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Appreciative LeadershipDiana Whitney
Chesapeake Bay ODN Conference 2010“Leading Transformation in Complex
Times”
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An Invitation toA Positive Revolution
Appreciative Inquiry
Strengths Movement
Positive Psychology
Positive Organizational Scholarship
Asset Based Development
Positive Deviancy Solution Based Therapy Creation Spirituality
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Five Strategies of Appreciative Leadership
The Wisdom of INQUIRY
The Genius of INCLUSION The Art of ILLUMINATION
The Courage of INSPIRATION The Path of INTEGRITY
Appreciative LeadershipWhitney, Trosten-Bloom, Rader
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1. The Wisdom of InquiryAsking Positively Powerful Questions
Appreciative LeadershipWhitney, Trosten-Bloom, Rader
“Tell me about the river that connects you.”
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The Case of BP PROCARESurvey Results showed 79% Customer Satisfaction
Desired to improveConducted Focus Groups
Dissatisfied CustomersAsked: What are we doing wrong?
Shared the information widelyThe bottom drops out...
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The Appreciative Alternative A Root Cause of Success Analysis
Study of Outstanding Customer Satisfaction
Interviews with All CustomersWhat attracted you to us initially?Your best experience with us? What made it satisfying?
Generative Benchmarking8 months - 95% Fully Satisfied What did they learn?
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What is Appreciative Inquiry?
The study of what gives life to human systems – people, teams,
organizations, processes – when they are at our best.
Appreciation = valuing, prizing, affirming, honoring, recognizing the best of people and situations.
Inquiry = exploration, discovery, asking, being open to seeing new potential and possibilities.
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Appreciative InquiryAn Alternative to Problem Solving
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Slow: Puts attention on yesterday’s causesProduces “vocabularies of human deficit”Downward spirals of energy and morale > fatigueWeakened teamwork & relationships
Unintended ConsequencesDeficit Approaches to Change
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Inquiry is the Intervention The questions we ask are fateful. They determine what we find. They create the world as we know it.
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What We Study MattersIt sets the agenda for dialogue, learning and change.
Stress at Work
Joyful Productivity
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Put your values in your questions.Appreciative Leadership Practice
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Social Construction TheoryMeaning is made in relationship.
Conversation, language, words and stories are our vehicles – for making meaning and creating realities.
Human organizing is conversational.“Organization culture is the story we tell ourselves
about ourselves and then we forget it’s just a story.”We are constantly analyzing, interpreting, making
sense and creating realities together.
To change organizations is to change the conversation – who talks to whom about what.
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2.The Genius of InclusionEngaging With People to Co-Create the Future
All the people who’s future it is need to be in the conversation about the future.
People commit to what they help create.
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Inquiry Among Improbable Pairs.Appreciative Leadership Practice
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3. The Art of IlluminationBringing Out the Best of People and Situations
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Peter Drucker
The task of leadership is to create an alignment of strengths – for a purpose or toward a goal – in such a way that weaknesses become irrelevant.
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Strengths“Near perfect
performance in an activity.”
Feel easy.Increase excellence,
success, productivity.Provide a sense of joy,
flow, energy, and fulfillment.
Now, Discover Your StrengthsBuckingham and Clifton
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Excellent PerformersAre rarely well-rounded. They capitalize on their strengths. They minimize their weaknesses.
Each person’s greatest room for growth is in his or her areas of greatest strengths.
Now, Discover Your StrengthsBuckingham and Clifton
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Be a Strengths Spotter.Appreciative Leadership Practice
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Strengths Spotting Inquiry1. Tell me about a recent success, something
you’ve done in the past few weeks or months that gave you great satisfaction and pride.
1. What did you do?2. What else did you do?3. What gave you the idea to do this?4. Who else was involved and how did you relate to them?5. Tell me more about what you did to make this a success.
2. Based upon your success story, I sense that some of your strengths are…
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Strengths Spotting – Try it Now1. Select a partner – someone new.2. Ask your partner to tell you a success story.3. Listen to discover your partner’s strengths.4. Reflect the strengths back to your partner
Reverse RolesTotal Time 8 minutes – 4 minutes each
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4. The Courage of Inspiration
Awakening the Creative Spirit
All change requires large amounts of positive emotions, energy, enthusiasm.
Hope – belief in the best in the midst of the worst.
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The Birth of Positive Psychology Prof. Martin Seligman, President, APA, 1996 Author: Learned Optimism; Authentic Happiness
30 years of psychology research 45,000 studies on depression, illness300 studies on joy, hope, happiness
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Research on Positive Emotions Prof. Barbara Fredrickson, UNC Author: Positivity Broaden and Build Theory
Positive Emotions:1. Broaden Attention and Thinking2. Undo Lingering Negative Emotional Arousal3. Build Resilient Coping…Like Immune System
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Positive Emotions & Performance
Joy………...play, imagination, experimentation innovation
Interest…..involvement, investigate, explore new knowledge
Optimism...opportunity, confidence, persevere achievement
Contentment…savor, integrate complex ideas deeper insight
Love…………….…………………connect, relate cooperation
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“Positivity Ratio” and Performance People flourish in the presence of positive
emotions and communication. The Healthy Range is 4+ : 1- -------------
11+ : 1-
Marcial Losada, Chile Successful Teams 5+:1-
John Gottman, UC Berkley Long Term Successful Marriages 5+:1-
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Practice a 5+/1- Positivity Ratio.Appreciative Leadership Practice
Appreciative Leadership
The relational capacity to mobilize creative potential and turn it into positive power—to set in motion positive ripples of confidence, energy, enthusiasm, and performance—to make a positive difference in the world.
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5. The Path of IntegrityMaking Choices for the Good of the Whole
Starts with You – Your Own Wholeness
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To Thy Own Strengths Be True.
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A Tale of Two Wolves
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Practices for Feeding The Positiveand Leading Transformation in Complex Times
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1. Focus on Root Causes of Success. Let Weaknesses be Irrelevant.
2. Ask Appreciative Questions.
3. Practice a 5/1 “Positivity Ratio.”
4. Be a “Strengths Spotter.”
5. Take Care of Yourself. So You Can Take Care of Others.
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For More Information
Available July, 2010
The Power of Appreciative Inquiry
Whitney & Trosten-Bloom
Diana Whitneydiana@positivechange.org
Corporation for Positive Changewww.positivechange.org