@electrobabe

Anatomy Of Chatbots Users Will Love

5.7. Oslo @electrobabe5.7.

Background

5.7. Oslo @electrobabe

Chatbots

5.7. Oslo @electrobabe

Mica, the Hipster Cat Bot

5.7. Oslo @electrobabe

Talk to me!

5.7. Oslo @electrobabe

Add value – add character

5.7. Oslo @electrobabe

It's the Tone That Makes The Music

5.7. Oslo @electrobabe

Emotional reactions to conversations to bots

5.7. Oslo @electrobabe

Key Learnings <3● Be positive, be funny, be unique

● Respond to all types of input

● Learn and adapt continuously

● Use analysis tools

● Respond to rude behavior

5.7. Oslo @electrobabe

Key Learnings (cont.)● No common standards! (yet)

● Add Easter Eggs

● NEVER pretend to be a human

● Be very careful how often, when and how to notify users

5.7. Oslo @electrobabe