An exciting alternative for quality management software april 2013

transcript

An Exciting Alternative

Quality Management Software

John M. Cachat

Better Technology. Lower cost.

About John M. Cachat

• Driving Business Performance

– Helping companies align their business and technology

– Focus on people, process, and then the technology

– Subject matter expert on business process management

– On-going research into next generation of technology for enterprise

systems

• 28 years experience in enterprise systems

– USAF Research Project (1985)

– Founder of enterprise quality software company (1988)

– Chair of ASQ technical committee on computerizing quality (1992)

• Trusted advisor to global organizations, government agencies,

and professional groups

http://www.linkedin.com/in/johncachat

Housekeeping

Phones are muted

Use the question

block for questions Copy of presentation

available upon request

Agenda

• What We Are Hearing

• Lessons Learned

• The Business Case

• Software Demonstration

• Migration is Easy

• Introduction to Silico

Get the software you want and make it work the way you want it to work.

What We Are Hearing

Clunky / Ugly

Won’t run on 64 bit computers

Doesn’t work with Email

Can’t use my iPad

Can’t use my Smartphone

My business is changing, my software is not keeping up

New AS9100C changes make my QMS software obsolete

I have to call IT to get a report / chart

Inflexible – too rigid

Poor security and audit trails

My old QMS vendor is non-responsiveIt costs more to get the current version

then to buy a new app!

We waited ‘years’ for the new web version

and what we got is very disappointing

Lesson Learned

• Traditional software development that focuses on databases, menus, and screens is obsolete

• Technology must not be a roadblock that

– Requires extensive training

– Requires customization to fit your needs

– Forces people to adapt to the software

• Listen to the people, understand their process, and help them do it better

• Help me do my job !!! (output, not input)

COTS vs Your Form, Your Process –NCM Example

COTS vs Your Form, Your Process –CAR Example

Options to Automate QMS

Write it yourself

Pros Get what you want

Cons Start from Scratch

Time consuming

Expensive

Difficult to maintain

Write it yourself Traditional Off the Shelf COTS

Pros Get what you want Get what they sell

Time consuming

Expensive

Figure out how to use it

Change your forms

Change your

processes

Change your

documentation

Train (re-train) your

employees

COTS Vendor Selection Problems

Feature Vendor A Vendor B Vendor C

Document Management Good None Excellent

Training None None Excellent

Corrective Action Excellent None Good

Nonconformance Excellent None Good

Calibration Poor None Poor

Risk Management None Excellent None

Project Teams Good Excellent None

Preventive Maintenance Poor None None

All the screens start to look the same – and none of them look like my form

Write it yourself Next Generation BPM with Templates

Traditional Off the Shelf COTS

Pros Get what you want Get what you want Get what they sell

Time consuming

Expensive

Start with Templates

Faster, easier

Multi user

Robust security

Workflow

Figure out how to use it

Change your forms

Change your

processes

Change your

documentation

Train (re-train) your

employees

QMS Rapid Application Development Framework

• Robust database / data model / templates

• Your forms / screens

• Your menu / process flow

• Your reports

Next Generation Software

“If you want the Next Generation of the workforce

to use the software, it needs to look like

something they will want to use…..”

Next Generation Software

WORKFLOW

BUILT IN REPORTING

SUPPORT

MOBILE

DEVICES

Instant Application Platform

Instant Application

Platform

Workflow

User Interface

Templates

SecurityReports

Business Logic

API Tool Set

The Cachat Model

3.Software

2.Process

1.People

Your Form – The People View

The Process (or workflow)

People, Process, Software

Process(workflow)

Software

People

Quality Management System

PROJECT MANAGEMENT

New Business Product/Process Validation Risk Management

PEOPLE

Customers Employees Suppliers

DOCUMENTATION

Process Flows/Procedures Product Information Records

EQUIPMENT

Capital Tooling Inspection

MANUFACTURING

Receiving Work Orders, Routers, Inspection Shipping

CONTINUOUS IMPROVEMENT

NCM and CAPA Project Teams Audits

Software Technology Support

WORKFLOW

BUILT IN REPORTING

SUPPORT

MOBILE

DEVICES

Powerful Reporting

Software Demo

• Dashboards / Reporting

• Web Forms

• Workflow

• Navigation Options

• Auto-Documentation

• Security

THE DEMO

Auto Documentation

Software Migration

• Importing Data

– Import Button

– Data Migration Scripts

• Exporting Data

• Integration with other databases /

applications

Hosted or Purchase

• Hosted – SaaS

• License

– Hardware requirements

– Software requirements

Training on the Technology

• Robust Documentation – self taught

• Free Webinars

What is the Goal?

No Bad MaterialDo Things FasterLess Labor Increase Revenue

How will computerizing QMS help you reach your goals?

Value Proposition

� Streamline operations - faster cycle time

� Improve responsiveness – simplify work

� Increase visibility – via notifications

� Minimize risk - less variation

� Make better decisions – access to data

� Reduce IT costs - less development time

� Enforce governance – compliance & audit trail

Bottom Line – Reduce Risk and Save Money !!!

QMS Next Gen Technology Requirements

• Rapid web form development & maintenance

• Minimum to no programming required

• Requires little internal IT support

• Intuitive and graphical workflow definition

• Integration with other applications (web services)

• Leverage email

• Rapid updates / improvements

• Support mobile devices / tablets

• Option – Buy or Software as a Service (SaaS)

Join the Quality Management Software LinkedIn Group

About Us

John Cachat

jmc@peproso.com

Contact

Proven expertise in business

information systems

Rapid Solution

Development™ process

ServicesAssess Current Status

Develop Short and Long

Term Plans

Develop Specific Solutions

to Your Problems

Assist in ROI Analysis

FREE Proof of Concept

An Exciting Alternative for Quality Management Software

Contact:

John Cachat

jmc@peproso.com

Copy of Presentation

Request a Demo

Visit:

http://peproso.com/webinars

Future Webinars