT Teleprocessing A procedure whereby data is transmitted electronically via
telephone lines between two locations.
ATS ALERT Telecommunications System System which allows communication in the form of
messages between a MCO and other MCO's all Zone
Offices, Regional Offices and Home Office.
ATS Allstate Teleservices
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
ATSC Allstate Technology Service Center
AURES Allstate Underwriting Risk Evaluation
System
A mechanized tool used by Underwriting to aid in risk
selection and quality evaluation of auto new business. All
new auto business is coded for AURES (17 factors).
AV2D Audio Video To The Desktop
AVP Assistant Vice President
AVT Allowed Value Table
AWD Allstate Workplace Division
AWS Agency Web Site The Agency Web Sites project (AWS) was highly
complex. It gave Allstate agents their own unique Web
presence -one that not only provided contact information
but one that also reflected their particular marketing needs.
AXS Auto Cross Sell Marketing requested that HDS Interfaces modify the
Customer Care Center (CCC) pre-registration process in
preparation for a marketing campaign designed to increase
customer traffic to the CCC. A vendor (ChoicePoint) was
providing a file that contained data used for the
pre-registration process. Marketing requested that the
HDS Interfaces processes be changed to obtain the data
from an extract file or staging table from the IMPACT
application (which was populated by data received from
ChoicePoint). This would eliminate redundant data
purchases from ChoicePoint and would allow the extraction
of data specific to the marketing campaign.
AeP Allstate eProject
B&T Build And Test
B/D Broker Dealer Any individual or firm, other than a bank, which is in the
business of buying and selling securities for itself and
others. Called an agent or broker when buying securities
and a principal or dealer when selling them. Broker /
dealers must register with the SEC as well as with the
states in which they conduct business.
BA Basic Auto One of the types of auto policies sold through Allstate
agents and agencies (Line code 10).
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
BA Business Analyst
BAA Business Area Analysis A stage in the Information Engineering Methodology
(IEM) in which a detailed analysis of both business
information and business processes are performed for a
particular area.
BAP Business Auto Policy The designation given to the most common auto policy for
business by ISO.
BATS Business Aligned Technology Strategy
BCD Business Context Diagram Shows all the main business functionality within a
business and external components with which the
business interacts.
BCI Business Change Implementation The purpose of the Business Change Implementation
course is to develop employees' ability to apply business
change implementation principles, techniques and tools to
their consulting processes, projects and job functions.
This offline activity is a 2 day workshop at Home Office,
and can be accessed through the LRN.
BCP Business Continuity Planning
BCS Broadcast Server
BD Broker Dealer Any individual or firm, other than a bank, which is in the
business of buying and selling securities for itself and
others. Called an agent or broker when buying securities
and a principal or dealer when selling them. Broker /
dealers must register with the SEC as well as with the
states in which they conduct business.
BDAM Basic Direct Access Method An access method used to directly retrieve or updates
particular blocks of data on a DADS.
BDCDC Broker/Dealer Compliance and Distributor
Contracting
AFT will develop a user-friendly database for the
Broker/Dealer Compliance and Distributor Contracting
team to add, update and monitor selling agreement data via
Intranet. This new online database will be able to capture
key information: firms/producers, selling agreements,
products, and commissions in a consistent manner across
five channels: Putnam, AIM, LBL, Allstate Agent &
Banking. It will consolidate all BD/CDC data for input and
reporting of broker/dealer selling agreements, banking
relationships, commissions, & other misc. broker/dealer
information in one centralized location.
BDI Behavioral Description Interviewing
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
BDS Business Data Steward
BI Bodily Injury Claims; Underwriting; Quotes - Insurance protection
against loss from legal liability for injury to another person
in an automobile accident. Also see Liability Limit.
BI Business Insurance The business entity of Allstate or a very general term for
the type of insurance Allstate sells (versus personal lines
insurance).
BI Business Intelligence
BIB Bodily Injury Benefit Claims - See Uninsured Motorist Coverage
BIG Business Information Group A field-tested background investigation company
specializing in the screening of financial services
professionals. LBL uses this company to perform
background checks for prospective agents.
BII Business Impact Index
BIOS Basic Input/Output System The BIOS is what's coded into a PC's ROM to provide the
basic instructions for controlling system hardware. The
operating system and application programs both directly
access BIOS routines to provide better compatibility for
such functions as screen display.
BITS Banking IXXX Technology Secretariat
BM Boiler And Machinery Line code 36 - A line of insurance which covers boilers and
machinery. This includes large air conditioning units, large
furnaces, boilers, electrical boards and other similar heavy
equipment.
BMS Basic Mapping Support A part of CICS that aims to simplify the handling of screen
layouts by interpreting input terminal data streams, and
converting output data to terminal data stream format.
BOAT Branch Office Agent Table The BOAT deck is the term used describing the list of
agents used to sell Allstate business. This is mainly
Allstate agents but includes some independent agents or
brokers as well.
BOB Book Of Business A term used to describe those policies sold or assigned to
an agent or agency.
BOB Business Object Broker Used for message brokering
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
BOP Business Owners' Policy Line code 50, 55 - A policy issued to smaller business
owners which covers a variety of perils.
BOP Business, Outlook, Personal
BPA Business Process Automation The automation of complex business functions beyond
traditional data manipulation and record keeping activities.
BPP Business Package Policy Line code 52 - A policy issued to medium and large
business owners and covers a wide variety of perils.
BPR Business Process Re-engineering A process where developers participate in a company-wide
evaluation to re-engineer the business processes. This
process tends to radically change IS organization, clarify IS
priorities and redefines the processes that information
applications will support.
BPS Better Prospecting And Selling
BR Business Recovery
BR Business Representative
BR Business Resumption
BRAP Business Relationship Account Partner Establish a primary point of contact for business clients
and to drive end-to-end client support and total client
satisfaction. Fully understand entity-wide and business
unit operations, strategies, goals, and objectives. Ensure
effective communication to TSS across boundaries.
BRM Business Relationship Management Business Relationship Management plays a key role in
bringing together the business clients and Technical
Shared Services (TSS) to optimize our investment in
information technology and create sustainable competitive
advantages.
BRMA Brokers And Reinsurance Marketing
Association
A forum which studies the issues and challenges that face
treaty reinsurers.
BRP Business Resumption Planning
BRSC Blue Ridge Support Center
BT Burglary And Theft A type of crime insurance (along with Fidelity and Forgery)
that business owners can obtain to cover missing items via
forced and unforced entry by a non-employee.
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
BTAM Basic Telecommunications Access
Method
An access method that permits read/write communication
with remote devices.
BTB Business To Business
CA Claim ALERT Mechanized and Manual procedures for processing of the
claim statistical data, accounting for claim transactions and
reporting of statistics to management; also provides
customer service support facilities
CA Client Activity
CA Commercial Auto Line code 11, 15, 17, 38 - A type of auto policy sold by
Allstate agents.
CA Computer Associates Inc
CA Cost Allocation
CAB Commercial Account Bill The term used to describe two or more policies grouped
together for billing purposes.
CAC Commercial Accounting Center The field department which handles the accounting
functions such as booking, cash processing ,account
reconciliation, billing, etc.
CAC Credit After Closure A credit transaction (e.g., subrogation, salvage) on a claim
coverage that has already been closed.
CADB Claim Active Database IMS Database which stores information on the claim.
Represents similar information that is copied from the
Customer Database as well as informational details unique
to the claim.
CADE Component Architecture And
Development Environment
CAFE Chicagoland Association For Erwin Users
Group
CAFEUS Chicagoland Association For Erwin Users
Group
CAM Certified Agency Manager
CAM Claim ALERT Manual
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CAM Claims Agency Manager
CAO Contract Administration Officer
CAPM Certified Associate In Project Management
CARN Cancellation, Affiliate Company Transfer,
Renewal and Non-Renewal
A corporate initiative launched in 1997.
CAS Customer Activity Summary
CASE Computer Aided Software Engineering Collection of tools and techniques which, when combined
with methodology, apply greater engineering rigor to the
application development life cycle and provide the
potential for gains in programmer productivity with
reduced long-term maintenance costs.
CAT Catastrophe Claims - An unforeseen event such as a hurricane,
hailstorm, tornado, conflagration, earthquake or flood,
causing large amounts of related damage.
CBA-IPI CMM Based Appraisal For Internal
Process Improvement
CBIP Certified Business Intelligence
Professional
CBIZ Claim Business Integration Strategy
CBO Client Business Object
CBOE Client Business Object Extent
CBS Customer Billing System
CBT Computer Based Training A method or vehicle of training utilized at Allstate where
an employee can take a specific course on his/her own
terminal where time and results are automatically recorded
with a training coordinator.
CC Client Component
CC Commercial Crime Line code 35 - The line of business which covers perils
such as employee dishonesty, forgery, theft, burglary, etc.
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CC Customer Claims
CCA Citrix Certified Administrator
CCB Configuration Control Board A key to effective change control which oversees the
planning and implementation of changes. Made up of a
Team Leader, Project Coordinator, Configuration Manager.
CCC Customer Care Center Enhancement to the Customer Care Center Registration
process to return two User ID suggestions in the case
where the desired User ID already exists in the CCC
registration table.
CCD Census County Division A statistical subdivision of a county, established and
delineated cooperatively by the U.S. Census Bureau and
state, local, and tribal officials for data presentation
purposes. CCDs have been established in 21 states that
do not have minor civil divisions suitable for data
presentation; that is, minor civil divisions have not been
legally established, do not have governmental or
administrative purposes, have boundaries that are
ambiguous or change frequently, and/or generally are not
well known to the public.
CCDB Current Carrier Database
CCEA Citrix Certified Enterprise Administrator
CCI Customer Contact Indicator
CCIE Cisco Certified InterNetwork Expert
CCM Conversational Claim Manual
CCNA Cisco Cerified Network Associate
CCNA Citrix Certified InterNetwork Associate
CCNP Cisco Certified Network Professional
CCO Commercial Claim Office
CCP Certified Computing Professional
08/16/2004 3:24 pm Page 17 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CCP Commercial Claims Processing A center which exclusively handles commercial claims.
CCPI Critical Customer Payment Information
CCPR Claim Core Process Redesign
CCPS Commercial Claim Processing System An online system used primarily by the commercial claim
offices to process claims.
CCRS Customer Contact Response System
CCS Conversational Claim System
CD Certificate Of Deposit A savings certificate entitling the bearer to receive interest.
CDs are generally issued by commercial banks; a CD bears
a maturity date and a specified interest rate, and can be
issued in any denomination
CDB Claims Database
CDB Corporate Database
CDB Customer Database IMS database which stores information on the policy
holder such as name, address, policy type, policy number,
mechanization status, coverages, etc.
CDF Channel Definition Format Microsoft's XML-based file format for the description of
channel information.
CDIRA Cash Developer Individual Retirement
Account
CDMP Certified Data Management Professional
CDP Census Designated Place A geographic entity that serves as the statistical
counterpart of an incorporated place for the purpose of
presenting census data for an area with a concentration of
population, housing, and commercial structures that is
identifiable by name, but is not within an incorporated
place.
CDP Certified Data Processor The designation one can achieve wafter passing a national
test covering a core of six topics (plus some specialties) of
data processing knowledge.
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CDROM Compact Disk Read Only Memory the home entertainment CD's) to store great quantities of
data and read by a CD player adapted to a PC. Generally
used by the high-tech community because CD-ROMS's
can hold vast amounts of non-changeable data such as
scientific standards, formulas, etc.
CDS Casualty Development Summary
CDT Central Daylight Saving Time
CDU Customer Development Unit
CE Continuing Education A training program developed by the Securities
Industry/Regulatory Council covering compliance,
regulatory, ethical, and sales practice standards which is
required for maintaining a 'Registered Representative'
license.
CEA California Earthquake Authority Claims
CEM Claims Education Manager
CF Commercial Fire (Line Code 61) A line of insurance which covers not only loss by fire but
other perils such as business interruptions and builders
risk.
CFQ Customer Focused Quality
CFR Certificate Of Financial Responsibility Claims, Underwriting - Certificate showing sufficient
coverage from an insurance company. A CFR satisfies the
requirement to furnish proof of financial responsibility.
CFS Client File System - CFS - A sub-system of ATLAS which stores customer
and policy information for all Allstate customers (Life,
Commercial, PP&C).
CI Configuration Item
CI Customer Index
CIA Customer Insurance Associates
CIAB Council Of Insurance Agents & Brokers
08/16/2004 3:24 pm Page 19 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CIB Central Index Bureau Bodily Injury and Theft claims and develops reports for the
subscribing member insurance companies for thief use and
benefit.
CIC Allstate Client Information Center
CIC Customer Information Center
CIC Customer Interaction Channel
CICS Customer Information Control System Enterprise - A family of IBM licensed programs. CICS is a
general-purpose data communication or transaction
processing system. Running on suitable processors, CICS
products can support a network of many thousands of
terminals.
CID Customer Information Documents
CIDM Certified Insurance Data Manager
CIDUG Commerical Insurance Department
Underwriting Guide
CIECA Collision Industry Electronic Commerce
Association
CIECA Collision Industry eCommerce Association
CIF Coverage In Force The number of exposures generated by the prior month PIF
(EOM). For property it is equal to PIF (BOM). For auto it
is equal to the number of cars carrying a specific coverage
at the beginning of the month.
CIGA California Insurance Guarantee Fund The surcharge collected on most lines of insurance in
California. This state mandated fund usually alters the tax
rate by line each year it is in effect.
CII Configuration Item Index
CIO Chief Information Officer The person in charge of an Information Systems
department. Formerly called a Vice President these people
have taken on new importance as information plays a
bigger role in running a business.
CIP Client Insurance Professional
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CIR Customer Insurance Representatives
CIRT Critical Incident Response Team
CIS Commercial Information System
CIS Customer Information System
CLIEDIS Canadian Life Insurance EDI Standards
CLIST Command LIST Series or group of TSO commands that can be executed
with one command instead of being entered serially or one
at a time.
CLTR Children's Level Term Rider
CLU Chartered Life Underwriter An insurance education program conducted by the
American College of Life Underwriters.
CLUE Comprehensive Loss Underwriting
Exchange
A system developed by the insurance industry to share
auto claim loss data. CLUE is used by underwriting to
evaluate risk.
CM Configuration Management
CMC Claim Money Control File A mechanized computer file employed by Claim ALERT
system for retention of dollar controlled (and certain non
dollar controlled) transactions which contain errors and
cannot be posted.
CMF Customer Management Framework
CMM Capability Maturity Model
CMM Claim Master Menu Located on CICS, provides the ability to perform different
functions such as taking losses, establishing a password,
retrieve a claim number or policy number, etc.
CMO Claims Management Organization
CMP Configuration Management Plan
CMR Claim Master Record Claims - The unique record that identifies a loss
occurrence. The CMR is a combination of claim information
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
and policy detail matched with a policyholder identity.
CMS Codes Management System Enterprise Data Management
CMd Configuration Management For
Documents
CNI Claim Numbered Invoice
CNS Common Name Space CNS is a logical data structure. It defines an Enterprise
vew and common structure of data as an integration
vehicle between separate application systems.
COBOL Common Business Oriented Language The programming language most commonly used in
Business Insurance systems. The forerunner of COBOL II.
COD Cash On Delivery
COE Center For Organization Effectiveness
COE Center Of Expertise
COI Cost Of Insurance Actual cost to the company to insure an individual.
COL/COF Choice of Law/Choice of Forum
COLI Corporate-owned Life Insurance
COLL Collision Coverage Protection against loss resulting from any damage to the
policyholder's vehicle caused by collision with another
vehicle or object, or by the upset of the insured's car,
whether it was the insured's fault or not. Also see
Deductible.
COM Component Object Model
COM Consulting Operations Management
COMP Comprehensive Coverage Insurance protection against damage to the policyholder's
vehicle not caused by Collision (i.e., theft, fire, falling
objects, vandalism, etc.) . Also included is damage
resulting from collision with a bird or animal and all glass
breakage as a result of Collision. Also see Deductible.
08/16/2004 3:24 pm Page 22 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
COMTI Component Object Model Transaction
Integrator
COR Claim Organization Repository
CORBA Common Object Request Broker
Architecture
COS Consulting Operations Service
COSE Common Open Software Environment The COSE organization founded to provide a common
desktop, communications environments, object
technology, graphics libraries and system administration
tools across multiple UNIX versions.
COTS Commercial Off-The-Shelf Used to describe purchased packaged solutions
CP Customized Policy
CPA-PMO Commercial/Property/ALERT-Project
Management Office
CPAT Claim Payment Analysis Tool
CPCI Critical Customer Payment Information
CPCU Chartered Property And Casualty
Underwriter
The designation one can achieve by passing a battery of
national test covering ten areas of business insurance.
CPIC Continuous Process Improvement Center
CPL Comprehensive Personal Liability Claims
CPMS Claim Performance Management System
CPR Core Process Redesign
CPR Customer Protection Review
CPS Commercial Prospecting And Selling
CPU Central Processing Unit Enterprise - That part of the Central District Claim Office
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
which is responsible for processing HH, JJ and ZZ claims
via the 'mechanized' processing system.
Also, The part of the computer which reads the programs
and performs the designated functions by adding,
subtracting, comparing, changing memory and determining
which instruction in a program should be executed next.
CPU Centralized Processing Unit The segment of a general purpose computer that controls
the interpretation an execution of instructions. It does not
include interface, main memory or peripherals, but it
controls input and output units and auxiliary attachments.
CQAA Chicago Quality Assurance Association CQAA was established in 1984 to promote software quality
principles and practices within Chicago-area companies.
CQAA provides a forum for information professionals to
present and discuss software quality and process
management within information systems, technology, and
services.
CQM Certified Quality Manager
CR Change Request
CR Comparative Rating
CRA Certificate Revocation Authorities
CRA Customer Report Administrator This individual works at one of the Claim Service Centers
obtaining loss data from the customer. This can be either a
direct call from the customer or as a result of a promise line
being generated from the agent location.
CRD Central Registration Depository A computerized system in which NASD maintains the
employment, qualification, and disciplinary histories of
more then 400,000 securities industry professionals who
deal with the public. A CRD Number uniquely identifies a
securities industry professional.
CRD Customer Requirements Document
CRE Computer Related Expense
CRF Claim Reference File A card index System maintained alphabetically by
Insured's last name, and prepared when a new claim is set
up. It contains claim number and date of loss and serves
as a file reference source for unnumbered mail, telephone
inquiries and new loss reports.
08/16/2004 3:24 pm Page 24 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CRM Customer Relationship Management customer-centric is all facets.
CRMS Customer Relationship Management
System
CRO Commercial Regional Office
CRRS Check Registry And Reconciliation System
CRS Commercial Receivable System The application used to process most accounting
functions. It handles all of the agency bill for Northbrook
and many of the billing functions for the Allstate book of
business.
CSA Claim Severity Analysis Claims - This report, a valuable source of information for
the Marketing Claim Manager concerning probable future
conditions, statistically records the performance of an
office under its claim numbers.
CSA Claims Services Area
CSAR Configuration Status Accounting Report The mechanism by which the state of controlled
Configuration Items are reported.
CSC Claim Service Center Claims - The Claim Service Center (CSC) is a centralized
office that initiates the Loss Reporting Process.
CSF Claim Strategic Framework
CSF Consolidated Status Facility
CSF Critical Success Factors
CSIO Centre For The Study Of Insurance
Operations (Canada)
CSL Combined Single Limit
CSM Claim System Manual
CSM Claims Service Manager
CSMD Centralized Strategic Marketing Data
08/16/2004 3:24 pm Page 25 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
CSMS Customer Satisfaction Measurement
System
CSP Cross System Product
CSPIN Chicago Software Process Improvement
Network
The Chicago SPIN is a leadership forum for the free and
open exchange of software process improvement
experiences and practical ideas. We promote achieving
higher levels of process maturity, software quality and
mutual respect. Companies, academic institutions,
government organizations and individuals are invited.
CSQA Certified Software Quality Analyst
CSQE Certified Software Quality Engineer
CSR Claim Service Representative Claims - A member of the Claim Service Unit responsible
for performing the duties outlined in the definition for CSU.
CSR Customer Service Representative A person who receives telephone class from agents and
customers regarding questions about policies.
CSRP Customer
Satisfaction/Retention/Profitability Report
An agency base report detailing Premium, Retention, Loss
and Customer Satisfaction measurements by line of
insurance. Whenever a CSRP number is displayed in
MMIN, the results are always on a Calendar Year basis.
CSS Cascading Style Sheets A means of defining certain document elements
(paragraphs, headings, fonts, colors, positioning,
backgrounds) with style rules insetad of additional markup
tags.
CSS Claim Customer Service Claims
CST Central Standard Time
CSTE Certified Software Test Engineer
CSU Claim Service Unit Claims - The unit whose personnel, CSR's, handle the
majority of the phone calls in the Claim Office These
people are specially trained to: handle claim status
inquiries, complete new loss reports, set up drive-in
appointments, make field assignments, etc.
CT Collaborative Technologies
CTIP Crytographic Technology Implementation An enterprise-wide AIS initiative to provide crytographic
08/16/2004 3:24 pm Page 26 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
Program services and technologies.
CTR Consent To Rate
CTS Claim Technology Services
CU Casualty Unit The group of functional personnel charged with the
investigation and settlement function for claims involving
injuries, i.e., the Casualty Unit Manager (CUM), Casualty
Evaluator, Casualty Supervisors, Casualty Adjusters.
CUG CMM (Capability Maturity Model) Users
Group
CUI Common User Interface
CUM Casualty Unit Manager
CUPID Customer Protocol Interface Dashboard
CW Countrywide
CWA Claims Closed With Amount Claims
CWA Closed With Amount A claimant/coverage or claim closed with a loss payment
charged to it. Expense payments are not considered in
making the 'Closed With Amount' determination.
CWP Closed Without Payment Claims - A claimant/coverage or claim closed with no loss
payment made. If no payment of any kind is made or only
an expense payment is made the coverage or claim is still
considered as 'Closed Without Payment'.
CobiT Control Objective For Information And
Related Technology
The policies, procedures, practices and organizational
structures designed to provide reasonable assurance that
business objectives will be achieved and that undesired
events will be prevented or detected and corrected.
DA Data Administration
DAC Deferred Acquisition Cost
DAC Discretionary Access Controls
08/16/2004 3:24 pm Page 27 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
DAE Drop At Expiration a cancellation letter not offering to renew, such as items
dropped through LEW.
DASD Direct Access Storage Device Direct Access Storage Device describes a computer disk
drive which contains varying amounts of space and may
be accessed directly through a system catalogue.
DB Data Base
DB2 Database 2 An IBM licensed program. DB2 is a full function relational
database management system, that presents a data
structure as a table, consisting of a number of rows (or
records) and a number of columns.
DBA Data Base Administration
DBA Data Base Administrator The person responsible for creating and maintaining the
integrity of any given data base (usually IMS or DB2).
DBA Doing Business As Enterprise - usually, the name of the business, Individuals
and Partnerships usually operate a business under a
business name. For example, if Susan Jacobs owns and
operates Barns Galore, the DBA name would be: Susan
Jacobs DBA.
DBD Database Definition Database Administrators - describes the information
needed to create a database file.
DBL Disability Benefits Liability (Line code 23) A line of insurance sold exclusively in the state of New
York. Similar to WC but more of an excess coverage to
WC.
DBM Database Marketing
DBMS Database Management System System software that enables end users or application
programmers to share data. DBMSs are generally also
responsible for integrity, data access control and
automated rollback/restart/recovery.
DBO Death Benefit Option
DBO Desired Business Outcome
DC Data Center There are three field Data Centers throughout the country
plus one in Home Office. They process all accounts
payable, payment processing, customer service and agent
service and data processing needs.
DCE Distributed Computing Environment The DCE from OSF provides remote procedure calls,
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
security, consistent file naming and consistent clock times
for a distributed network.
DCI Direct Computer Input Unit A unit in the Regional Office that keypunches or types
input directly from a source document (such as an
application) without using a coding worksheet.
DCO District Claim Office Claims
DCOM Distributed Component Object Model
DCSS Distributed Computing Strategies and
Solutions
Formerly called ECS Strategy.
DDL Data Definition Description Language Language describing the data model or schema for a user
database, names and access paths for the data and its
interrelationship.
DEFRA Deficit Reduction Act
DF Drop File Instructions given by the Examiner to insert opened mail
into the appropriate file.
DFD Data Flow Diagram
DFM Data For Marketing The name of a vendor tool used by Marketing for
campaigns.
DFM Dialogue For Marketing
DH Dialogue History
DI Drive In The Allstate Claim Office the insured or claimant may bring
his automobile to for inspection and possible settlement.
Appointments are generally scheduled through a personal
lines claim office.
DM Data Mart
DM Demand Management Demand Management is the organization within APT that
manages the project initiation process. Using strategic
methods, it uses processes to understand business needs,
identify, evaluate and propose solutions, while projecting
the project scope, timeframe and short-term and long-term
investment.
DM Direct Mail
08/16/2004 3:24 pm Page 29 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
DMA Direct Memory Access Hardware devices attached to PCs can be designed to send
their instructions to and from main memory in one of two
ways. The default is to ask the CPU to do the work. The
more efficient way is to allocate one or the PC's DMA
channels to send instructions directly to memory. This
leaves the CPU free to do more important things.
DME Distributed Management Environment The DME from OSF provides a framework for management
of a distributed network of computer systems.
DML Demand More Leads
DMR Direct Marketing Rep
DMS Desktop Management Solution
DMS Desktop Management System
DNA Distributed InterNet Architecture
DNC Do Not Call
DNS Do Not Solicit
DNS Domain Name System When sending email or pointing a browser to an Internet
domain such as cnet.com, the domain name system
translates the names into Internet addresses (a series of
numbers looking something like this: 123.123.23.2). The
term refers to two things: the conventions for naming
hosts and the way the names are handled across the
Internet.
DOC Drives Other Car
DOM Document Object Model A platform - and language - neutral interface that allows
scripts and programs to access and update dynamically the
content, structure, and style of documents. It provides a
standard set of objects for representing HTML and XML
documents, a model of how these objects can be
combined, and an interface for accessing and manipulating
them.
DOMS Develop, Operate & Maintain Solutions
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
DOS Disk Operating System generation mainframes, the other runs on personal
computers.
DP Data Processing Computerized processing of routine business transaction
such as payroll, bookkeeping, orders and inventories.
Generally DP applications are well-structured, periodic and
centrally managed.
DPN Distributed Payment Network
DPRS Document Processing Repository System
DPS Distributed Printing System
DR Direct Response
DR Disaster Recovery
DRAE Data Research And Analytics Environment
DRM Data Resource Management
DRM Direct Response Marketing
DRP Direct Repair Program A customer service program which allows the insured to
take his vehicle directly to a preferred repair shop without
first obtaining an Allstate estimate of damage.
DRTV Direct Response Television
DS Dialogue Summary
DSC Data Stewardship Council
DSC Department Security Coordinator
DSC Division Security Coordinator The DSC has the responsibility for proper administration of
the EDS Mainframe and UNIX security access. Access will
be granted based on the role(s) a resource performs within
EDS.
DSI Decision Support Infrastructure
08/16/2004 3:24 pm Page 31 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
DSS Decision Support System A system used to support managerial decisions. Usually
DSS involves the analysis of many units in a heuristic
fashion. As a rule, DSS processing does not involve the
update of data.
DSS Decision Support Systems Applications emphasizing user-friendliness and ad hoc
query, reporting and analysis capabilities.
DSSSL Document Style and Semantics
Specification Language
DST Daylight Saving Time
DTCC Depository Trust Clearing Corporation
DTD Document Type Definition The rules that define the tabs that can be used in an XML
file and their valid values.
DTM Data Type Model A set of UML extensions supplying numerous common
data types.
DTP Data Transition Plan
DUI Driving Under The Influence
DW Data Warehouse
DWI Driving While Intoxicated
E&O Errors & Omissions Liability insurance policy that provides protection against
loss incurred by a client because of some negligent act,
error, or omission by the insured. An Independent Agent
may need to show proof of E & O insurance prior to being
appointed within Allstate.
EA Exclusive Agent Exclusive Agent is the Allstate term for a licensed
insurance agent who is appointed to sell Allstate property
and casualty products exclusively.
EAI Enterprise Application Integration Alligned with Enterprise requirements and technology
direction with full enterprise support. It should be
considered as the only choice when selecting a product or
technology in it's space.
EAI Enterprise Architecture Integration
08/16/2004 3:24 pm Page 32 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
EAP Employee Assistance Program personal difficulties, including emotional problems, stress,
family and relationship problems, alcohol/drug abuse, and
difficulties at work.
EARC Employee Achievement Recognition
Committee
EBI Enterprise Base Image
EBIT Enterprise Business Intelligence Tools
ECHO Express Claim Handling Operation
ECM Enterprise Campaign Management
ECP Enterprise Customer Profile
ECRM Enterprise Customer Relationship
Management
EDA Enterprise Data Architecture Enterprise Data Management
EDBM Enterprise Database Management
EDC Extended Daily Coverage The extension of normal MCO work hours to provide claim
service for insureds and claimants, as well as necessary
clerical activities for the MCO.
EDI Electronic Data Interchange The electronic exchange of data in predefined forms that
are the electronic equivalent of paper business forms.
Typically, EDI occurs between companies and is related to
business transactions. Requires that two systems agree
on the format of the data they send and receive.
EDI Electronic Data Interface Communication between enterprises by the direct
exchange of electronic messages.
EDM Enterprise Data Management The management (planning, organizing, collecting,
direction) of data resources for an organization. EDM has
a responsibility for defining and implementing policies and
procedures (processes), staffing and reporting activities
related to data resourcing. EDM has a fiduciary
responsibility for corporate data assets.
EDP Electronic Document Printing
08/16/2004 3:24 pm Page 33 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
EDS Enterprise Data Services
EDT Eastern Daylight Saving Time
EDW Electronic Data Warehouse
EDW Enterprise Data Warehouse The Enterprise Data Warehouse is the facility for storing
the information asset of the corporation which must be
managed. The Enterprise Data Warehouse provides a
solid foundation of subject-oriented, integrated, historical
and nonvolatile data from which to do analysis.
EEH Enterprise Event Handler
EEO Equal Employment Opportunity Civil rights laws, judicial interpretations of the laws, and
the many sets of guidelines issued by state and federal
regulatory agencies have outlawed discrimination based
on race, religion, national origin, sexual orientation, age,
sex and disability.
EFS Exclusive Financial Specialist Exclusive Financial Specialist is the Allstate term for an
licensed insurance agent who is appointed to sell Allstate
financial products exclusively. The EFS was formerly
called a ?Life Specialist?.
EFT Electronic Funds Transfer Accounting - A form of EDI used by banks and financial
institutions to transfer credit. A money transfer system
between banks. Also performs withdrawals on monies for
Allstate policyholders.
EGA Executive General Agent
EGR Experience Group Rating
EHC Enterprise Help Center
EI Education Integrators
EI Extended Insurance
EIL Extended Interest Life
EIN Federal Employee Identification Number Nine digit number the IRS assigns to identify businesses
tax payors, such as sole proprietors, employees,
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
corporations, partnerships, and other business entities.
EIP Eligible Injured Party
EIS Enterprise Infrastructure Services
EIS Executive Information System A system designed for the top executive, featuring
drill-down analysis and trend analysis.
ELDM Enterprise Logical Data Model A normalized data model which defines and describes the
data and information needs of the entire enterprise in a
non-redundant way.
EMAIL Electronic Mail
EMIT Expense Management Information Tool
EMP Early Morning Processing The activities that take place in a Claim Office prior to the
actual opening time to enable the office to get a headstart
on the day's work, e.g., picking up mail, opening it, sorting,
obtaining coverage, etc.
ENOC Employers Not Owned Coverage
EOB Explanation Of Benefits
EOM End Of Month Normally used to describe the quantity of a given
statistical factor (e.g., employee count, PIF, reserve dollars)
that exists on the last day of the month. It is equal to the
following month's BOM.
equal to the following month's BOM.
EPCF Earned Premium Compensation Factor A ration which measures the relationship between 'formula'
earned premium (the written premium which should become
earned) and 'actual' earned premium.
EPCM Enterprise Performance & Capacity
Management
EPIC Enterprise Public Internet Connection EPIC is a service, which allows you to connect to the
Allstate private network from your Internet Service
Provider. EPIC takes advantage of a technology known as
VPN (Virtual Private Networking). This works similarly to
the ALE (Allstate LAN Extension) but allows you to use
most Internet Service Providers, including ISDN, Cable
Modem, and xDSL providers. EPIC has the potential to
offer faster access to the Allstate network, as well as cost
savings compared to previous remote access offerings. For
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
more information about EPIC, contact your Integration
Owner (IO).
EPL Electronic Promise Line
EPR Emergency Preparedness And Response
EQQ Enhanced Quick Quote
ERC Employee Recognition Committee
ERD Entity Relationship Diagram A diagram representing entities, the relationships between
those entities and certain properties of the relationship,
especially its cardinality and name.
ERISA Employee Retirement Income Security Act ERISA sets uniform minimum standards to assure that
employee benefit plans are established and maintained in a
fair and financially sound manner. In addition, employers
have an obligation to provide promised benefits and
satisfy ERISA's requirements for managing and
administering private pension and welfare plans.
ERL Express Repair Link
ERM Entity Relationship Model An entity relationship model is a data model. ERM's can
exist at varying levels of detail: conceptual data model,
business data model or detailed business data model.
ERP Enterprise Resource Planning
ERRAC Enterprise Records Retention Advisory
Committee
Comprised of representatives from Allstate Information
Security, Corporate Security, Financial Accounting,
Internal Audit, Law & Regulation and Tax. The ERRAC will
review inventory based on any impact to their areas.
ES Environment Support
ESF Extended Spool Facility Printer control
ESI Enterprise Server Infrastructure
ESM Enterprise Systems Management
ESP Execution Scheduling Processor
08/16/2004 3:24 pm Page 36 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
ESRI Environmental Systems Research Institute,
Incorporated
GIS software vendor.
ESS Enterprise Storage Solutions
EST Eastern Standard Time
ETA Extended Term Insurance
ETI Evolutionary Technologies International,
Incorporated
Data Integration Management vendor.
ETL Extraction, Transformation And Load
ETM Education Technology Manager
EV Economic View
FAC Field Administrative Controller A director level manager in the HO Finance department;
reports to an Assistant Vice-President and is assigned to a
Territorial Vice President.
FAIR Fair Access To Insurance Requirements A part of the Housing and Urban Development Act that
allowed insurers to buy federal riot reinsurance in states
that had pooling plans allowing all property owners fair
access to insurance.
FAQ Frequently Asked Questions
FASAR Flexible Alert System Audit Request
FASAR Flexible Alert System of Archive and
Retrieval
FAST Field Action Support Team
FCO Facility Claim Office A satellite claim office housing anywhere from 15 to 25
claim employees handling claim processing functions. The
FCO reports to an MCO. The FCO is generally in a rural
area where a full MCO is not needed for support.
FCO Field Claim Office Claims
08/16/2004 3:24 pm Page 37 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
FCP Field Compliance Principal the registered representatives in the Sales Organization
(Allstate Financial) for compliance to SEC regualtions.
FCPL Farmer's Comprehensive Personal Liability A line of insurance issued only to farmers whereby a
company protects the farmer and the resident members of
his family against legal liability for injury to the person or
the property of another as the result of the insured's
personal activity.
FCRA Fair Credit Reporting Act
FDD Functional Design Document
FDMS Field DASD Management System
FEMA Federal Emergency Management Agency
FF Fidelity And Forgery A type of crime coverage (along with burglary and theft)
which covers missing items, money, etc. from the act of
forgery or employee dishonesty.
FFG Foundation For Growth The name for the Sales philosophy and organization
introduced in 1985. It introduced the neighborhood Office
Agent program and the R-1500 contract. The intent was to
increase Allstate's 'market reach' in the insurance market.
FFT Fixed Function Terminal
FIFO First In First Out
FIP Field Implementation Process
FIP Financial Information Processing
FIPS Federal Information Processing Standards A National Institute of Standards and Technology program
to achieve compatibility and interchangeability among data
systems.
FIS Field Implementation System
FIS Field Inspection Station A facility where non-driveable cars can be towed, at
company expense, for inspection and estimate preparation.
FLM Focused Life Marketing
08/16/2004 3:24 pm Page 38 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
FLPI Front Line Performance Improvement
FLSA Fair Labor Standards Act
FNA Financial Needs Analysis
FNOL First Notice Of Loss
FPA Flexible Premium Annuity
FPCS Field Property Claim Supervisor
FPDA Flexible Premium Deferred Annuity
FPL Frontline Performance Leader
FS Field Service
FSA Flexible Spending Account
FSL Field Sales Leader
FSM Field Sales Manager
FSM Financial Services Manager Reports to RFSM - responsible for recruiting, installing and
motivating EFSs.
FSS Finance Shared Services
FTA Full Time Agent Individuals who solicit insurance for Allstate on a full time
basis, excluding RSRs, GAs and IAs.
FTA Full-Time Agent Individuals who solicit insurance for Allstate on a full time
basis, excluding RSRs, GAs and IAs.
FTE Full-time Equivalent
FUM Field Unit Manager An individual responsible for directing and coordinating
the activities of the continuing Unit in a Marketing Claim
Office having 100 or more employees.
08/16/2004 3:24 pm Page 39 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
FUT Federal Unemployment Tax employers must pay through taxes/.
FX Foreign Exchange A private business line connecting an office telephone to a
remote Central Office exchange. For a fee, this service
provides local service from a distant (foreign) exchange.
FYC First Year Commissions
FYI For Your Information
GA Garage Liability (Line code 42) A line of insurance which covers most casualty perils
associated with the auto garage business.
GA General Agent an independent businessperson who represents only one
insurer, is in charge of a territory, and is responsible for
hiring, training, and motivating new agents
GB Gigabyte 1,073,741,824 bytes. This term is used when discussing
disk capabilities.
GDC Gross Dealer Concession A dollar amount paid to the broker/dealer when one of its
registered representatives sells a product
GDG Generation Dataset Group A type of dataset which allows multiple iterations of a file
and keeps the most current version catalogues. Usually
used on tape datasets.
GIC Guaranteed Investment Contracts GICs are similar to deferred annuities; a deposit is received
and interest is credited to the balance for an agreed period
of time. The policyholder of a GIC is typically a manager of
a pension fund or some other type of investment fund.
GID Group Identifier A value kept by UNIX to identify which user group a
process or resource belongs to.
GIS Geographic Information System
GKLL Garage Keepers' Legal Liability (Line code
43)
A line of insurance which covers perils unique to the auto
garage business.
GL General Ledger
GL General Liability (Line code 41,46,49) A line of insurance which covers most casualty perils.
GL Graphics Library A device independent graphics interface developed by
Silicon Graphics. Extensive support for 3D objects,
including shaded images.
08/16/2004 3:24 pm Page 40 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
GLBA Gramm-Leach-Bliley Act institution privacy. It establishes a framework to protect
nonpublic personal information by financial institutions
GLDC Great Lakes Data Center
GLIC Great Lakes Innovation Center
GMT Greenwich Mean Time
GPI Gross Policies Issued The number of items, for a specific Coverage and/or Driver,
that was active as of the prior year end and subsequently
renewed during the Accident year being analyzed. GPI's
are a component of the Retention Percentage calculation.
GS Commercial Glass (Line code 47) A line of insurance which covers glass of all sorts such as
store front glass, display case glass, sign lettered glass,
etc.
GUI Graphical User Interface A user interface that uses windows, icons, mice, pull-down
or pop-up menus, visual clues and various graphical
elements to make a system easier to use. Defacto standard
in UNIX is Motif.
HBD Home Buyers Discount
HDI Help Desk Institute
HDLC High-level Data Link Control Popular ISO standard bit-oriented link layer protocol
derived from SDLC. HDLC specifies an encapsulation
method of data on synchronous serial data links.
HDS Household Data Store The Household Data Store provides a shared source of
person and high-level product information across all
channels.
HIGA Hawaii Insurance Guarantee Fund Describes the surcharge collected on most lines of
insurance in Hawaii. This state mandated fund usually
alters the tax rate by line each year it is in effect.
HIPAA Health Information Portability and
Accountability Act
Health Information Portability and Accountability Act
(HIPAA) was enacted to develop standards and
requirements for maintenance and transmission of health
information that identifies individual patients.
HLDI Highway Loss Data Institute An organization of insurance companies responsible for
collecting certain premium and loss data for a special study
of vehicle variables.
HLE High Level Estimate
08/16/2004 3:24 pm Page 41 of 89
Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
HMP Home Mortgage Protection
HO Home Office
HO Homeowners Policy
HO CIRT Home Office Critical Incident Response
Team
HOAS Home Office ALSTAR Support
HPSI HealthPlan Services, Incorporated
HR Human Resources
HR-XML Human Resources-XML Consortium
HRB HRM (Household Relationship
Management) Review Board
HRM Household Relationship Management
HRM Household Relationship Management
System
HRM provides the centralized data store for a single view
of 'person' information, which enables the sharing of
information across the enterprise.
HRM Human Resource Manager
HRMPC Household Relationship Management
Planning And Control
HRMPC positions us to respond to clients' current and
future needs in a more efficient manner while also
positioning to more effectively incorporate Trans4mation
processes and manage anticipated near term project
activity.
HRS Human Resource System
HRSC Human Resources Service Center
HRSS Human Resources Shared Services
HST Hawaiian Standard Time
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HTML HyperText Markup Language A nonproprietary methodology for creating Web pages.
HTML defines the page layout, fonts, graphic elements,
and hypertext links to other Web documents by
embedding tags (codes) within the text.
HTTP Hypertext Transfer Protocol
HW Hardware
IA Independent Agent An independent agent is a licensed insurance agent who is
appointed to sell the products of multiple, competing
insurance companies
IAA (IBM's) Insurance Application
Architecture
IACT Independent Agency Channel Technology
IACT Independent Agent Channel Technology
IAIABC International Association Of Industrial
Accident Board & Commissions
IAM Independent Agency Manager
IAU Initial Action Unit A unit consisting of T.C.H. and C.S.R.'s whose function is
to originate claim information (accident report) and to
perform subsequent activity towards the settlement of a
claim.
IAUM Initial Action Unit Manager The manager of the Initial Action Unit.
IAUS Initial Action Unit Supervisor Supervises the Initial Action Unit which comprises the
Claim Service Representative and Telephone Claim Handler
units. Responsibilities may also include supervising
Adjusters and one or more Claim Service Unit Supervisors.
IB Index Bureau An organization that collects information and statistics on
Bodily Injury and Theft Claims and develops reports for
the subscribing member insurance companies for their use
and benefit.
IBI Information Builder's Incorporated
IBM CD IBM Certified Developer
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Acronym Name Description
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Codes Management System
IBM CDA IBM Certified Developer Associate
IBM CEB IBM Certified For E-Business
IBM CI IBM Certified Instructor
IBM CS IBM Certified Specialist
IBM CSSE IBM Certified Solutions/Systems Expert
IBNR Incurred But Not Reported International; Claims - a term to describe claims that have
happened but have not been reported to Allstate.
IBS Ivantage Billing System
ICC Interstate Commerce Commission Interstate Commerce Commission (ICC) federal agency that
regulates commerce across state lines. The ICC does not
oversee insurance, which is subject to regulation by the
states according to Public Law 15, McCarran-Ferguson
Act. However, insurance companies must comply with
many federal laws and regulations.
ICCP Institute For The Certification Of
Computing Professionals
ICSS Internal Customer Satisfaction Survey
ICT Internet Channel Technology
ID Identification The act of recognizing the set of characteristics by which a
thing is distinctly known.
IDA Inter/Intranet Distributed Application
IDA Interface Design Application Interface Design Application is what the acronym Ida
stands for. It comes from a project completed in 1997 in
which a prototype of the user interface of the future
Agency Desktop was built as a communication vehicle for
the Sales team.
IDCM Integrated Data Center Management The name of a tracking system which is used when a
problem is discovered.
IDDS Infrastructure Development & Database
Services
Of which Microsoft Center of Expertise is a division.
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Codes Management System
IDLW International Date Line West
IDM Integrated Disability Management
IDMA Insurance Data Management Association IDMA is an independent nonprofit professional
association dedicated to increasing the level of
professionalism in insurance data management.
IEEE Institute Of Electrical And Electronics
Engineers
IEM Information Engineering Methodology The methodology developed by James Martin Associates
implementing information engineering principles. Views
definition of data as the first major task to insure
commonality across systems. It views system design as a
triad of data, activity and the interaction between them. It
starts with a high level abstract statement of goals and
needs and redefines these into levels of increasing detail.
IETF Internet Engineering Task Force An organization of working groups that identifies problems
and proposes technical solutions for the Internet. They
publish XML-related RFCs (Requests for Comments) and
specifications.
IFPS Individual Financial Planning Service
IFS Insurance Financial Stability After being converted to InterLink, all existing Deerbrook
business will be run through the new IFS algorithm and
assigned an IFS score similar to all new business.
The IFS algorithm is a continuous scoring model, with
scores ranging from 0 up to 999. The scores will be
grouped into nine groups. The IFS score group assigned
to a policy will be one of four underwriting criteria that
determine the Policy Rating Tier for the policy. The Policy
Rating Tier will have an applicable rating factor associated
with it, which will be used to calculate the policy premium.
IFX Interactive Financial eXchange Forum
IIA Insurance Institute Of America Insurance trade association that has extensive course
offerings for people who want to pursue an insurance
education.
IIAA Independent Insurance Agents Of America
IIB Injury Index Bureau Claims - An organization that collects information and
statistics on bodily injuries then uses that information to
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Codes Management System
develop reports for subscribing member insurance
companies.
IIHS Insurance Institute For Highway Safety
III Insurance Information Institute
IIS Internet Information Server
ILDM Integrated Logical Data Model
ILM Integrated Lead Management A software application which has been enhanced and
incorporated into the Agency IMPACT system.
ILR Internet Loss Reporting
IM Information Management
IM Inland Marine (Line code 91) A line of insurance which covers a wide range of perils
such as cargo on trucks to fine arts.
IMG Information Management Group University As an Allstate preferred vendor for technical courseware,
IMG University hosts developer and network professional
courses, online, through the LRN.
IMP In-Market Pilot
IMP#7 In-Market Pilot #7 Formerly known as Priority Customer, Platinum, Loyalty
IMPACT Information Management Performance
And Customer Technology
IMS Information Management System A database that uses a hierarchical design to connect
related records.
IMS Integrated Marketing Strategy
IMSA Insurance Marketplace Standards
Association
The Insurance Marketplace Standards Association. A
voluntary membership organization of life insurers who
agree to follow a specific set of standards in their
advertising, sales, and service for individual life insurance
and annuity products
IO Input And Output
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Codes Management System
IO Integration Owner Integration Owners install the software and make the LAN
and printer connections for employees. You will likely have
an assigned integration owner. If you?re not sure, ask your
supervisor. Almost every business unit at Allstate has an
integration owner (IO). There are approximately 120 to 150
total IO?s across Allstate.
Who do I contact about ?Developer Desktops??
Have you?re your local Integration Owner call the Help
Desk at 667-7777. Punch ?2,? (client/server products).
IO Internal Order
IP Interested Party Any party (other than the insured) such as a bank, finance
company or lienholder who would want to secure
information as to the coverages, claims, etc. on an
insured's policy.
IPAS Information Protection Application
Standards
IPC Information Processing Center
IPGO Information Protection Governance Officer
IPL Initial Program Load
IPL Internet Promise Line Application
IPO IMPACT Project Office
IPPGO Information Protection And Privacy
Governance Officer
The IPPGO?s responsibilities include promoting alignment
of security initiatives with business priorities and
promoting compliance with enterprise and business unit
security policies and standards. IPPGO's are responsible
for communicating security objectives within their area.
IPPS Information Protection Policies And
Standards
The overall goal of the IPPS is to protect the integrity, the
availability, and the confidentiality of Allstate information.
The manual documents the responsibilities of employees
concerning this information. The IPPS manual also states
that there are consequences if the information is not
properly
IPT Insurance Premium Tax International;
IRA Individual Retirement Account A retirement investing tool for employed individuals that
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Codes Management System
allows an annual contribution of 100% of earned income up
to a specified maximum amount, The contribution may be
deductible from income taxes, depending on the
individual's income and their coverage by an
employer-sponsored retirement plan.
IRMS Integrated Risk Management System
IRS Internal Revenue Service
IRV Inspection Results Viewer
IS/IT Information Services/Information
Technology
ISDN Integrated Services Digital Network Refers to a standardized network architecture that is still
undergoing definition by several international standards
organizations. ISDN services will enable integration of
voice, high-speed data, image and other information
transmission on a fully digital network.
ISG Information Services Group
ISGP Information Security Governing Principles The Information Security Governing Principles (ISGP)
provides high-level security guidance for management and
technical custodians. It is the foundation for all technical
Information Security Standards. Managers and technical
custodians are required to review and comply with its
contents, as well as all other technical standards.
ISL Interest Sensitive Life
ISO Insurance Services Office A service organization which issued rates for many lines of
insurance. They no longer issue premium rates as a rating
bureau but do issue standard policy forms which must be
approved individually by each state.
ISO International Organization for
Standardization
Enterprise - An organization of national standards bodies,
established to set standards that facilitate the exchange of
goods and services and to develop cooperation in
intellectual, scientific, technological and economic activity.
ISP Information Strategy Plan A stage in the Information Engineering Methodology in
which high level business systems, technical and
information architectures are developed.
ISPF Interactive System Productivity Facility A dialog manager for interactive applications that provides
control and services to allow processing of the dialogs in
different host environments.
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ISUS Information Security User Standards The Information Security User Standards (ISUS) supports
the policy requirements in the IT Usage Policy by
providing detailed requirements for end users on how to
protect Allstate information and information assets.
IT Information Technology
ITAM Information Technology Asset
Management
ITO Indemnity Territorial Office
ITV Insurance To Value
IUA International Underwriting Association
(UK)
IVR Interactive Voice Response
IWS Intelligent Work Station
J2EE Java 2 Platform: Enterprise Edition
JAD Joint Application Development A term used to indicate a team of employees from different
departments or units whose purpose it is to discuss,
analyze and design an application or enhancement based
on the prevailing business needs of the end user.
JAS Janna Application Server Contact Management software - a leading provider of
eRelationship Management (eRM) solutions for the
financial services industry. Effective eRM enables
enterprises to synchronize customer interactions across
multiple channels, including the Internet, and to offer
personalized Web 'self-service' eBusiness solutions to
their customers.
JCL Job Control Language Specifies an environment in which a unit of work is to be
run. Commonly used in mainframe environments (IBM).
JE Journal Entry An often used accounting term which means nothing more
than formally moving dollars from one ledger to another or
from one policy to another.
JES Job Entry Subsystem
JSP Java Server Page
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JUA Joint Underwriter's Association
JUA Joint Underwriting Association A group of insurance companies who have banded
together in places like Florida and Hawaii as a loose knit
association which is akin to a facility (as in North and
South Carolina) or an assigned risk pool. This association
can charge its own rate.
JUP Joint Underwriting Plan
KB Knowledge Base
KDK Key Data Keys
KDS Key Distribution Service
KEK Key Encrypting Keys
KG Key Generation
KPA Key Process Area The CMM for software includes five maturity levels. Each
maturity level defines the key processes necessary to
operate at that level. These processes are called Key
Process Areas.
KPI Key Performance Indicator A factor within a spoke that is most representative of
performance.
KSK Key Signing Keys
LAM Life Agency Manager
LAN Local Area Network A data network located on the user's premises in which
serial transmissions is used for direct data communication
between data stations.
LASC Life Agency Support Center
LBFS Lincoln Benefit Financial Services
LBL Lincoln Benefit Life
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LCC Line Combination Code of insurance in greater detail.
LD Long Distance
LDM Logical Data Model
LDP Leadership Development Process
LDRPS Living Disaster Recovery Planning System
LE Language Environment
LEW Loss Early Warning A mechanized underwriting program that identifies high
frequency renewal customers for potential nonrenewal
activity.
LIFO Last In First Out
LIS Loss Information System
LISC Local Initiatives Support Corporation LISC works through local organizations to determine the
needs of a given community and allocate that money for
necessary neighborhood improvements.
LLC Limited Liability Company LLC is not a partnership or a corporation. It is a distinct
business entity that offers an alternative to partnerships
and corporations by combining the corporate advantages
of limited liability with the partnership advantage of
pass-through taxation.
LLP Limited Liability Partnership Investment which combines the tax benefits of a limited
partnership with the liquidity of publicly traded securities.
LMBC London Market Brokers Committee
LMS Loss Market Segment A regionally defined geographical area containing a group
of prospective and existing policyholders. In MMIN, a
LMS is comprised of existing policyholders and defined by
either ZIP Code or County boundaries. A LMS can be the
subject of analysis (an Analysis Group) or used as a
Control Group.
LOA Leave Of Absence To protect an employee's continuous service and
participation in various company benefits he/she may be
placed on a person or illness leave of absence while not
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working for the company.
LOA Life Office Association (South Africa)
LOA Lines Of Authority The list of product types that an agent is allowed to sell, as
specified on his/her license. Each state can specify its own
terminology for product types
LOE Letter Of Experience
LOMA Life Office Management Association
LOPC Lincolnshire Output Processing Center
LOU Loss Of Use
LPC Loss Payable Clause Clause on the policy document indicating another person
or lending institution has a financial interest in the insured
property.
LPF Life Persistency Formula
LRN Learning Resource Network
LRS Loss Report System A claims system designed to provide online capabilities for
the Claim field personnel.
LS Life Specialist Title for employees eligible to convert to EFS by 6/30/01
deadline.
LTD Long Term Disability A policy provision providing payment of a specified
amount of money for a disability which prevents the
insured from pursuing his normal occupation.
LTV Lifetime Value
LU Logical Unit
MAB Multi-policy Appreciation Bonus
MAC Mandatory Access Controls
MAE Mechanized Auto Estimating
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MAES Multitasking Axion Execution System
MAI Multi Access Integration This effort is a part of the new Business Model (NBM) and
consists of the integration of data across 3 customer
access points: client information centers, local agencies
and the Internet.
MAP Minimum Annual Premium
MARS Mechanized Accounting Reconciliation
System
A claim application used to assist in mechanically
reconciling loss drafts and checks. Interfaces with the
CCPS batch cycle.
MAU Multiple Access Unit
MB Megabyte One million bytes.
MBA Master Broker Agent
MBC Market Business Consultant
MCA Metadata Control Application An interface into the Repository to support
logical-to-physical mappings, physical descriptions and
physical relationships.
MCBI Multi-Channel Business Integration
MCC Marketing Control Center
MCD Manage Customer Declaration
MCD Managing Customer Dialogue
MCD Minor Civil Division A type of government unit that is the primary
governmental or administrative division of a county or
statistically equivalent entity in many states. MCDs are
identified by a variety of terms, such as township, town (in
eight states) or district.
MCDBA MS Certified Database Administrator
MCM Market Claim Manager The management employee with direct overall
responsibility for the proper operation of a district claim
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office and matters that relate to its operations within the
office's assigned territory.
MCO Market Claim Office An office that employs adjusters and support staff to
handle claims. An MCO may be specialized to handle
specific types of claims.
MCO Market Claims Office The personal lines claim office that has various and sundry
interfaces with BIIS applications. Formerly, DCO.
MCO Marketing Claim Office Claims
MCOC Market Claim Office Central The unit normally housed in the Regional Office that is
charged with the responsibility for the processing of
commercial and other specialized claims. The MCOC also
handles most HH, JJ, and ZZ looses and subrogation
activities.
MCP MS Certified Professional
MCRM Marketing And Customer Relationship
Management
MCSA MS Certified System Professional
MCSA MS Certified Systems Administrator
MCSD MS Certified Solutions Developer
MCSE MS Certified Solutions Developer
MCSE MS Certified Systems Engineer
MD Material Damage Insurance against damage to a vehicle itself. It includes
automobile comprehensive, collision, fire and theft.
Material Damage and Physical Damage are terms that are
often used interchangeably.
MDI Market Demographic Index A demographic score calculated and available on ZIPMAS
for auto, owners, renters and life lines. Each score is a
composite of several demographic factors relevant to that
particular line and is designed to represent the quality of
the demographic mix for determining market opportunity.
MDMI Marketing Delivery Major Initiatives
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MDRT Million Dollar Round Table An award for producers
MDT Management Desktop
MDT Mountain Daylight Saving Time
MEC Modified Endowment Contract
MED Medical Coverage Pays medical and hospital expenses, and the expense of
funeral services, resulting from an automobile accident,
regardless of the liability of the insured, This is a first
party coverage. For the stat of Florida, Personal Injury
Protection (PIP) data is included under Medical. Also see
Liability Limit.
MF Master File The total of all the Master Records being retained by the
System. This includes all losses to which a claim number
has been assigned that are still pending or that have been
closed within the past two years.
MIB Management Information Base A Management Information Base describes the SNMP
objects - including simple scalar and more complex
two-dimensional tables - comprising the management
interface for an application or device. Access to these MIB
objects is made possible using the internet SNMP
management protocol.
MIB Medical Information Bureau
MIGA Minnesota Insurance Guarantee Fund describes the surcharge collected on most lines of
insurance in Minnesota. This state mandated fund usually
alters the tax rate by line each year it is in effect.
MIS Management Information System The collection and manipulation of data which may result
in useful information described in various ways, shapes
and forms.
MIST Minor Impact Soft Tissue
MMA Money Market Account A savings account that offers the competitive rate of
interest (real rate) in exchange for larger than normal
deposits.
MMC Mail Room Cash
MMG Modern Marketing Guidelines Risk selection criteria which assist the agent and
underwriter in determining the initial acceptability of an
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auto new business application. Each application is
analyzed by the computer to determine if it meets the
criteria..
MMIN Market Management Information Network
MO Mobile Office Refers to hardware and software developed to support
EFSs and high-producing Exclusive Agents in life
insurance, annuity and securities sales.
MOA Marketing Operations Architecture
MOC Market Operating Committee
MODEM Modulator/Demodulator Input/output device that converts the digital computer
signals to analog signals for transmission along a
communication line and vice versa.
MOI Method Of Inspection
MOS Method Of Settlement
MOT Moment Of Truth
MOTS Moments Of Truth
MOTT Moment of Truth Task
MPC My Personal Choice
MR Major Responsibility A primary output/result of ones work or job. Limited to
the most critical aspects of ones job for the current review
period.
MRC Mortgage Relations Center
MRP Multi-Record Policy
MRR Market Reference Range
MRU Mobile Response Unit
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MSA Metropolitan Statistical Area Management and Budget for use by federal statistical
agencies. An MSA consists of one or more counties,
except in New England, where MSAs are defined in terms
of county subdivisions (primarily cities and towns).
MSF Microsoft's Solution Framework
MSM Market Support Manager
MSMQ Microsoft Message Queue Server
MSP Mortgage Security Plan
MST Mountain Standard Time
MTD Month To Date
MTS Microsoft Transaction Server
MVR Motor Vehicle Report A report requested from the State that provides past
violations information on an operator. In some states past
accident information is provided as well.
MVS Multiple Virtual Storage
MWOPC Mid West Output Center
MYD Male Young Driver A term used rating an auto policy to indicate that the
principle driver is a male under 25 years of age.
NA Not Applicable
NAIA National Association Of Independent
Adjusters
Organized to represent the interest of Independent fire and
casualty companies (i.e., companies not identified with
organizations such as National Bureau) to aid in
maintaining their right to continued independence or
operation.
NAIC National Association Of Insurance
Commissioners
An Influential group composed of the heads of all state
departments of insurance. Organization of insurance
regulators for the 50 states, the District of Columbia and
the four U.S. territories. The NAIC provides a forum for
the development of uniform policy when uniformity is
appropriate. A state regulator's primary responsibility is to
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protect the interests of insurance consumers, and the
NAIC helps regulators fulfill that obligation.
NAII National Association Of Independent
Insurers
Performs trade association functions for insurance
companies that file their rates independently.
NAILBA National Association For Independent Life
Brokerage Agencies
NAILBA National Association Of Independent Life
Brokerage Agencies
NAIR Non Allstate Inspection Request
NALU National Association Of Life Underwriters
NAMIC National Association Of Mutual Insurance
Companies
NAMIS Northbrook Accounting Management
Information System
NAPSLO National Association Of Surplus Line
Offices
NASD National Association Of Securities Dealers NASD is a self-regulatory securities industry organization
responsible for the operation and regualtion of the Nasdaq
stock market and over-the-counter markets. The NASD is
the primary regulator of SEC rules; the SEC itself i s the
super regulator. The NASD enforces the SEC rules.
NASDR NASD Regulation, Inc. An independent subsidiary of the NASD that regulates the
activities of broker/dealers in the over-the-counter industry
and The Nasdaq Stock Market. NASDR carries out its
regulatory responsibilities through education,
examinations, market surveillance, registration of securities
personnel, advertising and underwriting reviews,
disciplinary actions that violate rules, investigation of
customer complaints, and forums to resolve disputes.
NASDR also regulates the sale of mutual funds, direct
participation programs, and variable annuities.
NATB National Automobile Theft Bureau The National Automobile Theft Bureau is an Association,
sponsored and financed by insurance companies, whose
principal function is to aid in the recovery of stolen
automobiles.
NAVA National Association Of Variable
Annuities
NBC New Business Contract
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Codes Management System
NBC New Business Control The period of time when the application is reviewed,
statistically processed and placed on the ALERT system.
NBDC Northbrook Data Center
NBM New Business Model A network of strategies and support centered around
growing exclusive agencies, leveraging state-of-the-art
technology, building customer-centric processes, and
delivering enhanced competitive pricing for valued
customer segments.
NC No Claim A report of loss for which no contract, coverage or liability
exists based on available information.
NCCI National Council On Compensation
Insurance
NCE Network Center Of Excellence
NCRF North Carolina Recoupment Fund Describes the surcharge imposed by the state of North
Carolina on all it its auto business. The rate may vary by
year.
NCSC National Claims Service Center
NCU Not Currently Used A policy number not currently being used that appears on
a terminated policy record from termination date to the time
it is eligible to be reassigned.
NDM Netview Distributive Management
NDW NOVA Data Warehouse
NESCO Northbrook Excess And Surplus Company
NFS National Financial Services LLC National Financial Services is a wholly owned subsidiary
of Fidelity Investments which provides securities
execution, clearance and information management services
to retail, institutional and correspondent clients. AFS LLC
uses NFS as a clearing firm to hold customer
funds/securities.
NFS Network File System Program developed by Sun Microsystems for mounting
remote file systems on a local system so that they appear
to be local.
NGPI New Gross Policies Issued The total number of items for which coverage was issued
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for the first time during a given time period.
NGSC National Glass Service Center
NHP Number Hand Printing A mode of OCR input in the form of hand=printed numeric
characters recognizable by the Optical Character Reader.
NIST National Institute Of Science And
Technology
Sets standards and judges compliance. Formerly, the
National Bureau of Standards.
NLA Next Logical Action
NLFN Next Logical Financial Need
NLN Next Logical Need
NLP Next Logical Product
NOA Neighborhood Office Agent
NOAA National Oceanic And Atmospheric
Adminstration
NOC Network Operations Center
NOP Next Optimal Product
NOVA Newly Optimized Version Of Alstar
NPI No Prior Insurance A term to explain that a potential insured came to Allstate
without having insurance from another company in effect.
NPP Neighborhood Partnership Program
NPV Net Present Value
NS Notary Service
NSC National Support Center
NSCC National Securities Clearing Corporation Securities clearing organization through which brokerages,
exchanges and other clearing corporations reconcile
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accounts with one another.
NSF Non-Sufficient Funds
NSO Neighborhood Sales Office
NTNI Northbrook Technology Of Northern
Ireland
NTR Number Of Times Renewed An element of the policy record which counts the number
of times a policy (or specific item) has renewed.
NVPI New Value Proposition Initiative
NWT New World Table
OA Office Automation
OASIS Organization For The Advancement Of
Structured Information Systems
OASIS Organization for Advancement of
Structured Information Systems
A consortium of companies and individuals that collects
and publishes XML specifications, DTDs and schemas.
By standardizing specifications, OASIS hopes to advance
the open interchange of documents and structured
information objects.
OASYS Office Automation System
OBEL Optional Basic Economic Loss
OCDA Oracle Certified Database Administrator
OCE Open Catalog Extension A complete set of connection parameters used by
BrioQuery to connect to a database server.
OCI Optical Character Input Those certain types of input (Numeric Hand Printing or
Typed Entry Data) that are accepted by the Optical
Character Reader.
OCI Organizational Culture Inventory
OCR Optical Character Recognition A system by which a machine can read data which has
been printed in alphabetic character or numerals.
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ODBS Object Data Base System
ODBS Operational Data Base System
ODBS Optical Dish Based System
ODE On-Line Data Entry
ODRF On-Line Documentation Request Facility
ODS Operational Data Store The Operational Data Store is a physical implementation of
the Enterprise Logical Data Model. The data it contains is
normalized and atomic level. It is implemented on an
integrated relational database. It is the repository of
information used to populate the Data Marts that support
Operational Analysis and Operational Decision Support
Systems. It is not intended to support interactive
transaction processing. It contains current or near-current
information that is very volatile. It requires the data be
refreshed no less than once a day. It will not maintain any
history or time-based information. Since its primary
purpose is to supply data to the Operational Data Marts
and it is based on a normalized logical model, it will not be
made available for general use to users of the Decision
Support System.
OEA Office Expense Allowance A quarterly adjusted reimbursement fund for a
Neighborhood Office agent that is provided by Allstate for
use in payment of office operating, clerical and telephone
expenses. It is based on production levels.
OEI Organizational Effectiveness Inventory
OEM Original Equipment Manufacturer
OFAC Office Of Foreign Assets Control
OIS On-Line Information System
OIS On-Line Inquiry System A Home Office supported database of statistical
information which can be retrieved and formatted for
purposes of analyzing financial results.
OJT On The Job Training
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OLAP On-Line Analytical Processing Using the computer to produce an analysis for
management decision, usually involving trend analysis,
drill down analysis, profiling, etc.
OLB Out Of Location Book Of Business
OLBOB Online Book Of Business
OLTP On-Line Transaction Processing The original description for all activities and systems
associated with entering data reliably into a database.
Most frequently used with reference to relational
databases, although OLTP can be used generically to
describe any transaction processing environment.
OMG Object Management Group
OO Object Oriented A generic term for programming languages that are
comparative or declarative. Also a term for the concept
where elements within programs are moveable objects.
Objects are internally self-reliant, having their own data
and code which promotes interchange and reuse.
OP Operating Personnel
OPC Output Processing Center Primary function is the distribution of mail. There are 2
OPC's. They are located in Wheeling, IL and Irving, TX.
OPM On-Line Performance Management
ORB Object Request Broker
OS Operating System
OS Operation System
OSD Open Software Description An XML-based specification designed by Microsoft and
Marimba to automate software distribution. OSD uses
unique XML tabs to describe software packages.
OSF Open Software Foundation A consortium of computer vendors, private companies,
and universities founded to provide vendor neutral
technology.
OSJ Office of Supervisory Jurisdiction Any main or branch office of an NASD member where one
or more of the following take place: order execution or
market making; pubic offerings or private placements are
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structured; customers' funds or securities are held; new
accounts are approved; customer orders are reviewed and
endorsed; advertising or sales literature for use by the
member's associated persons is approved; the activities of
associated persons at other branch offices of the member
are supervised.
OTC Other Than Collision Refers to the auto coverages such as comprehensive,
specified perils, towing, stereo and CB.
OTM Object Transaction Monitor
OTM Orientation To Management
OTM Outbound Telemarketing
OpEPS Operating Earnings Per Share
P&C Property And Casualty The company within the Allstate Insurance Company
framework responsible for conducting all Casualty related
business and employing Allstaters in the Home Office, the
ROCs and Regional Offices.
P-CCSO Property Casualty Claim Service
Organization
P-CMM People Capability Maturity Model
PAAS Premium Audit Administrative Services
PAC Payment After Closure Issuance of a draft payment of a loss or expense after the
claim or coverage has been closed.
PAL Process Asset Library PAL is a website that will provide centralized access to
current business process knowledge. It includes links to
process models, methodologies, policy statements,
guidebooks, templates and checklists.
PAM Pre-Authorized Method (EZP, PAC) - Pre-authorized check system. Also referred to
as PAM. A method of payment direction from the payer's
checking account.
PAR Performance Assessment Review
PARM Property Acquisition Risk Management
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PAS Premium Adequacy System
PBL Product Base Layer
PC Persistence Component
PC Personal Computer Computers that are being developed with more and more
power and can utilize more and more software packages sot
hat almost everything can be mechanized in some way or
another.
PC Priority Customer Formerly known as Platinum, Loyalty
PC Project Coordinator
PCB Program Communication Block A Program Specification Block contains a PCB for each
database view.
PCCSO Property Casualty Claim Service
Organization
PCM Property Claim Manager The PCM directs the activities of Market Claim Office
personnel in order to achieve the established goals of
quality, severity and expense control, and employee
development with regard to property.
PCOE Packaging Center Of Expertise An Allstate team that packages the software products that
are dropped on employees' workstations.
PCR Program Controlled Referral
PD Property Damage Coverage Insurance protection against a loss from legal liability
resulting from damage to another person's property caused
by an insured's automobile. Also see Liability Limit.
PDA Personal Digital Assistant
PDA Physical Data Architecture
PDF Personal Data Files
PDM Policy Data Mart Formerly known as the NDW Central Site.
PDS Partitioned Data Set A library. A particular type of dataset which is partitioned
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into smaller pieces called members.
PDS Performance Development Summary A form used in the Performance Appraisal process which
documents the achievement of each Major Responsibility
as well as an overall performance rating.
PDS Progress Development Summary A written performance evaluation that is prepared by an
employee's supervisor. The regularly scheduled formal
review of each employee.
PDT Pacific Daylight Saving Time
PE Physical Examination
PES Property Estimating System A mechanized property loss estimating system used by the
Claim Department.
PFLDM Preferred Future Logical Data Model
PFR Personal Financial Representative Allstate term for a licensed insurance agent who is also
licensed to sell securities products. This term includes
Exclusive Agents, Independent Agents, and Exclusive
Financial Representatives
PFRT Plan/Fund Retool
PFS Personal Financial Services
PFS-BATS Personal Financial Services - Business
Aligned Technology Strategy
PFVR Policy File Verification Required Appears on a Coverage Request when the policy file is
MK/MN or Manual and the coverage information must be
manually pulled from the policy file.
PGS Price Group Symbol An auto rating factor which establishes the original
list-price category of each car and is used along with the
age of a vehicle to determine collision and comprehensive
coverage rates.
PHR Professional In Human Resources
PI Productivity Index Measure of productivity from QSM (makers of SLIM tool)
PIA Professional Insurance Agents - National
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PIA Property Insurance Adjustment homeowners policies at renewal to maintain the proper
insurance to replacement cost value relationship.
PIF Policies In Force Policies written and recorded on the books of the carrier
which are unexpired as of a given date.
PIF Producer Information File Producer file in the Triton System (used by Deerbrook,
Encompass will use it).
PILR Property Insurance Loss Registry National system that tracks insurance statistics.
PIP Personal Injury Protecion The insurance that is designed to provide compensation
for injuries sustained by an automobile accident victim,
regardless of any negligence issue arising from the
accident.
PIT Project Implementation Team A TSS Project Coordination process component which
partners with the Business areas to coordinate all TSS
Auto and Property projects.
PITR Primary Insured Term Rider
PKI Public Key Infrastructure A network architecture with a set of technologies
inter-operating according to established standards and
policies to enable the issue, use and terminate of digital
certificates.
PLC Personal Lines Claims
PLUS Personal Lines Underwriting System
PM Performance Management
PM Project Management
PM Project Manager
PMC Polaris Money Control
PMF Project Metrics Form
PMI Project Management Institute
PML Program Management Leadership
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PMMS Property Market Management System The Underwriting scoring system for property. Sixteen
factors on Homeowners business and ten factors on
renter's business are scored to determine the raw score and
decile of that specific policy. The raw score is stored on
the property data collection tape and both raw score and
decile are displayed on the galaxy plus referral screens,
visual prints and the customer information visual formats.
PMO Project Management Office The area level organization within APT responsible for:
disseminating standard processes, practices, and templates
that are maintained in the APT-PMO; consolidating project
reporting for their area; submitting required project
information to the APT-PMO; providing guidance and
assistance on project activities.
PMP Project Management Plan
PMP Project Management Professional
PMRE Predictive Model Research Environment
PMSE Predictive Modeling Scoring Environment
PMSE Protection Marketing Scoring Environment
POC Proof Of Concept
POC Proportion Of Coverage A measure of an auto coverage in force per PIF (BOM). It
identifies the percentage of auto PIF which carries a given
coverage.
POM Primary Options Menu
PONC Price Of Non-Conformance
PORS Post Office Receipt Secured A document used when mailing cancellation notices to
ensure the post office receives (for delivery) all of the
notices Allstate gives them to send. Often used to show
proof of mailing as of a certain date when an insured ay
challenge Allstate's refusal to pay a loss after being
terminated.
POSIS Point Of Sales Information System POSIS takes business data gathered on agency insurance
transactions and measures critical categories.
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PP&C Personal Property & Casualty Allstate's business, that is, personal lines business.
PPA Private Passenger Auto The most common automobile insurance policy sold by
Allstate providing protection against liability and personal
loss arising from the use of a privately owned and
operated automobile.
PPE Post Production Evaluation
PPI Property Protection Insurance Offered as a No Fault coverage in a few states, Property
Protection Insurance varies according to law. Generally,
this coverage offers in Division I, a limited property
damage liability coverage for damage to the property of
others.
PPRCE Personal Property Replacement Cost
Estimator
PPSC Pension And Profit Sharing Center
PPV Private Passenger Vehicle
PPfA Product Profile For Annuities
PQB Pre-Qualifying Business
PQI Property Quality Index Identifies the profit potential of homeowners applications.
The higher the PQI, the higher the risk.
PQP Project Quality Plan Element of each project plan that spells out what each
project will do to ensure and measure quality. Initial PQP
will lay out what VPD's and VPF's will be executed for each
project, when and by whom.
PR Police Report
PRB Premium Review Board
PRC Problem Resolution Center
PRCOE Process Center Of Expertise
PRISM Project Repository And Information
System For Management
To establish a central platform and repository for all APT
project activity, and also to provide Protection Technology
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executives with summarized at-a-glance dashboard
readouts on business alignment of all Protection work and
related project metrics.
PRO Preferred Repair Option
PRO Priority Repair Option
PS Performance Standard A specific measure of success and indicator of
performance for each Major Responsibility. It may
measure either results (what is done) or behaviors (how it
is done), In either case, Performance Standards should be
specific, measurable and observable.
PSA Premier Service Agent
PSB Program Specification Block Describes the logical view of one or more databases to an
application program.
PST Pacific Standard Time
PT Part Time
PTD Permanent Total Disability Total disability which is presumed to be permanent in
character. Frequently, total disability is presumed to be
permanent (for the purpose of beginning benefits) if it has
persisted for a period of six months.
PTE Pending Termination Endorsement
PTO Paid Time Off
PU Physical Unit
PUDWL Paid-Up Deferred Whole Life
PUM Property Unit Manager The manager of the Property Unit.
PUP Personal Umbrella Policy Line 38, Covers excess liability above and beyond
limitations on other policy lines.
PUWL Paid-Up Whole Life
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PV Present Value
PWA Project Web Access
PWB Project Workbench
PWS Property Workflow System
QA Quality Assurance
QAE Qualified Annual Earnings
QC Qualifying Commissions
QC Quality Control The function of quality checking a project or system
inquiry before transmitting the software components to the
production system. Used almost interchangeably with the
term acceptance testing.
QCP Quality Control Plan
QCR Quality Control Representative
QES Quality Education System
QIP Quality Improvement Process
QIT Quality Improvement Team
QLMS Quality Leadership Measurement System
QLMS Quarterly Leadership Measurement System
QNB Quote New Business Formerly known as MAI. Quote new business states are
states in which Allstate supports online insurance quoting.
Non-QNB states are states in which Allstate does not
support online insurance quoting.
R/S Recorded Statement
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RA Registration Authority
RAA Reinsurance Association Of America
RAC Resource Allocation Committee
RACF Restricted Access Control Facility An IBM product that is a security control measure. Mainly
seen on processors in Northbrook.
RACI Responsible Accountable Consulted
Informed
The RACI Chart maps out different accountabilities, tasks
and activities between current Workforce Leaders and
immediate managers. It also identifies who needs to be
informed. The RACI chart is also referenced in the BCI
toolkit and is a standard project management tool.
RAD Rapid Application Development
RADAR Retention And Defection After Rates Monthly reports of renewal rations for each state of
interest, for lines 10 and 70 (and 19 if requested). These
reports will include renewal ratios in advance of the rate
change, so that there is a baseline for comparison. Will
break out by risk categories post rate-change and (to the
extent possible) pre rate-change.
RBC Royal Bank Of Canada
RCC Region Commercial Centers
RDBMS Relational Database Management System Allows relationships between data items to be explicitly
specified and equally accessible.
RDF Resource Description Framework A model for describing and interchanging metadata. It
allows a Web site to describe its dynamic (user-created)
content without having to store static pages that contain
that content.
RDP Rotational Development Program A program whereby an employee rotates through several
departments to learn their functions. The duration of the
rotation varies by employee.
RDS Retention Data Set
RFC Request For Comments A document used by the IETF to describe the
specifications for a recommended technology.
RFE Request For Estimate
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RFP Request For Proposal
RFQ Request For Quote Designed for prospects who are not solicited or
pre-qualified.
RFSM Regional Financial Services Manager Reports to President of LBL Broker/Dealer for supervisory
purposes with a dotted line relationship to FVPs -
responsible for life, annuity and securities production and
supervision; FSMs report to this person.
RGPI Renewal Gross Policies Issued The number of items for which coverage was renewed
during a given time period.
RIM Records & Information Management The systematic management of all records, regardless of
media, from their creation or receipt, through their
processing, distribution, organization, storage, retrieval to
their disposition, and/or retention as necessary.
Information flows through the organization in the form of
paper and electronic records, such as word processing
documents, spreadsheets, e-mail, graphical images, voice
and data transmissions, and the input to and output from
midrange and mainframe applications. Information can be
stored on a variety of storage media, such as paper,
microfilm, microfiche, diskette, optical disk, CD-ROM,
videotape, and mass disk storage and tape cartridge or reel.
RIMS Risk & Insurance Management Society
RLC Response Line Center
RM Requirements Management
RM Risk Management
RMBC Risk Management Business Center
RMD Regional Marketing Director
RMI Risk Management Implementation
RMS Risk Management Systems
RMTS Risk Management Technology Services
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RMW Risk Management Workstation
RO Regional Office Allstate has divided the United States and Canada into
territories. The Regional Office is the main office that
services the Allstate policyholders within its territory.
ROC Regional Operating Center
ROC Regional Operations Center Responsible for servicing the Allstate agents.
ROE Return On Equity The annual percentage of a company's net income for the
year divided by the average equity at the beginning and
end of the year. In other words, net income divided by
beginning and end average capital.
ROI Return On Investment Earnings divided by funds invested equals percent return
on investment.
ROM Record Of Mailing A record is made of an Allstate mailing to a customer and
archived for retrieval through the Record Center.
RPC Remote Procedure Calls Allows distributed applications to communicate between
modules on different systems.
RPIF Renewal Policies In Force Policy items for which coverage was previously issued and
are being extended for another policy period.
RPR Relative Performance Review
RPU Reduced Paid-Up Insurance
RQAM Manual Entry Cash Transactions
RR Referral Resources
RR Registered Representative Individual who is licensed to sell securities and has the
legal power of an agent, having passed a Series 6 or 7
examination. Usually works for a brokerage licensed by the
SEC, NYSE, and NASD. When Allstate Agents (PFR's) sell
securities they are not acting as insurance agents, they are
acting as RR's. Only individuals or broker/dealers can be
Registered Representatives. Whan an RR sells a VA or
VUL policy it is considered a trade. When an insurance
agent sells the same product offering, it is considered a
'submission of an application'.
RSC Regional Service Center
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Codes Management System
RSW Rapid Solution Workshop
RTB Run The Business
RTC Reason To Call
RTC Reason To Contact
RTD Received To Date
RUM Regional Underwriting Manager
RUP Rational Unified Process Use is only allowed for evaluation purposes, for a specified
area and/or users within the specified time frame.
RV Recreational Vehicle
RVP Regional Vice President The individual to whom the Controller, Human Resource
Manager, Underwriting Manager and TAMs within the
Regional Office report and who in turn reports to the TVP.
RVW Riverwalk
S/S Signed Statement
SA Same As Applicant
SA Server Activity
SAI Service Action Item
SAN Storage Area Network
SAR Summary Annual Report
SAR Sysout Archival And Retrieval
SAR System Archival Retrieval An online facility utilized via TSO on the mainframe where
reports, lists, deallocations, etc. can be viewed online up to
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15 days after they are created.
SAS Standardized Aures Score The average Standardized Aures Score for a Driver or the
Total Book. This Analysis Factor is only used in the new
Business Quality Spoke.
SAS Statistical Analysis System A computer language from SAS Institute out of North
Carolina that processes data, generates reports and
probably most importantly, performs statistical analysis of
that data.
SAX Simple API for XML
SB Surety Bond (Line code 34) A line of business which covers such things as
performance bonds, etc.
SBA Small Business Administration A government agency that provides financial and
management assistance and other services to small
business concerns.
SBI Server-Based Image
SC Server Component
SCIP Senior Customer Insurance Professionals
SCM Software Configuration Management Establish and maintain the integrity of the products of the
software project throughout the project's software life
cycle.
SCNA Sun Certified Network Administrator
SCPR Sales Core Process Redesign
SCSA Sun Certified System Administrator
SCT System Change Transmittal
SDD Service Development And Delivery
SDLC Software Development Life Cycle A standard software life cycle that describes activities,
roles and responsibilities relating to the following phases -
planning, requirements definition, design, coding, testing,
deployment, and ongoing maintenance and enhancement.
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SDLC System Development Life Cycle
SDM Static Data Management Enterprise Data Management; Claims
SDM Service Delivery Management
SDP Software Development Process A 42 step process used in the life cycle of a project to
ensure quality. Depending on the size of the project,
various steps are omitted.
SDSF System Display And Search Facility An IBM utility used to obtain real-time information about
jobs and resources in an MVS/JES2 system. Also called
Spool Display and Search Facility.
SE Software Engineering
SE-CMM Systems Engineering Capability Maturity
Model
SEC Securities And Exchange Commission The SEC is the federal regulatory agency which is
authorized to laws and rules that govern the securities
industry in the United States.
SEI Software Engineering Institute
SEII Securities Education Institute, Inc Provider of software used to manage compliance to
licensing and continuing Education requirements for
broker/dealers and their registered representatives. SEII
maintains a database of licensing and continuing
education data for AFS LLC registered representatives.
SEP Simplified Education System
SEPG Software Engineering Process Group
SEQA Software Engineer Quality Advocate A full-time role at the Area level that is responsible for
gathering micro level measurements and reporting the data
to the department measurement coordinator on a monthly
basis, coordinating area level audit follow-ups, ensuring
compliance with standards and assisting in all process
improvements and implementations.
SGA Super General Agent
SGML Standard Generalized Mark-up Language
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SIN Social Insurance Number (Canada)
SIU Special Investigation Unit
SIU Special Investigative Unit
SLA Secure Level Agreement
SLA Service Level Agreement Agreement between a customer and a client depicting
agreed upon services.
SLIM Software Lifecycle Management The software project-planning tool for Windows. An
estimating model based on data from over 6000 projects, it
is used to estimate the time, effort and costs required to
satisfy a given set of software requirements and determine
the best strategy for designing and implementing your
software project.
SLIQ Streamlined Integrated Quoting
SLT Senior Leadership Team
SMART Sales Management Analysis And
Reporting Tool
A component of the Enterprise Data Warehouse
developed to provide decision support capability and
real-time access to sales information.
SMC Strategic Management Committee
SME Subject Matter Expert
SMF System Management Facility
SMIC Sales Management Incentive
Compensation
(Growth Through Effective Management) - The name for
the incentive compensation (bonus) system available to
AMs, TEMs, and TAMs in Sales.
SMIL Synchronized Multimedia Integration
Language
A language designed to integrate multimedia objects into a
synchronized presentation.
SMOI Strategic Method Of Inspection
SMP Special Multi-Peril (Line code 45) A line of business no longer in effect as it has been
replaced by the BPP. This was a more primitive version of
the BPP and was last issued in Mississippi and North
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Codes Management System
Carolina.
SMS Skills Management System
SMS Storage Management System
SMS Systems Management Server
SMS-R Skills Management System-Rewrite
SMSR Skill Management System Rewrite
SMT Senior Management Team
SNDM Sears Network Data Manager A Sears program offering which facilitates the exchange of
data between host computers.
SOA Service Oriented Architecture
SOAP Simple Object Access Protocol
SOW Statement Of Work
SPCP Systems Performance & Capacity Planning
SPD Summary Plan Description
SPDA Single Premium Deferred Annuity
SPHR Senior Professional In Human Resources
SPI Software Process Improvement
SPIA Single Premium Immediate Annuity
SPOE Single Point Of Entry
SPOM Single Point Of Monitoring
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SPP Scheduled Personal Property A rider available on homeowners policies which provides
coverage to specified, appraised personal property such as
jewelry, artwork, or other items not covered or only
partially covered under the regular homeowners policy.
SPP Software Project Planning Establish reasonable plans for perfomring software
engineering and for managing the software project.
SPTO Software Project Tracking And Oversight Provide adequate visibility into actual progress so that
management can take effective actions when the software
project's performance deviates significantly from the
software plans.
SPUFI SQL Processor Using File Input
SQA Software Quality Assurance Provide management with appropriate visibility into the
process being used by the project and of the system being
built.
SQA COE Software Quality Assurance Center Of
Excellence
Responsible for stewardship of SQA processes, and the
function of performing independent verification of defined
processes on projects.
SQC Software Quality Control
SQC COE Software Quality Control Center Of
Excellence
SQL Structured Query Language A very popular and universal language used for relational
database access, updating, etc.
SRM Software Requirements Management Establish a common understanding between the customer
and the software project team of the customer's
requirements that will be addressed by the software
project.
SRM Strategic Risk Management
SRO Self Regulatory Agency Nongovernment organizations that have statutory
responsibility to regulate their own members such as the
NYSE, AMEX, and NASD.
SRRTF Special Records Retention Task Force Individuals with a solid background in information - both
paper and electronic - owned by, or in the custody of, their
Business Unit or Shared Service, and a solid background in
the information systems used to house that electronic
information.
SS Support Staff
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SSM Software Subcontract Management Select qualified software subcontractors and manage them
effectively. A subcontractor, as defined in the CMM, is an
external agent responsible for developing and managing
one or more well-defined software products.
SSN Social Security Number (US)
SSP Sales & Service Processing Connected to the ALSTAR system, provides for enhanced
customer service.
STARS Small Towns And Rural Strategy This project addresses the market that lies between rural
markets and cities. It has designed a property product for
this market.
STS Share-Point Team Services
SW Software
SWDC South West Data Center
SWOPC South West Output Processing Center
SWOPC Southwest Output Center
TA Technology Architect
TACF Transmission Of Alstar Code And Files
TAG Technical Architecture Group
TAM Territorial Agency Manager
TAMP Training Activity Measurement Process
TAMRA Tax And Miscellaneous Revenue Act
TAMRA Technical And Miscellaneous Revenue
Act Type
TAMRA classifies life insurance policies for which the
premiums paid exceed the modified endowment premium
limitation and are subject to special rules.
TAP Truckers Auto Policy A type of auto policy as designated by ISO for use mainly
by long haul trucking firms.
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TAT Temporary Agent Transfer fast track process for setting up an existing experienced
registered rep who signs an agreement to sell Allstate
securities product.
TBD To Be Determined
TBOP Texas Business Owners Policy A line of insurance issued only in Texas. Basically, this is
the Texas version of the BOP.
TCH Telephone Claim Handling Adjuster Personnel who investigate and settle bodily injury claims
and property damage claims by phone.
TCI Transmittal Component Inventory Complete inventory of all components transmitted to
production.
TCM Territorial Claim Manager
TCPP Texas Comprehensive Package Policy A policy which covers a variety of perils and is issued only
in Texas. Basically, this is the Texas version of the BPP
policy.
TDAN The Data Administration Newsletter
TDOC Trailing Document Trailing documents are inserted into the mailing of a policy
but are not attached to the policy DEC information. Usually
the documents are to be returned to Allstate for legal or
regulatory requirements.
TDWI The Data Warehousing Institute
TEFRA Tax Equity Fiscal Responsibility Act
TEM Territorial Education Manager
TIB Theft Insurance Bureau National system that tracks insurance statistics.
TIC Territory Internal Control Manager
TIDE Triennial Independent Director Evaluation
TIM Technical Integration Manager
TIN Taxpayer Identification Number Generic term for: SSN - Social Security Number (US), EIN -
Employer Identification Number (US), or SIN - Social
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Insurance Number (Canada).
For non-employee agencies Allstate stores one TIN for the
business.
TM Territory Manager
TMC Traffic Management Center
TMP Texas Multi-Peril A line of business issued only in Texas. This was the
Texas version of the BPP prior to September of 1987.
TMS Tape Management System Maintains retention information on tape data sets.
TMU Traffic Management Unit
TNG The Next Generation
TOR Terminal Owning Region
TP Transaction Processing
TPA Third Party Administrators
TRA Tax Reform Act
TRF Travel Request Form Carbonized forms the attendee completes and sends to the
Central Travel Agency for travel arrangements to and from
an award trip.
TS Time Stamp
TSA Tax Sheltered Annuity
TSM Territory Sales Manager
TSO Territorial Sales Office
TSO Time Sharing Option
TSS Technical Shared Services
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Codes Management System
TSS Top Secret Security
TSSFS Technical Shared Services/Field Support
TUM Territorial Underwriting Manager A manager to whom typically several district underwriters
report and who in turn reports to an Underwriting Division
Manager or Underwriting Manager.
TVAGL Teleview At Great Lakes
UA Universal Application Various Tenfold technologies/tools are used within the
InterLink application. Allstate will incorporate TenFold's
Universal Application (UA) platform into our Solutions
Center. TenFold's Universal Application platform is a new
paradigm for building complex applications for large
organizations in a much more expedient manner than
previously possible.
UCAP Underwriting Claim Audit Program A management tool used to isolate a group of policies
(based on selected parameters) for purposes of claim
analysis.
UCE Unsolicited Commercial Email
UCM Unit Claims Manager A manager to whom approximately 10 Claim adjusters
report and who in turn reports to the MCM.
UCP Universal Claim Processing Ability to service a claim regardless of where the policy
resides. Example: An Illinois policyholder has an accident
in Florida. The claim can be serviced in Florida through the
use of UCP.
UCT Universal Code Translation
UD Update Distribution
UDDI Universal, Description, Discovery And
Integration
UEL Umbrella Excess Liability (Line code 53) A line of insurance which provides liability coverage
above and beyond the base amount provided by an auto
and general liability policy.
UI User Interface
UIM Underinsured Motorist
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UL Universal Life Universal Life Insurance (or Flexible premium): A life
insurance policy designed as a permanent policy, but
different from traditional policies in that it allows the
policy owner to vary the amount and timing of premium
payments (subject to satisfying policy premium minimums
to maintain the policy), plus increase or decrease the death
benefit (subject to underwriting for an increase). Cash
values accumulate based on premium payments. Monthly
deductions are subtracted from this fund for expenses and
cost of insurance. Interest is then added to this fund. In
some cases the interest rates to be credited are declared by
the company and vary from time to time.
ULP Universal Life Premiere
UM Uninsured Motorist Pays the policyholder and passengers in their car or losses
sustained by reason of bodily Injury, sickness, disease or
death caused by the owner or operator of an uninsured
automobile or a 'hit-and-run' driver. Stacked UM is
available in the state of Florida but it on not broken out
separately in MMIN.
UML Unified Modeling Language
UNCEFACT United Nations Center For Trade
Facilitation And Electronic Business
UOP University Of Phoenix Online
UPO University Of Phoenix Online
URI Uniform Resource Identifier The addessing technology by which URLKs (Uniform
Resource Locators) are created. Technically, http:// and
ftp:// are specific subsets of a URI.
URL Uniform Resource Locator A complete description of an item, containing the location
of the item that you want to retrieve within the Intranet /
Internet. The following example is the URL that takes
users to the SMART home page:
http:\\001-howeb15-s/ibi_htm/sales/160_1.htm.
URL Universal Reference Locator
URS Universal Rating System
USPS United States Postal Service
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
UT Universal Term
UT Universal Time
UTC Universal Time Coordinated
UTI Unable To Issue An application which cannot be processed and issued due
to missing information. Normally contact will be made with
the agent or insured to obtain the needed information.
VA Variable Annuity A variable annuity is a type of financial services product
which combines the standard features of most annuities
with investment choice.
VF Vendor Feedback
VI Visual Inquiry
VIN Vehicle Identification Number That number, unique to every vehicle, that describes the
vehicle for purposes of identification. The VIN, when
properly decoded, provides a true description of the
vehicle to which it was assigned.
VMF Vendor Master File The Vendor Master File is an alphabetical listing of all
vendors.
VP Visual Print The card code which indicates that the print-out 80
characters
VPD Validate Process Deliverables Sub-process invoked to validate specific process
deliverables against standards. Examples include code
inspections and design walkthroughs
VPF Verify Processes Are Folllowed Sub-process invoked to verify that processes are being
followed according to standards. An example would be
configuration management audit.
VRML Visual Reality Modeling Language A standard text based language for creating interactive
3-Dimensional objects for delivery across the Internet.
VRS Voice Response System Telephone answering system used by the Human
Resource Service Center to give Allstate employees quick
and easy access to their benefit and payroll information.
VRU Voice Response Unit
VSAM Virtual Storage Access Method Access Method Of Os/Vs for use with direct-access
storage (need to use access without services.)
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
VSI Vendor's Single Interest
VSS Visual SourceSafe
VTAM Virtual Telecommunications Access
Method
IBM networking application for printers, terminals and host
computer applications.
VUL Variable Universal Life The Consultant Variable Universal Life (VUL) product
meets the need for increased life insurance with a flexible
decreasing cash value and income replacement protection.
It also creates a solid investment portfolio for retirement.
The VUL sells itself because the customer can ?see the
money? in the policy? (i.e., entire investment portfolio and
percentage mix of investment products selected are easy to
see).
W3C World Wide Web Consortium
WAN Wide Area Network
WBST Web Based Scrubbing Tool
WC Waiver Of Charges
WC Workers Compensation (Line code 57, 58,
98)
A line of insurance which covers injury to workers,
regardless of fault, at the workplace. Most states require
this coverage for almost all businesses of 3 or more
employees. However, some states issue their own WC
exclusively in their states (monopolistic) while other state
compete with insurance companies and sell WC policies in
their states.
WCIO Workers Compensation Insurance
Organization
WFMS Work Force Management System
WIP Work In Progress
WLM Work Load Manager
WOS Waiver Of Subrogation
WP Waiver Of Premium
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
WRP Willow Road Plaza
WSDL Web Service Description Language
WSP Written Supervisory Procedures Sets forth the supervisory system established by the
member, and shall include the titles, registration status and
locations of the required supervisory personnel and the
responsibilities of each supervisory person as these relate
to the types of business engaged in, applicable securities
laws and regulations.
WSR Web Service Request
WTS Windows Terminal Services
XBRL Extensible Business Reporting Langauge
XHTML Definition of HTML 4.01 in XML
XLINK XML Linking Language
XLINK XML Path Language
XMI Extensible Metadata Interchange
XML Extensible Markup Language A data format for structured document interchange that is
more flexible than HTML. While HTML's tags are
predefined, XML allows tags to be defined by the
developer of the page. Thus, XML-defined Web pages
can function like database records.
XMOP Extensible Markup Language Metadata
Object Persistence
A set of components that allows the interoperation
between object technologies such as Java, Microsoft
COM, and CORBA. This means that objects can be
transported between different object systems (COM and
Java) and different Java VMs (Microsoft's and Sun's).
XP eXtreme Programming Use is only allowed for evaluation purposes, for a specified
area and/or users within the specified time frame.
XPATH XML Path Language
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Allstate Acronym List
Acronym Name Description
Enterprise Data Management
Codes Management System
XSL Extensible Style Language presentation and appearance of an XML document.
XSLT XSL Transformations
YTD Year-To-Date The cumulative results of a given factor from January 1
through the most current period for which information is
available.
cc Carbon Copy
eEG7 Western European EDIFACT Insurance
Group
ePMO Enterprise Program Management Office
ePMO Enterprise-Wide Program Management
Office
Number of Acronyms: 1,341
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