Prepared and Presented By

Elaine Oxamendi Vicet

INTRODUCTION

The main purpose of this presentation is to establish the fundamental skills required in communication.

To appreciate the art of conversation.

Becoming an effective public speaker.

Introduce a new modus operandi for the 21st Century model.

METHOD OF DELIVERY

This training session is highly interactive and is activity based. Participation is required.

Ronald Shapiro/Mark Jankowski

“Bullies, Tyrants and Impossible People: How to beat them without joining them”

N.I.C.E.: the antidote for B.T.I.P.N - neutralize our emotionsI – Identify the type of B.T.I.P you are facing

Situationally difficult Strategically difficult Simply difficult

C – Control the encounterE – Explore options

COMMUNICATION

Linear Interactive Transactional

What does each mean and when do we use each?

Discussion.

ACTIVITY 3

Role play each type of Communication.

Linear. Interactive. Transactional.

What then is Communication?

Your Thoughts.

Establish a group definition.

OBSTACLES TO EFFECTIVE COMMUNICATIONDoubtFearUnderachievementFailureBiasInsecurity“The ‘I’ thought you meant syndrome or “The ‘You never said’ excuse

ACTIVITYCOMMUNICATION REQUIRES BEING ON THE SAME PAGE.

Object toss

COMMUNICATION SKILLSREQUIRES:

Good team behaviour

Understanding another’s perspective

Listening and acknowledging that you understand

Giving and receiving, leads to mutual gain

UNDERSTANDING THE WHYS

AND WHEREFORES.

CONTROVERSY

The 21st century professional 0

Researches Curious Examines trends Forecasts Projects

Character Traits

Purposeful Competent Creative Expresses well Forges relationships Flexible

Personal Traits

Begin with the end in mind

In the know Studies to show

thyself approved Personal drive Seeks

continuous training

Intrinsic Factors Extrinsic Factors

Family Culture Education Society Work Church

MAINTAINANCE Relevant Current Forward thinking

EXTERNAL ENVIRONEMNT: Political Social

Technological Political

Do something different

PASSION

Willingness to do something different

HOW?

EFFECTIVE COMMUNICATION

WORD CHOICE

WORD USE

EXPRESS CLEARLY

GESTURE LESS & ARTICULATE MORE

Convrsational SkillsCommunicating effectively.Understanding another perspective.Be willing to be challenged.Listening and acknowledging that you

understand.Sharing, leads too mutual gain.I am always right and I know everything?!

Pride

Vanity

The Great Sin

Stages of ListeningReceiving

Interpreting

Evaluating

Responding

Non Verbal Cues

Kinesics-body languageVocalics- para language, voice volume, speaking rateProxemics-spaceHaptics-touchArtifactual-appearancesOlfactics-smell, odourChronemics-how we perceive time

Lie To me

Let us talk abut it

Effective Public Speaking

Becoming an effective speaker

Let’s talk

THE END!FINI!

BONSOIR!

BUENAS NOCHES!

CHOI!

Mi DONE!