Change Management&

Appreciative InquiryBrent A. Jones

ACCJ Kansai – November 12, 2014

What is Appreciative Inquiry?

“Ap-pre’-ci-ate, v.”

•“. . . to value or admire highly; to judge with heightened understanding; to recognize with gratitude.”

“In-quire, v.”

•“. . . to search into, investigate; to seek for information by questioning.”

Problem Solving“Felt Need”

Identification of Problem

Analysis of Causes

Analysis of Possible Solutions

Action Planning(Treatment)

Appreciative InquiryAppreciating

“Valuing the Best of What is”

Envisioning“What Might Be”

Dialoguing“What Should Be”

Innovating“What Will Be”

Heliotropism

AI . . .

• Focuses organizations on their most positive qualities

• Leverages those qualities to enhance the organization

• Appreciative Inquiry is the study of what works well.

What’s Different About AI?• Purposefully positive

• Builds on past successes

• “Grass roots” and “top down”

• Highly participative

• Nurtures a positive “inner dialogue”

• Stimulate vision and creativity

• Accelerates change

Negativity Bias

DreamImagine

“What might be”

DiscoveryAppreciate“What is”

DestinyCreate

“What will be”

DesignDetermine

“What should be”

PositiveCore

What would you describe as being a high-point experience

in your organization, a time when you were most alive

and engaged?

Constructionist

Simultaneity

Poetic

Anticipatory

Positivity

Perception

Perception

Without being modest, what do you value most about

yourself, your work, and your organization?

What are the core factors that give life to your organization,

without which the organization would cease to

exist?

HealthyOrganization

Novelty

TransitionContinuity

Management of:- Curiosity- Dreaming- Challenging the Process

Management of:- Common Script- Feedback on Success Indicators- Celebrating Progress

Management of:- Core Values- What We Do Best- Minimal Disruption

Source: Srivastva, S. & Fry, R. (1992)

http://appreciativeinquiry.businesscatalyst.com/