John Hancock Life Insurance Company (U.S.A.) • 197 Clarendon Street • Boston MA 02116 • 1-800-344-1029 • www.johnhancock.com/annuitiesJohn Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued byJohn Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA. MLINY050721442-1 CUCHART 8/21

1 Ifbeneficiaryanindividual.2 Viewonly.3 Upto$100,000.

Annuities contact guide

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Inquiry categories

Annuitization

Claims

Investments

Maintenance

Miscellaneous

Programs

Tax

Withdrawals

Annuitization Go to online account Submit a form Call us

Annuitizationquoterequest Call1-800-344-1029

Annuitizedverificationofincomerequest Mailusaform Call1-800-344-1029

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ClaimsDeathclaim Visittheclaimspage

1 Visittheclaimspage Call1-877-543-2363

Reportadeath Visittheclaimspage Visittheclaimspage Call1-877-543-2363

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InvestmentsInvestmentoptionchange Registerorlogin Mailusaform Call1-800-344-1029

Investmentfactsheetsrequest Registerorlogin Call1-800-344-1029

Portfolioperformancereportrequest Registerorlogin Call1-800-344-1029

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MaintenanceAddresschange Registerorlogin Mailusaform Call1-800-344-1029

Annuitantchange Mailusaform

Beneficiarychange Submitformonlineormailusaform

Emailchange Registerorlogin Call1-800-344-1029

Financialrepresentativechange Submitformonlineormailusaform

Maturitydateextension Registerorlogin Submitformonlineormailusaform Call1-800-344-1029

Namechange Mailusaform

Ownerchange Mailusaform

Paperlessenrollment Registerorlogin Call1-800-344-1029

Requiredminimumdistribution(RMD)amountretrieval Registerorlogin Call1-800-344-1029

Websiteregistrationupdate Registerorlogin Call1-800-344-1029

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MiscellaneousFraudreport Submitinfraudcenter Call1-800-344-1029

Letterrequest Call1-800-344-1029

Statementrequest/print Registerorlogin Call1-800-344-1029

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ProgramsAssetrebalancingrequest Mailusaform Call1-800-344-1029

Automaticinvestmentprogramstop/change Submitformonlineormailusaform Call1-800-344-1029

Dollarcostaveragingrequest Mailusaform Call1-800-344-1029

Dollarcostaveragingstop/change Call1-800-344-1029

Systematicprogramchange Registerorlogin Submitformonlineormailusaform Call1-800-344-1029

Systematicprogramsenrollment (required minimum distribution, systematic withdrawal, income made easy) Submitformonlineormailusaform Call1-800-344-1029

Systematicprogramsstop (required minimum distribution, systematic withdrawal, income made easy)

Submitformonlineormailusaform Call1-800-344-1029

Telephonewithdrawalauthorization (TWA)enrollment

Submitformonlineormailusaform Call1-800-344-1029

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TaxTaxcostbasis(non-qualifiedcontracts)review Registerorlogin

2 Call1-800-344-1029

Taxform1099copyrequest Registerorlogin Call1-800-344-1029

Taxform5498copyrequest Call1-800-344-1029

Taxformcorrectionrequest Call1-800-344-1029

Taxwithholdingchange(federal) Mailusaform Call1-800-344-1029

Taxwithholdingchange(state) Mailusaform Call1-800-344-1029

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WithdrawalsCashedcheckcopyrequest Call1-800-344-1029

Checkvoid/stop Call1-800-344-1029

Electronicfundtransfer(EFT)election/change Submitformonlineormailusaform

Fullterminationrequest Submitformonline3ormailusaform Call1-800-344-10293

Requiredminimumdistribution(RMD)withdrawalrequest Registerorlogin Submitformonlineormailusaform Call1-800-344-1029

Transferinrequest Mailusaform

Transferoutrequest Call1-800-344-1029

Withdrawalrequest Submitformonline3ormailusaform Call1-800-344-10293

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