Appreciative Intervention Work

transcript

‘RL-UK is a not-for-profit social enterprise working to improve lives

and livelihoods'

Professor (dr.) Tony Ghaye

Director of Reflective Learning – UK

Visiting Professor at Luleå Tekniska Universitet – Sweden

and livelihoods'

Improving work and workplaces

We can improve things

this way !

Or we can improve them

this way !

and livelihoods'

Do you need people who are good at ‘fixing’ problems?

and livelihoods'

How do you gather and use ‘information’ about how to improve your work and workplace?

What do you mean …“then something bad happened?”

and livelihoods'

Metaphor: Organization as a machine

Hierarchical command and control style

Search for “the one best way”

Deficit discourses based on fixing what’s wrong

Frederick Winslow Taylor(1856-1915)

So what kind of organizational culture

are you working in?

and livelihoods'

• There is no ‘one way’

• Need to be constantly responsive and agile

• Raising one child gives no assurance of success with the next

• Expertise in relationships is fundamental

• Important to learn as you go along

• Uncertainty of outcome always remains

Like raising a Child?

• Finding the ‘right’ recipe is essential

• Recipes mean that later efforts can be repeated

• Expertise in following the recipe increases success

• Recipes produce standard products

• Certainty of same results every time

By following a Recipe?

Improving

work and

workplaces

and livelihoods'

What single thing, were it to happen again, and more often, would make a significant and positive difference to

your work?

and livelihoods'

Please tick ONE box for each statement

1I feel I can trust the people I work with.

3 I feel I know what’s going on.

18 I feel rushed off my feet.

22 I feel part of a close-knit team.

24 I feel valued and respected.

34 I feel I am bullied at work.

35 I feel supported by my colleagues.

49Creative ideas are encouraged here.

Always TRUE

Always FALSE

and livelihoods'

Please tell us what you think

My idea for an even better workplace is …....

(Please write in this box)

and livelihoods'

CREATIVE METRICS

RELATIONSHIP METRICS

IMPROVEMENT METRICS

= STAFF METRIC = DIVERSITY within staff group.

DIVERSITY BAR FALLS

WITHIN THIS AREA

STAFF METRIC

falls within this area

TR = Trust How far you trust others and feel they are open and honest with you.

TC = Team CohesionC = CommunicationR = RespectFS = Feeling Supported

L = LeadershipDM = Decision MakingCW = Coping with Work

Inn = InnovationI = Influence

and livelihoods'

The “islands of improvement effect” (lack of spread/dissemination)

The “improvement evaporation effect” (lack of sustainability)

Some improvement frustrations

and livelihoods'

Building creative workplace cultures

INFLUENCEINNOVATION

DECISION MAKING

COPING WITH

LEADERSHIPTRUST COMMUNICATION FEELING SUPPORTED

RESPECTTEAM COHESION

RelationshipMetrics

Staff becoming more emotionally

literate

DevelopingEMOTIONAL LITERACY

Creative Metrics

Staff thinking and acting differently

Using APPRECIATIVE INTELLIGENCE

Improvement Metrics

Staff working from the positive

present

MAKING A DIFFERENCE

and livelihoods'

Thank you for listening

tony.ghaye@btinternet.com

www.reflectivepractices.co.uk

Appreciative Intervention Work

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