Post on 31-Oct-2014
description
transcript
Department of Human Services
Quality, everyone’s business, all of the Quality, everyone’s business, all of the timetime
Anne BrinsdenQuality and Sector Development BranchDisability Services DivisionPresentation to DISTISS Wednesday 4 March, 2009
Better services, better outcomes, Better services, better outcomes, stronger communities stronger communities
•People with a disability have the right to experience the best possible physical, mental, emotional and social health and wellbeing
•People with a disability experience differences in:
– living conditions– educational opportunities– employment options– protection of human rights– access to transport– health
Victoria’s policy directionVictoria’s policy direction
• A Fairer Victoria• Growing Victoria Together• The Victorian State Disability
Plan 2002 – 2012• The Disability Act 2006
The Quality Framework for Disability The Quality Framework for Disability Services in VictoriaServices in Victoria
• An endorsed policy on service quality for people with a disability incorporating the Standards for Disability Services in Victoria
Outcome Standards Industry Standards
• A way of collecting information about the effectiveness of the organisation in providing meaningful supports
• A way of improving practice based on outcomes that are most important to the support users
• A way of assessing compliance with aspects of the new Act
Focus on outcomesFocus on outcomes
Areas of life important to people
Future response and strategyFuture response and strategy
• Human rights perspective
• An outcomes focus
• Confirmed service quality
• Victorian Population Health Survey