Post on 11-Jun-2018
transcript
© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Constantin Gonzalez, Principal Solutions Architect
June 2017
Amazon AI Services
Amazon AIIntelligent Services Powered By Deep Learning
Thousands Of Employees Across The Company Focused on AI
Discovery &Search
Fulfilment &Logistics
EnhanceExisting Products
Define NewProduct
Categories
Bring MachineLearning To All
Artificial Intelligence At Amazon
Can We Help CustomersPut Intelligence At The Heart OfEvery Application & Business?
Amazon AI: New Deep Learning Services
Life-like Speech
Polly LexConversational
Engine
RekognitionImage Analysis
Amazon AI: New Deep Learning Services
Life-like Speech
Polly
Converts textto life-like speech
48 voices 24 languages Low latency,real time
Fully managed
Polly: Life-like Speech Service
Demo
Text-to-Speech Pipeline
Text
Text normalization
Grapheme-to-phoneme conversion
Waveformgeneration
Speech
Sie hat 20 € in ihrer Tasche.
Sie hat zwanzig Euro in ihrer Tasche
ˈ [ziː ˈ hat ˈ ˈ ʦvanʦɪç ˈ ˈɔɪʀ̯o ˈ ɪn ˈ ˈiːʀɐ ˈ ˈ taʃə ˈ
Speech MarksSynchronize voice with visuals
Amazon AI: New Deep Learning Services
RekognitionImage Analysis
Demo
Amazon AI: New Deep Learning Services
LexConversational
Engine
Advent of Conversational Interactions
1st Gen: Punch Cards & Memory Registers
2nd Gen: Pointers & Sliders
3nd Gen: Conversational Interfaces
Amazon Lex - FeaturesText and speech language understanding: powered by the same technology as Alexa
Enterprise SaaS connectors: connect to enterprise systems
Deployment to chat services
Designed for builders: efficient and intuitive tools to build conversations; scales automatically
Versioning and alias support@
Demo
Amazon Lex - Technology
Amazon Lex
Automatic Speech Recognition (ASR)
Natural Language Understanding (NLU)
Same technology that powers Alexa
Cognito CloudTrail CloudWatch
AWS Services
ActionAWS Lambda
Authentication & Visibility
Speech API
LanguageAPI
Fulfillment
End-Users
Developers
Console
SDK
Intents, Slots,Prompts, Utterances
Input:Speech or Text
Multi-Platform Clients:Mobile, IoT, Web,
Chat
API
Output:Speech (via Polly TTS) or Text
Contact Flow Engine – Customer Experience Example
Ok, you are now booked for a
9:00AM departure tomorrow out of San Francisco,
arriving in Seattle at 11:45AM.
Can you please
rebook me for the
same flight tomorrow?
GreatThank you!Data
DipCRM
content
Hi Nikki Wolf,I see your flight was cancelled today. How can
I help you?
Incomingcustomer
call
NATURALAmazon Lex (in preview) the same technology that
powers Alexa
DYNAMICAnswer customer
questions before theyare even asked
PERSONALContact flows adapt on a per customer basis
Ok, you are now booked for a
9:00AM departure tomorrow out of San Francisco,
arriving in Seattle at 11:45AM.
Can you please
rebook me for the
same flight tomorrow?
GreatThank you!Data
DipCRM
content
Hi Nikki Wolf,I see your flight was cancelled today. How can
I help you?
Incomingcustomer
call
Contact Flow Engine – Customer Experience Example
Amazon Lex – Use CasesInformational BotsChatbots for everyday consumer requests
Application BotsBuild powerful interfaces to mobile applications
• News updates• Weather information• Game scores ….
• Book tickets• Order food• Manage bank accounts ….
Enterprise Productivity BotsStreamline enterprise work activities and improve efficiencies
• Check sales numbers• Marketing performance• Inventory status ….
Internet of Things (IoT) BotsEnable conversational interfaces for device interactions
• Wearables• Appliances• Auto ….
Amazon AIIntelligent Services Powered By Deep Learning
AI ServicesAmazon Rekognition
Amazon Polly
Amazon Lex Other Services
Amazon Machine Learning service
Amazon Machine Learning service
Amazon Machine Learning service
Amazon Machine Learning service