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Strategies to Overcome Challenges onMulti-cultural Construction Projects
A case study on the Palm Island Jumeirah projectDubai, United Arab Emirates
Ambika Rose Orrill
April 5th, 2006
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Overview
My Background Research Goals
Project Studied
Challen es Encountered
Strategies to Overcome Challenges
Research Outcomes
Future Projects
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My Background
Education
2003 BA Bard College, Physics
2005 BS Columbia University, Civil Engineering
2006 MS Stanford University, Construction Eng. & Management
International Project Experience
2004 Design/Construction of Samli Health Clinic, Thailand
2005 Design/Construction of Obodan Sanitation Facility, Ghana
2006 Research on The Palm Jumeirah, United Arab Emirates
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Development & Timeline
Oct 2005: CEM 50th Celebration
Nov 2005 : Meeting with Parson Brinckerhoffs Board
Nov 2005: Meeting with CRGP
Research Study
Dec 2005: Formalized Research Objectives Jan 2006: Performed Interviews & Site Visits
Feb Mar 2006: Transcribed Interviews
Apr 2006: Presentation
June 2006: Complete Paper
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Objectives & Goals
Objectives
Perform independent study/ mini research project
Learn hands-on about the challenges of multi-cultural projects
Increase my international experience
Research Study
Goals
Visit 3-6 projects
Perform 15 20 Interviews
Compile Observations
Give Presentation
Write Report
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Mentors & Sponsors
Mentors
Dr. Ryan J. Orr
Dr. Raymond Levitt
Tim Spall
Research Study
Mike Williams
Sponsors
Collaboratory for Research on Global Projects
Parsons Brinckerhoff
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United Arab Emirates
Area: 30,000 square miles
Population: 4.3 Million (2004 est)
Govt: Federation of 7 Emirates
Independence: 1971 (from UK)
Country of Study
Official Language: Arabic Religion: Muslim, Christian, Hindu
Ethnic groups: Indian, Pakistani, Bangladeshi,
Egyptian, Jordanian, Iranian, Filipino, Other Arabs
Approx. 15% of residents are U.A.E. citizens Natural Resources (30% GPD): oil and natural gas
Other Sectors: Tourism and Finance
http://www.eia.doe.go, http://www.infoplease.com, http://www.state.gov
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DubaiEmirate of Study
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Worlds Largest Man-made Island
3 x 3 miles
100 M cyd of land
Dredged from Jebel Ali Port
Palm Island JumeirahProject Overview
ncrease u a s s ore ne y m es
Developments will include:
Residential
Leisure
Entertainment Areas
Accommodate over 100,000 people
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Palm Island JumeirahProject Timeline
2000 Project Announced
2001 Dredging Commenced
2004 Land Reclamation Complete
2004 Project Management Contracts Let
2005 Project Organization Restructuring 2006 Partial Completion
2008 Final Completion
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Developer: Al Nakheel Properties
Program Management:
Kellogg Brown & Root
Consultant Engineers & Inspectors:
Palm Island JumeirahProject Management Team (2005)
Developer
Program Manager
Parsons De u-Cat er Overseas Lt
ACE International
Project Managers:
Parsons Brinckerhoff Infrastructure
Turner International Shoreline Apts
Hill International Villas
Contractors:
Hundreds
Project ManagerVillas
Project ManagerInfrastructure
Project ManagerShoreline Apartments
Consultant ConsultantConsultant Consultant
Contractors Contractors Contractors Contractors
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Palm Island JumeirahArial View of Project
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Sections of Project
Trunk & Spine
Palm Island Jumeirah
Fronds
Crescent
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Trunk & Spine
10,000 shoreline apartments & town homes
Palm Island Jumeirah
Main infrastructure route, Leisure and Entertainment Areas
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17 fronds containing 74 km of shoreline
Palm Island JumeirahFronds
Over 2,000 villas
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Crescent
7 miles long breakwater
Palm Island Jumeirah
Contain 40 5-star hotels
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Infrastructure Project Management
Parsons Brinckerhoff
Responsible for 15-30 infrastructure contracts
Bridges
Roads
Palm Island Jumeirah
Marine Structures Utilities
Power
Water and Wastewater Facilities
Vehicular and Utility Tunnels
Transit Rail System
Team of 50-75 people (currently)
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The Interviews
Over 20 people
Primarily all employed by PB Project Manager
Construction Managers
Conflict Mana er
Palm Island Jumeirah
Safety Manager Scheduling Specialist
Quality Control Specialist
Superintendent
Contract Manager
Secretary
Human Resources
Additional Consultants and Turners Project Manager
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Challenges Identified
Status Hierarchies
Divergent Norms & Values
Communication Barriers
Lack of Preconstruction Planning
Palm Island Jumeirah
Frequent Scope Changes Inconsistent Change Order Procedures
Government Involvement
Impermanent Project Organization Structure
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Status HierarchiesStaffing a Security Gate
Who would you have as a security staff on the project?
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Status HierarchiesStaffing a Security Gate
UAE NationalsGCC NationalsCertain Arabs
Brits
Americans
Who would you have as a security staff on the project whichnationality?
AustraliansOther ArabsIranian/IraqiEuropeans
Filipino
PakistaniIndian/Chinese
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Divergent Norms & ValuesPerception of Safety Risks
I have photographic evidence of a supervisor telling anindividual laborer to jump a 6 foot gap between two 7 beams 25
feet in the air, and he had no option but to do it.
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Communication BarriersNo Common Language
A group of Indian and Chinese labors were all faced offagainst each other armed with tools; they were shouting at each
other across a 10 foot gap, like in an old war film. But theyve
got hammers, machetes, screwdrivers, nails maybe two, three
hundred men.
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Lack of Preconstruction PlanningNo Master Plan
I was surprised at the level of no planning that happens in thispart of the world. Here they just want to see progress, even if it
is in the wrong direction.
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Frequent Scope ChangesIncrease in Infrastructure Demand
Originally the project was designed to contain 1,000 villas, nowsix years later the project will accommodate 2,700 villas.
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Inconsistent Change Order Procedures
The sales office instructed the contractor without goingthrough any of the design consultants, project managers, or the
clients own management team to put a bend in the bridge.
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Government InvolvementUnexpected Mourning Periods
1/4/06 Sheikh Maktoum dies
Ruler of Dubai and Vice-president of the UAE (1990 2006)
11/2/04 Sheikh Zayed dies
Ruler of Abu Dhabi, President and Father of the UAE (1971 2004)
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Impermanent Project Org. StructuresPerpetually Expanding Project Team
Developer
Infrastructure Consultant:
ACE
Infrastructure Consultant:
Parsons
Villas Consultant:
ACE
Shoreline Apts Consultant:
ACE
Contractors Contractors Contractors Contractors
The role we had lasted maybe a month, and then they changed it.
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Impermanent Project Org. StructuresPerpetually Expanding Project Team
Developer:
Al Nakheel Properties
Program Manager:KBR
Infrastructure Consultant: Infrastructure Consultant:Villas Consultant: Shoreline Apts Consultant:
The role we had lasted maybe a month, and then they changed it.
ACE
Parsons
ACE
ACE
Contractors Contractors Contractors Contractors
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Impermanent Project Org. StructuresPerpetually Expanding Project Team
Developer:
Al Nakheel Properties
Project Director:
Atlantis
Program Management:
The role we had lasted maybe a month, and then they changed it.
PB, Turner, Hill
Project ManagerVillas
Project ManagerInfrastructure
Villas Consultant:ACE
Infrastructure Consultant:ACE
Project ManagerShoreline Apartments
Infrastructure Consultant:Parsons
Shoreline Apts Consultant:ACE
Contractors Contractors Contractors Contractors
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Strategies to Overcome Challenges
Cultural Awareness
Flexible & Adaptable
Develop Relationship
Neutral Part
Cultural Matching Exportation
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Successes and Potential Improvements
Successes
Achieved goals
Met and worked with an impressive group of professionals
Was able to see first hand topics discussed in CEE 245A
Research Study
Minimized expenses
Potential for Improvement
More aggressive in lining up interviews
Clarified length of holidays during stay (Eid al-Adha) Prepared for 4-day mourning
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The Future
The Palm Deira (2009)
The World (2007)
Cost $1.8 B
Additional Developments
The Palm Jumeirah (2006) Cost $5.5 B
The Palm Jebel Ali (2008)
The Dubai Waterfront
Larger than Manhattan
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Thank you
Ryan J. Orr
Raymond Levitt
Tim S all
Mike Williams Collaboratory for Research on Global Projects
Parsons Brinkerhoff
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Questions