©PartnersHealthCare September2017

MOBILEIRON:ANDROIDENTERPRISEUPGRADEGUIDE

AndroidEnterpriseisaspecialconfigurationavailabletoNougat(7.0)andhigherAndroiddevices.AndroidEnterpriseseparatesyourpersonallifefromyourworklifebycreatinga“WorkProfile”onyourdeviceandinstallingPartnersenterpriseappsinthisprofile.Onlydatainthe“WorkProfile”willbemanagedbyyourorganization.Yourpersonaldataiskeptseparateandprivate.

AndroidEnterpriseallowsPartnerstoleveragetechnologiesthatenablespecial“WorkBadged”versionofGooglePlayappsincludingthefollowing:

• Gmail:PartnersemailthroughthefamiliarGmailapp• GoogleCalendar:PartnerscalendaringthroughtheGoogleCalendarapp• MobileIronTunnel:AnalwaysonVPNTunneltoallowyoutoconnecttoSharePointandotherinternal

resources• Dropbox:AspecializedversionofDropboxtoprovideaccessyourPartnersDropboxBusinessaccount

UPGRADETOANDROIDENTERPRISEStep1:UpgradetoAndroidEnterprise

Note:Stepsmayvaryslightlydependingonyourdevicemanufacturer.

1. OpentheMobileIronGoapp2. TapCONTINUE3. AGREEtotheTermsandConditions4. TapNEXTtoSetuptheWorkProfile5. TapOKandwaitforMobileIronGotocompletetheupgrade6. TapFINISHtocompletetheupgrade

©PartnersHealthCare September2017

Step2:DownloadAndroidEnterpriseApps

1. OpenMobileIronGo2. Taponthecirculararrowatthetoptorequestacheck-in3. YourdevicewillstartdownloadingAndroidEnterpriseversionsofyourappswithin5-10minutes4. Youcancheckonthestatusofyourdownloadsbyswipingdownfromthetopofthescreen5. WhenallyourappshavefinisheddownloadingyoufindyourAppswithandorangeworkbadge

.

©PartnersHealthCare September2017

ACTIVATEMOBILEIRONTUNNELMobileIronTunnelandalways-onVPNtunnelthatroutestrafficfromthePartnersrelatedWorkappsthroughaVPNconnectionbackintoPartners.UsingtheorangebadgedversionofGoogleChrome,youareabletoaccessinternalwebsitesatPartnerssuchasSharePoint.

Note:DuetothearchitectureofAndroid,itmaytakebetween30-60minutesforyourdevicetoreceiveandprocessthenecessaryconfigurationfiles.ThisisalimitationoftheAndroidoperatingsystemStep1:ActivateMobileIronTunnel

1. OpentheTunnelApp2. Selectafw_cert_109804andthentapALLOW(donottap“INSTALL”)3. TapOK4. Asmalliconofakeyappearsatthetopofyourphonescreenwhen

Tunnelisactivated

TunnelApp

TunnelMenuBarIcon

©PartnersHealthCare September2017

ACCESSYOURPARTNERSEMAILANDCALENDARAndroidEnterprisenowusesaspecialversionoftheGmailappastheprimaryemailclientandGoogleCalendarastheprimarycalendaringclient.Note:DuetothearchitectureofAndroid,itmaytakebetween30-60minutesforyourdevicetoreceiveandprocessthenecessaryconfigurationfiles.ThisisalimitationoftheAndroidoperatingsystem

1. OpentheGmailappwithorangebriefcaseicon2. OntheClientCertificatescreen,TapSELECT3. Selectafw_cert_109804andthentapALLOW(donottap“INSTALL”)4. EnteryourPartnersPasswordandtapOK.5. TapActivatethisdeviceadministratorwhenprompted6. PleaseallowsometimeforGmailtostartpopulatingyourInbox

TheGoogleCalendarandContactsappswiththeorangebriefcasewillbeautomaticallyconfiguredafterGmailcompletesitsconfiguration

©PartnersHealthCare September2017

FREQUENTLYASKEDQUESTIONS

CANPARTNERSVIEWMYPERSONALCONTENT,SUCHASTEXTMESSAGESORPHOTOS?No.Partnerscannotvieworaccesspersonalemails,textmessages,photos,videos,callhistory,orvoicemailsstoredonyourdevice.PleaseseetheServiceNOWdocumentonMobileIronPrivacyformoreinformation:https://partnershealthcare.service-now.com/kb_view.do?sysparm_article=KB0027457HOWMUCHDISKSPACEONMYPHONEDOESMOBILEIRONUSE?Therearethreemandatory,corecomponentstoMobileIron:MobileIronGo(33MB),Tunnel(1.5MB)andthePartnersAppCatalog(0KB).Intotal,MobileIronuseslessthan40MBofstorageonyourdevice.Tobalanceusability/conveniencewithstoragerequirements,Partnersemailisinitiallysettosynconlythelast2weeksNote:optionalappssuchasDocs@Work(forH:\Driveaccess),Dropbox,CortextandHaikuwillalluseadditionalstorageonyourdeviceDOINEEDTOKEEPTHEMOBILEIRONGOAPPONMYPHONE?Yes.ItisrequiredtouseotherappsinthePartnersAppCatalog,suchasDocs@WorkI’MGETTINGTWONOTIFICATIONSFOREMAIL,REMINDERS,ANDCALENDARENTRIES!WHATDOIDO?ThishappensifyouhavetwoconfigurationsonyourphonecheckingyourPartnersemail.Youmustremoveyourpre-existingonetopreventthedoublenotificationissue.Youwillnotloseanymail,contacts,orcalendarentries.

WHATHAPPENSTOMYPARTNERSCALENDARANDCONTACTS?Yourcalendarandcontactsareautomaticallypopulatedduringthesetupprocess.Customringtonesandpicturesinyourcontactswillbelost.ContactsstoredoniCloud,Gmail,Yahoo,orotherthirdpartycompaniesarenotimpacted.

IAMUNABLETOAUTHENTICATE,NOMATTERHOWMANYTIMESIENTERMYPASSWORD!Thiscanhappenduetoafewreasons.PleaseensurethatyouareusingyourprimaryPartnersemailaddresswhenenrolling(thisistheaddressinthe“From:”fieldinOutlookwhenyousendanemail).Ifyourecentlychangedyouremailaddress(i.e.changeofmaritalstatus,changeofinstitutionalaffiliation,etc),MobileIronmaynothavethecorrectinformation.Inthiscase,pleaseopenupaservicedeskticketandaskthetickettobeassignedtothe“EnterpriseMobilityManagement(EMM)”queue.

GETTINGHELPForassistance,pleasecontacttheISServiceDesk.Fornon-urgentissues,openaticketonline.

BWH617-732-5927 BWHF617-983-7454 BWH-RICS617-525-0848 DFCI617-632-3399LCC857-307-4150 MCL781-416-8940 MGH617-726-5085 NHP617-643-2020NSMC978-354-2014 NWH617-243-6001 PCPO781-433-3757 PHH617-726-0790PHS617-726-5085 SRN617-952-5555