Asociatia Tourism Experts Network este o asociatie formata din specialisti in domeniul turismului ce isi propune crearea si dezvoltarea unei comunitati de experti in turism. Mai multe detalii pe: www.asociatiaten.ro
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1. TOURISM EXPERTS NETWORK ASSOCIATION Facts and
perspectives
2. A group of experts in different domains, determined to make
a difference in the Romanian tourism sector. The idea of TEN
started in October 2009. During 2009 July 2011, the relationships
between the experts were established and consolidated. From July
2011 the idea was formalized and the association was created. What
is TEN ?
3. Mission and objectives (1) TENs mission: Creation and
development of a community of tourism experts, in order to
capitalize the knowledge of each member, to share ideas,
information, best practices and to accomplish joint projects, in
agreement with the principles of sustainable development.
4. Mission and objectives (2)
TENs objectives:
initiation and development of joint projects in which its
members are involved;
organization of events, conferences, workshops contributing to
the professional development of its members;
encouragement and support of the training, specializations and
training of the tourism experts;
elaboration, adoption and promotion of the professional
standards in the field of tourism;
elaboration of studies, analyses, surveys, articles and market
researches with a view to support the activity of the tourism
experts.
5. Mission and objectives (3) Other auxiliary aims: -
representation of the tourism experts in reference to the
authorities, the business environment and other organizations or
institutions; - creation of databases, libraries, collections (case
studies, good practices etc.); - performance of interdisciplinary
fundamental and applicative research activities in the field of
tourism and services, on its own behalf and in collaboration with
other specialists from various environments.
6. Our TEAM Having an experience of 10 years in hospitality
industry as a sales manager in CONTINENTAL HOTELS CHAIN and TH TOP
HOTELS CHAIN in Bucharest. During 2006-2007 he worked for Holiday
Inn Brentford Lock in London, being awarded with Excellency in
Customer Service, Holiday Inn Brentford Lock and Splendid Group
Hotels. Starting from 2010 he owns Splendid Travel and is
representative of GO2HOLIDAY Ltd in Romania and in July 2011 became
President of TEN Association. Certificate of trainer issued by
Education and Research Ministry Associate Member of European
Institute for Business Network Marketing Workshop Seminar with
Swiss Contact "The new Image of Continental Hotels "Marketing
Coaching" program, with Ernst & Young Romania; DDA - Access for
all - Intercontinental Hotels Group Customer Service Coaching -
Holiday Inn Brentford Lock Alex HAMPU , President Trainer, expert
in hospitality industry Owner of Splendid Travel (travel
agency)
7. Our TEAM Cristian C. FRANCU , Vice-president Founder &
C.E.O. of Klever Travel (Travel & Events Agency) Professional
Problem Solver, Travel & Events Consultant, Free Time
Alchemist, Architect of Bridges between Souls... Cristian is a 30
years old, open-minded, motivated, ambitious, energetic young
Romanian, an enthusiastic entrepreneur who knows that, together we
are stronger. He is sure that life is consistently testing us for
our level of commitment and for our determination to achieve our
goals and dreams. He is sure that the lifes greatest rewards are
reserved for those who demonstrate a never-ending commitment and
determination, great passion and adaptability, and the will to act
proactively until they succeed. This kind of proactively,
commitment and determination can move mountains if its constant and
consistent.
8. Our TEAM Ph.D Lecturer M d lina AL Founding Member Academy
of Economic Studies Bucharest M d lina has over 10 years experience
teaching in higher education. Areas of expertise are diverse, but
mainly in tourism and services: Organizational Behaviour,
Ecotourism and Rural Tourism, Business Ethics, Business
Administration in Trade, Tourism, and Services. In 2010, M d lina
became a PhD. in Economics for her paper "Religion - an ongoing
challenge for Romanian tourism. Teaching is complemented by the
heavy research (involved in 5 European and research projects),
participation in scientific events (over 20), articles and chapters
of specialized books (over 10).
9. Our TEAM From the passion of traveling, he started his
career in hospitality industry when Rembrandt Hotel, a 3 stars
business boutique hotel, opened its doors in 2005. Started to work
as a Night Auditor, Bartender/Waiter, then Receptionist, Sales
Assistant and currently he is focused on management for each
operational level in the same hotel he started 6 years ago. As
having in charge the organization of F&B department for the
Rembrandt hotel, he also started to work for Grand Cafe Van Gogh in
2009, their second business, next to the hotel. Here, too hes
focused on management of stocks and IT. Finally, he organizes
private trips in Romania, city tours and he offers travel advice
for all tourists interested to discover Romania. Toni TTAR ,
Founding Member of TEN Manager, Rembrandt Hotel
10. Our TEAM
She started her career in tourism in 2006 and now she has many
projects in the tourism field:
- Travel with a Smile ( http://travelwithasmile.net/ ) is her
first and most developed website. This project is dedicated to all
people that want to find interesting things about the places
they'll visit in their next holiday
- Turism Market ( http://www.turismmarket.com/ ) is a website
dedicated to travel professionals in Romania
Pensiuni in Romania ( http://www.pensiuni-in-romania.ro/ ) is a
website developed with her colleagues in TEN Association. It's the
very first project of TEN Association and it's dedicated to finding
great accommodation in rural areas in Romania .
Carmina NIESCU Travel with a S mile, Expert Associated Member of
TEN
11. Our TEAM Monica MIH IL , Founding Member Owner of Funny
Travel (travel agency) Started her career in tourism in 2002, with
practice during the university courses and after many years of
experience opened in 2010 Funny Travel, a touroperator one. Monica
has a master programme: Business in Tourism ,as well as high
knowledge of project management. Also has experience in activities
like guiding and events. This year she organized a team-building in
Bulgaria for more than 230 persons.
12. Our TEAM International experience in Customer - Service,
Sales and Mystery Shopping (Los Angeles - California, USA),
Specialization in Marketing Research at the University of Georgia
& Sea (Marketing Research Institute International), MRA,
ESOMAR, Mystery Shopper Certification - MSPA Europe & North
America, ESOMAR Member 2008 - 2009 (European Society for Opinion
and Marketing Research); Economist degree (University Babes Bolyai,
FSEGA) - Bachelor of Arts in Economics (Equivalency IERF, USA)
Commodity Trader Certificate, Certified Trainer - Europass
Certificate (English & French), associate lecturer at the
School of Tourism Management Training, Mystery Shopper organizer of
the first course in the country (together with student organization
STUDCARD, Cluj-Napoca) and a founding member of TEN - Tourism
Experts Network . Cosmina MESEAN , Founding Me mber Owner of VBS
Solutions (Customer service and mystery shopping research)
13. Our TEAM Gisela MOLDOVEANU Associated Member of TEN
Association Ownerof GISELA ART TURISM (travel agency) & GISELA
ART IMOBILIARE ( real estate)
14. Our TEAM Ana Maria DULUGEAC Founding Member of TEN Owner of
Mogooaia Equestrian Academy Ana Maria is the manager of the
restaurant Hanul Boierilor from 2004. Inherits the family passion
and from 2010 becomes the manager of Mogooaia Equestrian Academy,
where she teaches courses in horsemanship. Ana Maria is a strong
promoter of the equestrian tourism in Bucharest-Ilfov region.
15. Our TEAM Gabriela CIUCIUL General Secretary of TEN
Association Project Manager, National Council of Private SMEs from
Romania Gabriela is working on European projects since 2007. She
was the initiator of this experts network in 2009 and coordinator
of it until July 2011, when the association was created. Gabriela
has wide experience in writing and implementing projects. Since
2007 has worked as an expert on 15 projects.
16. Future projects
The website www.pensiuni-in-romania.ro is a current project of
the TEN Association which is expected to became a booking.com for
bed and breakfast in Romanian Lodges
17. Future projects Mystery shopper project in media (Travel
Advisor)
18. Future projects Mystery shopper project in media (Travel
Advisor) Training Courses in Customer Services, hospitality, sales
and mystery shopper
19. Future projects (2)
Marketing researches and mystery shopping studies for the
tourism industry;
Implementing projects in tourism on Leonardo da Vinci and
European Social Fund (starting with 2012 when call s will be
available);
Trainings in c ustomer s ervice, s ales and mystery
shopping;
Networking Events & Conferences for tourism experts.
20. What we can offer - Firstwe offer a broad and diverse
collaborative network of executives from all sectors within travel,
tourism and hospitality. business professionals who seek new ways
to improve their organization can benefit immensely by networking
outside of their own business channel for ideas, techniques and
methods to improve their job and organizations performance.
21. What we can offer (2)
- Experience;
Expertise;
Valuable knowledge;
Valuable tools such as seminars, data, news and research that
is relevant and valuable to tourism experts day to day
efforts.
22. THANK YOU FOR YOUR ATTENTION!
www.pensiuni-in-romania.ro