Asiana Flight 214

San Francisco International Airport 06 July 2013 Boeing 777

Asiana Flight 214 What Airports and Airlines

Need to Know The 15th Annual Risk Management Conference

West Palm Beach, FL January 13, 2014

Ken Jenkins President

Ken Jenkins, LLC

OZ 214

• Courtesy of NTSB

Background

• OZ Flight 214 (July 6, 2013)

• B777-200ER

• ICN-SFO

• 307 Souls on board

• 3 Fatalities • Courtesy of NTSB

Federal Legislation • Foreign Air Carrier Act 1997

• Loop hole

• KAL 700

• Aviation Disaster Family Assistance Act 1996

• Department of Transportation (DOT)

• Regulator

• Airline must file plan

• No audit process

Airport Response • Good news

• Airport response is the same regardless of…

• Alliance

• Codeshare

• International or domestic flight

• Bad news

• An air carrier with a limited presence will be cause for concern

Airport Response • Who is responsible for picking up the pieces?

• Challenges to responding to an international flight?

• Language barriers

• Patient tracking

• On scene

• Off scene

• HIPPA……..don’t get me started!

Airport Response • Family Reception Center

• Airport role

• Airline role

• How does the airport transition from the FRC…

• Family Assistance Center

• Airport role

• Airline role

Airline Alliances

13 Members 19 Members 28 Members

Media Briefings

• Courtesy of NTSB

NTSB Tweets

Operating Carrier • Is responsible for the response to the

accident

• Accident investigation

• Family assistance

• May request assistance from their partner (assisting carrier)

Assisting Carrier • If requested by the operating carrier, the assisting carrier may:

• Open telephone enquiry centre (TEC)

• Provide station support

• Provide Family Assistance

• May voluntarily stay longer than 48 hours

Codeshare Flights • What is a codeshare flight?

• Codeshare vs. alliance flight

• What is the main difference?

• Why is this important to know?

• Who calls the shots in a codeshare and/or alliance response?

• NTSB accident investigation

• NTSB Transportation Disaster Assistance (TDA)

• Investigation vs. Family Assistance

Food for Thought! • Large number of survivors

• Social media

• Foreign language barriers

• Media

• Holiday weekend

• Technology issues

• Triage

• Multi-jurisdictional response

• Manpower

• HIPPA

• Information gathering

• Communication processes

• Customs and Border Patrol

• Government agencies

Thank you! Ken Jenkins 817.366.2002

ken.jenkins@ymail.com